InterContinental Sydney Hotel

, Sydney, Australia
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InterContinental Sydney Hotel

5 star
117 Macquarie Street - Sydney - New South Wales - 2000 - Australia Hotel Website | | 61 2 92401287
809 Traveller

Reviews - InterContinental Sydney Hotel

9/10
Great Location, Great Hotel!
Submitted by: Danny in 08/05/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Young Couple
A luxurious and friendly hotel in the heart of sydney harbour. Only a short walk from circuler quay,this hotel has rooms with breathtaking views over the harbour, bridge, opera house and more. My wife and i, being new in Australia, were impressed with the staff's helpfulness and assistance. The buffet breakfast is also something to behold, it sets you up for a full days exploring i can tell you. Overall we were very pleased to have stayed in a marvelous hotel, in one of the greatest cities in the world. We would certainly use this hotel group again, especially when we re-visit Sydney.

Historical Traveller Reviews of InterContinental Sydney Hotel

Great rooms, great location

from NRT
This hotel is in a great location, just a few minutes walk from the circular quay and downtown shopping. The rooms are very spacious and have a clean, modern look. Overall, it has a very understated but luxurious feeling. I found the service to be fine, and the only food I had in the hotel was the breakfast buffet (which I remember as being fine, but nothing very memorable). Since I was in town on business, I didn't really use any of the facilities in the hotel.

Overall this is a great hotel worthy of it's 5-star rating. I used to stay at the Four Seasons (which is a fabulous hotel, and possibly a little nicer than the InterContinental). I'm not sure what the differences are in the rack rates between the two properties, but my corporate rate at the InterContinental is much less. For the price, I would choose the InterContinental.

Go somewhere else !!

from Nigel69
I was expecting much more from a 5 star hotel. Check in was poor with staff not very happy and the entrance to the hotel and lobby are nothing spectacular.
I booked a club room over looking the botanical gardens which is what I got but the room was smaller than I expected.
The one good thing about this hotel is the view from the club lounge on the 31st floor. It is a very good view of the opera house and bridge but it is spoilt by a large appartment block in the middle.
Club facilities give you breakfast in the lounge but don't expect a full cooked breakfast it is more of an extended continental breakfast.

I had several problems during my stay - check in was late was told it would be 2pm and did not get into room until after 2.30pm and the water pressure was very poor so an engineer was called to fix. I had to vacate the room for another 2 hours while it was fixed.
At 5.30 pm was given access back to the room to find no change in the pressure.
Had to complain to the deputy duty manager who did arrange for new room a suite at the front of the hotel. This was impressive lots of space and according to the front desk only $115 more per night than the small room I had originally booked. If you do stay at this hotel fork out for a suite. You don't really need one with a view for you can get this from the club lounge much better.

Other problems were on day 2, cleaner insisted on access to the room at 9am even though I asked her to return later as I was not ready.
Was charged $300 on day one on the my account which was a mistake.
Later on that day I was charged $32 for mini bar which I had not used.

This hotel has just had a $30m refurb. Yes the hotel is nice but the service has been very sloppy and has left a bad taste in my mouth.

My recommendation to you would be to book the shangri-la in Sydney. It has a better view of the harbour and after staying at the superb shangri-la in singapore I would choose that next time as opposed to the intercontinental.

PS if you do stay at the Interc. and are staying club, you are allowed 1 guest to the lounge between 5.30 - 7.30pm free of charge which they do not advertise.

Heaven Here on Earth

from A TripAdvisor Member
My wife and I celebrated our 25th wedding anniversary here for 6 nights during the end of October in an executive suite with a harbor view, which entitled us to complimentary access to their Club International, which is located on the top floor (32nd). We were immediately directly to this level upon arrival, where we were greeted by one of their lead concierges who took us on a breathtaking tour and made me a freshly brewed glass of iced tea. This club access entitles you to complimentary breakfast, snacks, and beverages from 6:00am to 10:00pm, along with a two hour happy hour from 5-7pm, which includes hot and cold h'oerdoerves. By the second day we felt so special because of how wonderfully and intimately we were treated by the entire club staff. After touring most days we were exhausted and the great happy hour eliminated the need to go out to dine. Our hotel accommodations were elegantly decorated and appointed, and the view from our window of the harbour and the opera house was delicious. We have found that the cost differential between the concierge/club level and standard level of most hotels is minimal once you factor in the complimentary items and the special treatment provided and the Hotel Intercontinental certainly fits this characterization. This hotel certainly should be ranked higher than #13 from our experience.

Club View!

from intermodal
Stayed at the Intercontenental for 5 nights in early Nov. Overall, hotel is very well managed and a tastefully decorated property. The elevators can be a bit quirky, but not much of an issue. Best feature is the Club Floor on the 32nd story,
including an outside balcony. It provides a perfect view of the Harbour/ Bridge/Watson.s Bay. etc. The staff is young, energetic, friendly and very helpful (most are students at the Hotel University next to the hotel) Adam was particularly great, he seems to know everything going on in Sydney. Club Floor upgrade well worth the extra charge. Wonderful view, very good food, drinks, etc.

I would highly recommend this hotel for a Syney stay.

t be better

from GeorgiaDoug
We stayed here for 3 nights for our 25th anniversary in early November 2004 in a
room with Opera House and harbour views. This was absolutely the best experience we ever had in any hotel. The staff was friendly, courteous, and helpful.
Spring for the Intercontiental Club access. The views are stunning and the breakfasts and happy hours are well worth the additional fee.

Excellent

from Floridatravel77
We stayed at the Intercontinental from the 1st-4th of November 2004 and it was incredible. Absolutely spectacular hotel, perfect location. Our room was on the 28th floor and overlooked both the Opera House and Harbor. Very clean rooms, excellent service, super nice staff. You cannot go wrong with this one. Well worth the money. Just a quick tip...free internet service after 6pm.

Location, Location, Location

from tigerlily1
We stayed 5 nights here in June 2004 and the location was amazing as was Sydney itself. You are 1 block from Circular Quay where you can catch a ferry or bus to anywhere. The ferry system is amazing here, take advantage of it and buy the Sydney pass at the airport it is good on all the transportation. I agree with the review "A Jewel in Sydney". I don't think we ever ate at the hotel but they were very accomodating re luggage storage etc, oh and the train to and from the airport comes to Circular Quay also and is included in Sydney Pass.

Loved the Intercontinental

from annjost
This was the 2nd time I have stayed at the Intercontinental in Sydney and I loved it more the 2nd time. Everyone was so nice to us both times. The 1st time was with my husband on a Tauck tour. This time I went back with my sister and nephew and we stayed on a Club Floor for 6 nights and got our money's worth from the additional cost. We paid extra and got a view of the Harbor Bridge and Opera House from our room which was worth every penney. I wouldn't stay in Sydney without this view. We had breakfast each morning for no additional cost on the Club Floor on the top of the hotel. The view was stupendous and we could see all over from 3 sides. There was a nice balcony so we could see all over when the weather was nice (we had a lot of rain!!). They just raised the Intercontinental 2 floors to get a better view. It is really on the top of the city. Each evening from 5:30-7:30 they had appetizers and free alcoholic beverages including wine, beer and hard liquour. It was a lovely spread with only top quality food and drink. We were able to eat there most nights after having a large lunch. The only problem was that the food was fairly similar each evening so it did get a little old. However, after sightseeing all over each day we were tired and really enjoyed not having to go out. We were there long enough that the hostess' knew us from being there twice a day and checked out what we were doing and making suggestions. The food was lovely and high quality. I would love to go back to the Intercontinental any time. The location is ideal and after looking at where other hotels were located and the views we figured they had we thought the Intercontinental was still the best.

Terrible food

from A TripAdvisor Member
You may stay at this Hotel but don't eat here. The food is terrible althought the service is excellent. The chef appears to have learnt his culinary skills in Sudan.

Loved it all!

from bananabook
Sydney was our first honeymoon stop after an amazing wedding in Nth Queensland. After 3 'questionable' nights in another Sydney Hotel and being a bit disgruntled, we checked into the Intercontinental for the remainder of our time - we were not disappointed!
The location is great. The staff were so friendly, handling all our questions/requests efficiently and courteously -even giving us an umbrella to brave the torrential rain in. Champagne was delivered to our room as a gesture and congrats on our wedding. The hotel in general was spotless/well maintained and our room/bathroom was a stylishly decorated delight - quality, crisp bed linen, comfiest of duvet and pillows and a stunning view (even for a city view rate)! My husband wanted chocolate cake one evening after 10pm (!?) - the staff went out of their way to get him some (I personally would have told him where to go!). We had free internet access outside business hours. Breakfast was included in our rate as we had paid one night up front - we ate loads and stored up for much of the rest of the day - a great variety of food styles. The pool was quiet/empty so my husband could 'play' as much as he liked, whilst I relaxed poolside, taking in the top floor views, which were fab! We loved the hotel, our room, the service and have some thoroughly fantastic honeymoon memories of our time in Sydney. Of all the nice hotels around the world we stayed in on this trip, this one was our favourite (after Kewarra Beach where we had our wedding for sentimental reasons of course!).

Top Local Tips for Sydney

Value for the Dollar in High End Restaurants Be very careful in Sydney expense-wise...nowhere else in the world (with the possible exception of London) does one get less value for the money in high-end restaurants. Miniscule portions, well-meaning but mediocre-quality service and stratospheric prices. Be careful, and be extra-careful around wine prices...

Some things to think about....... Try the restaurants around and beyond the International Terminal on Circular Quay and those towards the Hyatt. All a great places to eat. 2) Use the ferries to cruise around and go both ways on the Harbour, east and west. Great views and great value. 3) Use Avis and mention you're a Virgin Flying Club member for discount and the hotel you're staying at. The folk in front of us tried mentioning BA but didnt get anywhere!!!!

Ferries Instead of booking tourist boat trips, use the Green and Yellow Ferries by the Opera House, as they are much cheaper and follow the same routes.

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Other names for InterContinental Sydney Hotel

  • sydney intercontinental
  • intercontinental sydney
  • Address: 117 Macquarie Street - Sydney - New South Wales - 2000 - Australia
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