Citigate Sebel Sydney Hotel

, Sydney, Australia
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Citigate Sebel Sydney Hotel

4 star
28 Albion Street - Sydney - New South Wales - 2010 - Australia Hotel Website | | 61 2 92133820
297 Traveller

Reviews - Citigate Sebel Sydney Hotel

Historical Traveller Reviews of Citigate Sebel Sydney Hotel

Disappointed to Say the Least

from TommyTravels2
I have stayed at the Citigate before and felt good enough about these visits to return to the hotel last week. After this visit I feel very different about this hotel.

I checked in at 11.30pm after a 15 hour flight from the US. I was handed a key for a room on the 3rd floor. On opening the door to the room I was greeted with the most noxious smell of stale cigarette smoke you can imagine. Yuck! It didn't occur to me to have to ask for a non-smoking room as EVERY hotel I stayed in during the past four weeks was completely non-smoking. I guess I could have called down to ask for a different room but I had already been told that more than half of the hotel had lost its air-conditioning due to a fault in the system, just what you need on a balmy summer's night!

I agreed with myself to live with the stench as I would only be in the room for 12 hours or less. When I finally got into bed I found that one of the pillows was dirty as the cover had not been changed. I could smell the BO of someone else on the pillow!

In the morning I discovered that there was no soap provided for the shower, nor was there any conditioner for the shampoo. To add insult to injury, there was no pen to complete the guest comment card which had been left strategically on my pillow! How ironic??

When I checked in the very polite staff member asked if I would like to partake of a buffet breakfast in the morning for $15, I agreed and he explained that he would add this to my bill, all I had to do in the morning was tun up at the hotel's restaurant which I did in the morning. I was greeted by a less than polite maitre de who challenged my right to breakfast. I explained what had happened on the previous evening and he very authoritatively stated that he would need to "check me out". Obviously he thought I was trying to scam him. By the way, the breakfast was very enjoyable with the best coffee I think I have ever had at a breakfast buffet. I kid you not!

Anyhow, this whole experience left me feeling very jaded and determined not to return to this hotel. And I agree, this place would be lucky to score a 3 star rating, I think it deserves a 2 star at best! The room I had left me feeling like I had entered a very basic and poorly maintained motel in a backwater.

There are a lot of hotel choices in Sydney which offer a far superior level of service and standard of accommodation, make sure you use them!

Average - but value for money and we enjoyed our stay

from msmegmog
Stayed here for a Fri and Sat nite with my partner in early Feb.

Hotel is adequate – not particularly brilliant, but nothing much wrong with it either.

Area is fine and seems quite safe. Hotel is located right near the corner of Elizabeth and Albion and buses go past the front door…about 2 mins walk around the corner to Central station. About a 10 minute walk (up hill) to Surrey Hills to Bars, Restaurants shops etc.

Staff were more than accommodating and friendly….Were very gracious in storing our luggage after we checked out – and again when we return to collect a pair of shoes out of our bag. Staff member went to great lengths to hail us a cab on Saturday evening to which we were most appreciative.

Our room itself was very nice…spacious, modern furnishings, clean carpet and linen, bed was comfortable – bathroom was modern. The only complaint regarding room would be that the water pressure in the shower was terrible and the shower head was far too low. Cable TV channels, playstation and internet access was great.
We were allocated probably the worst room possible location wise – directly in front of the elevators (people in elevator could see into our room as we opened the door), on level 4 which is the pool level, and consequently we had tiles rather than carpet in front of our room which cause a few noise issues. We also have a drinks machine right beside our door.

Breakfast was fairly standard – hot items: scrambled eggs, sausages, bacon, potato etc then cold items, breads, cereals, pastries, fruit, yoghurt etc. We only paid $10 each as part of our room for breakfast – and I wouldn’t bother if you are charged any more than this – you can get something much nicer for about $15 in a local café. Staff were friendly and accommodating.

Overall –we enjoyed our stay and would definitely consider coming back. Next time I think we’d ask for a room that wasn’t in front of the elevators – being on level 4 itself wasn’t a problem.

Citigate Sebel is OK

from golfer3633
Good location; near the central railway station which was just a 10-minute train ride to all of the tourist hot spots. Hotel was fine--larger rooms and clean. Go to the corporate website for probably the best rates without prepaying. Good restaurants in Surry Hills within walking distance.

Acceptable but not impressed

from yyymmm
We stayed there for 3 nights. It is very convenient and easy to find. We think that it is only a 3-star hotel. We lived on 4th floor and felt a strong chlorine smell because of its swimming pool.

The room is acceptable. It is clean but not beautiful.

The breakfast buffet is ok. A lot of fruits are available.

Very Good Value

from Rosscocadini
We stayed 3 nights & couldn't fault anything wrong from the time we arrived to the time we left ,staff were helpful & polite & found the breakfast more than adequate,rooms were clean, towels changed every day, beds made, all in all we were very happy we will stay here any time we come to Sydney from now on (Kiwis).

Average but not 4 stars

from AlexYap
We stayed three nights in this supposedly 4-star hotel. In my opinion, it was not 4-star. Maybe acceptable as an average 3-star.

The hotel staff that checked us in at reception was friendly, but some other staff appeared quite indifferent.

The room was OK, though a bit old. Water kettle was very rusty, which was not something I expected in a 4-star hotel. Toilet/bathroom was just adequate, though a bit cramp and old. Overall, this would be what I expected in a 3-star hotel.

I had the discounted buffet breakfast which was average, nothing to boast about. The scrambled egg was quite tasteless though. In hindsight, it was not worth it because 10 minutes away by foot was Chinatown with lots of cheap and delicious meals from dawn to late evening. Location-wise, this was an excellent base to explore Sydney either by foot or public transport. The Central train/bus station was only 5 minutes walk away. We really had a great time eating out in surrounding areas like Chinatown and Darling Harbour (30 minutes walk).

The door handle to the room door came off on my last day there and I had to find the screw that had fallen off and manually screwed it back so that I could open the door. This hotel needed some urgent refurbishment.

Fantastic and cheap!

from H0llyC
The Citigate Sebel was fantastic! My boyfriend and I were on a very late flight from Perth to Sydney and arrived just after 6am in the morning. We went straight to the hotel and even though check-in isn't until 2pm, they let us check-in early - no extra charge. The staff on the front desk were polite and couldn't do enough to help us.

The hotel is near the Central train station which saved us heaps of money on cabs (but good luck working out the train system!) There are cabs everywhere and we never waited more than 5 minutes for one.

Our room was clean, light and airy. You can adjust the air-con if it's too hot or too cold; the bed linen was clean; there were extra pillows in the wardrobe; fluffy towels in the bathroom - two per person; we had a TV, phone and broadband internet connection; tea, coffee and milk supplies were topped up daily; the bathroom was clean with a huge shower; and the view of the city was great!

I've heard that Sydney has a bit of a bed bug problem at the moment but I had no problems at all in the hotel bed. No itchiness, no bite marks, nothing.

Breakfast was great. We had the continental breakfast included in our package deal and that was more than adequate. Fruit, toast, cereal, pastries, etc. It was an extra $5 if we wanted a cooked breakfast but we were happy with the continental buffet.

The only downside to the hotel is that it is in the business area of town and is a bit of a walk to get to any nightlife as most cafes close when all the workers from the nearby buildings go home. However, the hotel is next door to a place called Cipps Bar & Grill. The food there was excellent, cheap and its open til late.

All in all, I'd highly recommend the Citigate Sebel. It was cheap, clean and had really friendly staff. Would I stay there again? Absolutely!

PS: If you go to Sydney, then I'd highly recommend Majistic Cruises - the lunch cruise was brilliant with amazing views of the bridge, opera house, all the bays etc., the Garden Buffet restaurant at Star City Casino, and the Skywalk on top of Sydney Tower - the dusk walk was one of the best experiences I've ever had!

Our Stay, March 2006.

from Anon_Texas
Assuming that a Ritz-Carlton is a 5-star hotel, the Citigate Sebel Sydney is a 2.5 star hotel - much like a Holiday Inn in the USA. It is NOT a 3 or 4-star hotel. Its location is abt 2 blocks from the Central Railway station and we never felt scared to venture out at night though it does get rather quiet and we never did stay out past 10pm. It is a hotel for budget travellers. Please note that all standard rooms (floors 1-4) are smoking floors. Non-smoking floors are an extra US$20 per night. The hotel is clean. Our room was clean and spacious. There was a small fridge, TV and we were provided 2 bath towels daily. Requests for service were prompt. We felt that the staff was excellent and polite. Do remember that you are at a Holiday Inn and be prepared to walk to the train station and to walk everywhere else. If you are looking for room-service, marble bathrooms and Frette linens, please look elsewhere. The indoor pool was small, heated and clean but full. The gym is a small but adequate room. Overall, we felt we got what we paid for but would stay closer to the Opera House if we ever returned.

Once only

from allanmc
Business at this hotel seems to be 90% tour groups. The reception staff are like robots, no pleasant welcoming smiles here. Breakfast is disgusting, stay with the toast, everyting else is those yellow scrambled eggs give me nightmares. There is no service in the breakfast room, seemed to be only one poor guy rushing around cleaning up the tables.
On all my travels over many years this was one of those very few hotels where I was nervous about getting into bed, an old sunken mattress covered in an old bedcover...i was nervous about how clean something so old and worn out would be, and that was an executive package, god help those in the standard rooms.
I have nothing good to say about this place other than the housemaids are very friendly, maybe they should be put on reception and the reception staff clean the rooms...that would be an improvement in guest relations.

Okay if you like to itch

from LoveMelb
The location near Central Station is great, the price is good if you get one of their specials and the rooms are a good size. Overall it is an ok place but you can do sooo much better for the price.

We chose a stay for five pakage off their website but since it was not working well (that should have told us something) we made our booking via phone. Their staff assured us that the price would be the same but we were overcharged by $100. They originally tried to overcharge by more than $349

They threw in breakfast to try and make us happy but considering the very average breakfast served it was not really a fair trade.

Not all their staff are of much help if you need assistance (we were lucky that we knew alot about Sydney as we are Australian, I pity any international).

Rooms are well air conditioned but the hallways can be stuffy and warm. The shower is over a deep bath, a bit tricky if you are travelling with someone older.

The biggest reason for this bad reveiw is not the bad staff or stuffy corridors, or even the overcharge. The fleas or bugs in the carpet that bit me and caused red blotches all over my ankles and feet is the main reason. Staff were less than concerned, even at check out.

In short, save the money and your legs, stay at one of the many other hotels in the area.

Top Local Tips for Sydney

Catch the train from the airport I caught the train to get to my accommodation while some colleagues chose a taxi. I arrived 40 minutes ahead of them.

Buses Get a ten trip card - they are great use them anywhere within Sydney - even used them on Manly, ok had to swipe them twice but better than carrying change. Bus drivers are always helpful too - ask them to notify you when you reach a stop no worries mate !!!!!!!

Use Public Transport Use the trains and ferries, when you can. Driving a car in Sydney is annoying and parking in the CBD is $$$$$.


Other names for Citigate Sebel Sydney Hotel

  • sebel surry hills sydney
  • sebel surry hills hotel sydney
  • citigate sebel sydney
  • citigate hotel sydney
  • Address: 28 Albion Street - Sydney - New South Wales - 2010 - Australia
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