Ayers Rock Resort Sails in the Desert Hotel, Yulara
Reviews - Ayers Rock Resort Sails in the Desert Hotel
Want to see more hotels? View all hotels in Yulara
Historical Traveller Reviews of Ayers Rock Resort Sails in the Desert Hotel
When is a five star not a five star...from Guruswife
Whilst this was not a problem for us (we were fully aware before we arrived) if I'd had a choice (ie no kids) we would have stayed at Longitude 131.
The room...3.5 to 4 star..had a better room in Goulburn NSW for 1/2 the price a month ago
2 queen beds enough space for 4, a small sofa but seating only for 2 at the table or outside... we moved the large table onto the balcony and the chairs so we could eat with a view of the resort.
No problems with external noise...hubby had to ring mobile phone to let him in after going out to his second sunrise...needs two keys!!
In room compendium missing. Front desk must have thought I was mad ringing to ask basic questions until I suggested that an info compendium in the room would be useful...they sent us one immediately...
towel supply inconsistent..4 people varied between 2, 3 and 4 towels. The kids brought extra towels up from the pool as our shower session had already started.. room otherwise clean and well maintianed..
Resort service: 4 star
We hired a car so arrived before the bus load to check in. Check in handled efficiently and porterage satisfactory.
Checkout...problem with double charging for one lunch sorted quickly and efficiently..
Pool service..satisfactory but the food was overcooked.
After reading reviews of poor service I took dinner for night one and breakfasts..I'm a simple Muesli with Milk and juice girl. So other than an overcooked lunch we fed ourselves..great supermarket to buy the makings for sandwiches etc...
We did eat at Rockpool..only open Thurs-Sun..great food (associated with Neil Perry) and equally good service...
Sounds of Silence... great experience but don't go for the food... horrible especially as we were the last table to be sent to the buffet..by this time the first table was pushing thru us to pick and choose seconds and then we didn't have enough time to eat before star show strated...
Would I stay again..the rock is mostly a once only..if I went again the kids would be old enough not to stay in Yulara Village..so I'd go Longitude
Shopping centre atmospherefrom Stephen12389
Food and service in the "fine dining" resteraunt was good but not exceptional.
The food in the other restaraunt,which was buffet style was distintically mediocre and not 5 * . The ambience was that of an airport departure lounge. We had breakfast in our room and the toast arrived cold and soggy.
It is clear that the operators of hotels in the resort have a complete monopoly and therefore no incentive to excel.
Service was patchy, front desk and hospitality desk being brusque and fairly unhelpful. I would advised anyone going to Ayers Rock to go to a cheaper hotel and probably receive a better value for money experiece
Decent, but a strange experiencefrom kingsroadgal
I did find the whole experience here somewhat surreal. Here you are in the middle of nowhere, and most people seem to take bus tours everywhere rather than experiencing the Rock on their own. I would definitely recommend renting a car. It is so much nicer to get away from the crowds of people and be at one with the environment here. The one tour we took was really overrated and overpriced. This area does not involve tons of driving, and the roads are all perfectly fine. Make sure to allow at least a couple of nights to get to everything at your leisure. And as mentioned by someone else, make sure to get out and look at the stars. They are amazing in this part of the world.
Not worth the moneyfrom A TripAdvisor Member
Service was below par and it took them over an hour to get our room ready even though we were checking in after 12:30. Also, upon check out, we found that we had been charged for 4 breakfasts even though we had only stayed there for one night! I have to say that one of the receptionists was nearing incompetent and should not have been left on the desk unsupervised.
The place itself is fantastic and I echo what others have writted - book trips in advance and if you only do one make it Sounds of Silence dinner. You will have never seen the stars look so amazing.
Lovely hotelfrom Holidaymad
However we weren't impressed with the service we received at the restaurant situated near the pool. The first time we went there our food took ages to arrive but on the second day I ended up waiting an hour before I got my food - I complained and asked for money to be taken off our bill (they took the cost of our drinks off which was AU$8) and I had to ask for an explanation rather than they explain what had actually happened (My food had been given to someone else).
I would definitly recommend that you book tours before you arrive so that you are not disapointed. We went on a sunrise tour with ananga tours where you watch sunrise at Ulura, have breakfast at the Cultural Centre and then going walking in the 'bush' with an aboriginal guide which I recommend. Also, you must do the Sound of Silence Dinner!
Lovely hotel but not quite up to 5 star!from fudge
We had a standard room which was average in my opinion. Nothing out of this world but the bedding was clean and nice bathrooms. Only gripe I had really was we had to wait till half past four for our room to be ready when we had arrived at 1.30 and check in should have been 2pm. However they did give us a voucher for a drink each.
If you want a room with a view of Uluru then rooms 366, 367 and 368 are the ones to request! We were in room 367 and it was lovely to view the rock from our balcony whilst sipping some wine.
I can also higly recommend the sounds of silence dinner tour, Uluru base walk (guided tour) and the Tour of the Olgas walk and sunset BBQ. The hotel does have a tour desk in which you can book all tours BUT I would recommend you book prior to arriving as many folk i met could not get on the tours they wanted due to tours being so booked up!!!
Overall my experience here was one I will never forget and worth the expense as for most it's a one off experience.
For any wishing to save money the OUtback Pioneer Hotel also looked wonderful and is especially suited for families.
OK, but not 5-Starfrom A TripAdvisor Member
The restaurant service was very bad. We stopped in for lunch and it took 15 minutes just for a waitress to acknowledge us and take a drink order. Then it took another 15 minutes for the drinks to arrive and one of the drink orders was wrong. It took another 15 minutes for the food to arrive. There was another wait to simply ask for the check. Then there was another wait for the check to arrive. Then there was another very long wait to get our check taken.
The only breakfast options at the resort hotels were buffet style, but I prefer to order a la carte. The hotel attracts international clientele and some of the restaurant guests had no regard for common etiquette and hygiene. It was a disgusting experience.
While in the Ayers Rock area, we relied on the organized tours. If we could go back, I would rent a car. It would have been nice to have visited Ayers Rock and the Olgas at our own pace. Renting a car would have been much more economical. Also, I would have liked to have spent more time star gazing, which was phenomenal.
Great place to stay!from Kookie
Excellent - but ask for the right room!from BartlettsAgent
Amazing Retreat in the Middle of the Outback...from A TripAdvisor Member
Top Local Tips for Yulara
Flies, Flies Plan to buy a wide brim hat and flynet if you're going in March - after a 5 minute walk, you'll see why!
Less is more Ayer's Rock is a tremendous cultural icon, worth seeing, Sounds of Silence dinner also a one of a kind, would suggest choosing lesser priced hotel from range offered rather the Sails as most of the time is spent outdoors touring anyway and all have access to same restaurants.
pick your time of year Summer months are hot ,and strenuous walks should be avoided. The Valley of the Winds walk is partly closed during hot weather (we were told). Unfortunately the best scenery is in the closed section. It is a strenuous walk but very worthwhile. The walk around Ayes rock is flat and easy, but again in hot weather would be stressful. Take plenty of waterand hats. The National Park provides water tanks for topping up bottles.