Hilton Sydney Hotel
Reviews - Hilton Sydney Hotel
- Age Group: 26 - 30
- From: Australia
- Traveller type: Young Couple
- Age Group: 51 - 60
- From: Australia
- Traveller type: Adventurer
- Age Group: 41 - 50
- From: United Kingdom
- Traveller type: Business Traveller
Read 965 additional reviews of Hilton Sydney Hotel at TripAdvisor.
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Historical Traveller Reviews of Hilton Sydney Hotel
Loved the experiencefrom A TripAdvisor Member
From the minute we walked into the hotel we were treated like royalty. The room was quite big and mindblowing. We had the Bath Master experience - what an ingenious idea! Our bed was the most comfortable we've ever slept in and Magic are an absolute gem. We forgot to bring toothpaste and they came running to our room to deliver the toothpaste.
If your looking for a romantic getaway - this is the place to go!
Fabulous Hotelfrom KJ39
great placefrom HipHotel
Very Averagefrom Euro06
Nice bed - Awful Servicefrom A TripAdvisor Member
Unfortunately for me – instead of unwinding and relaxing – my stay at the Hilton Sydney had me aggravated and disgusted thanks to the ---- poor management of this hotel. It all started when my companion and I first got to the hotel. The hotel had a security guard in the driveway – that without even bothering to ask us anything – waved us down a driveway to the hotel’s underground car park instead of the Valet reception area. This led to us having to lug our large collection of luggage up to reception (I had just come back from six months overseas so I was definitely less than impressed. When I got up to the lobby I informed both reception and the concierge/bellman desk about the stuff up by their guy in the driveway, informed them that the car was in the underground car park and that the keys were with the staff down their, and could they please fix up their mistake and properly valet check the car in. As I got replies in the affirmative from the concierge staff (check-in told me to tell it to the concierge staff) I figured all was OK, apart from that fact that none of the staff appeared to be apologetic about the fact we had been misdirected nor seemed to care that much. I took this promise to fix it up at face word, which I was to pay for later.
As to the room the furnishings were nice and the bed was comfortable, the toiletries were boutique, the shower had a rainfall head (with separate massage jets – although you couldn’t have both on at the same time), and the spa bath was a full-sized two person spa with a view of the city skyline. The thing that really ----- me off about the room though was that the TV at the end of the spa bath (which was the selling point for me because I though how relaxing would it be to just kick back in the spa and still catch up on the latest news) is that the damm thing wouldn’t change channels with any remote in the room and was permanent stuck on the god awful Hotel travel channel program – it really sucked any joy out of the experience and, as the spa bath wasn’t really a very powerful one, there was much point staying in it for more than 10 minutes especially since I really wanted to catch up on the news (that I couldn’t watch). One other problem with the room was that the sliding panel between the lounge space and the bedroom screeched like a wounded banshee when opened and closed. These two things turned an otherwise quite good mini-suite into an unimpressive experience.
To top my d-e-l-i-g-h-t-f-u-l stay it took almost an hour to get the car brought up and we were left sitting around in the lounge for more than 25 minutes without anyone bothering to let us know what the hell was going, which was only resolved because I waylaided on of the staff to tell me why our car wasn’t ready yet. It turned out that, despite assurances from the staff on duty that the clustered handling of our arrival at the hotel would be fixed, it hadn’t been, and the hotel had managed to misplace the car. It was extremely bloody lucky that I had a late onwards flight booked otherwise I would have missed my connections thanks to the god awful way this hotel is run. Sydney Hilton needs to pull its socks up – service of this level is way below that to be expected from a 5 star hotel – especially when you’re paying more than $500 a night for the privilege.
My recommendation – stay somewhere else.
Tiny roomsfrom A TripAdvisor Member
and the location great for shopping, not much of a view other than of more buildings, try the Shangri-La for a view and a bigger room
Very Happy at the Hiltonfrom A TripAdvisor Member
"from A TripAdvisor Member
Main concerns would be if you are staying on a weekend reconfirm your room category with the hotel (room type & smoking or non-smoking). Hotel was fully booked and given smoking floor no alternative provided.
If you are wanting a room with a view, do not stay here, buildings and more buildings.....
Hotel needs to lift act with service level for 4 to 5 star standard. Check-in/check out very slow and restaurant staff too.
Beyond Brilliantfrom A TripAdvisor Member
i think everyone should enjoy the experience. the facilities are great - including the pool - it is so pretty. the rooms look great and are very roomy.
in more simple words it is the best hotel.
Brilliant servicefrom ithaki
Bed extremelly comfortable and no outside noises to disturb you. Executive facilities all excellent. Hotel had very knowledgeable and helpfull staff particularly their late night manager. Glass restuarant excellent and the food was amazing, not your usual meat and three veg - some real flair in the kitchen. Would thoroughly recommend a stay at this fine Sydney icon.
Top Local Tips for Sydney
Taxi from airport Between $30 and $40 AUD -- on the higher end at rush hour
Vegetarian restaurant Mother Chu's Vegetarian Kitchen, just a few blocks south down Pitt Street from the Hilton. Yummy.
See the New Elephants at Taroonga Zoo. Catch the ferry early to Taroonga Zoo and see the new attraction, the Asian elephants, we saw them having their "Day Spa" which occurs every day.
Other names for Hilton Sydney Hotel
- sydney hilton international
- sydney hilton
- hilton sydney
- hilton international sydney
- hilton hotel sydney
- Address: 488 George Street - Sydney - New South Wales - 2000 - Australia
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