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The hotel looked like a typical private house in Hanoi, very narrow and small. Rooms were dirty and smell. Staff was so rude and they pushed us to book their tours... Never stay hear at any price.
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We stayed in the hotel on the 14th & 15th Oct.2007 Mr. Hieu Vu, the manager of the hotel sent his 2 car to pick 5 of us for free airport transfer. On the arrival at 11:30pm, our first impression to the hotel counter was beautifully decorated with bright lighting in the darkness of the old Quarter street of Hang Be.
Mr.Hieu Vu & his staffs greeted us with smiling faces. Upon check-in the room on the 4th floor, the room was wonderful, big & Clean. The complimentary breakfast was simple with beef noodle, American BF & French bread but very delicious. The free internet service was next the the dining tables. Every staff in the hotel was freindly, they really made us feel at home.
Our day tour to Halong bay was pre-arrange by the hotel at very reasonable price, the service was good too.
Overall, I should credit most to the hotel for its Hopitality & cleanliness. I strongly recommend my freinds to this hotel for Hanoi.
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The Rising Dragon Hotel is allegedly owned by Baotin Tourist Company based at 15 Hang Can Street - which also happens to be a hotel of dubious reputation known under various names including Ha Noi Queen / Ha Noi Lotus / Ha Noi Riverside / New Stars Hotel.
If Baotin owns both hotels why would they indulge in deception at one property and not the other?
Even the propiety of the star rating is dubious - who actually awarded these stars? Ha Noi Tourism or VNAT?
I inspect hotels all over VietNam and I find that honest hotels have two names maximum - one Vietnamese and one English.
During my inspection in 2007 August I chemically detected 'body fluids' around / on the toilet and soap residue on the basin and shower. This was AFTER the room was cleaned. I wasn't afforded the opportunity of testing the bedsheets for prior use.
I also found dirt under the bed and behind furniture in the room I checked.
Want a clean hotel? Pass on by there are so many in the Old Quarter to choose from.
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I went to Hanoi worried about my lodging since the place has such a bad rep about cons and scams. This was a good place - great lobby area where I chatted with the American wife of the manager. They were welcoming to all of my family and helped us find restaurants and things to do. The room was pretty big although no outside window. we also forgot to flip the hot water switch -- staff should do that for you when taking you to your room. other than those things, i thought the price was a bargain and we appreciated having a clean place to stay with the kids.
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I just left Hanoi and wanted to add my comment here. I did run into a problems -- people trying to take me to other hotels and forcing me to order tours right away. I left the first place I stayed (one night was enough!) and moved to a place I CAN recommend: Rising Dragon Hotel at 61 Hang Be street. The staff were great and let me be. When I asked, they answered all my questions and even encouraged me to go out and compare tour prices. They have a satisfaction guaranteed policy, and no one else would do that, so I booked with them. Also the rooms are very very nice and prices are quite reasonable. It seems as it travellers need to be careful and find a haven when you arrived. My advice is to check around if your hotel isnt making you happy -- dont give your money to people who are scam artists -- even for one day! Plus check the deals on tours outside your hotel! Anyone who wont promise your money back is probably going to cheat you. Reply with Quote.
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This is a nice hotel with friendly staff. I had a good room with view on 5th floor. Prices are reasonable and I had great experience with my tours. I compared prices with internet and was able to get better prices through their service. Definitely recommend this one.
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They charged us a lot of money for the tour. Other customers in that hotel had the same situation as with us. But anyway can not get the refund.
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The staff and the owners(Hieu and Ginger) of this hotel had made my stay in Hanoi rather hussle-free, and willingly running some errands for me (eg, book tickets for the puppet shown)at no extra cost). My room is at the back of the hotel, away from the street. Although there is no view for my room 504(think the bigger ones facing the main street probably have though),it worked for me, as it is thus not noisy. The room is cosy. Air-conditioned with TV and mini-bar, clean, hot-water shower and I appreciate the wifi-connection the most.
The 2 trips I have booked through the hotel had been great for the prices charged. This, I found out, when I checked with people who have booked with their respective hotels(the hotels all use the same tour group, but the price charges vary, depending on comissions they intend to earn).
I checked out before I went on my 2nd-day trip. However, not wanting to carry my luggage along, I left it in the hotel. The staff was willing to assist with carrying down my luggage and storing it safely, when I was out for the trip.
BTW, not to forget the location of the hotel is really good. Very near to the Hoan Kiem Lake and the famed water puppet show.
The price quoted in the internet is the price you shall pay. If the cost is within your budget,this is the hotel I would strongly recommend. This is unlike some other hotels, which may quote deliciously low price, but when u decide to book it, you will get another pricing instead. Some hotels may give you the low room rates as quote, but the price of trips book with them may be higher.
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A friend living in Hanoi recommended it so I stayed here for the last week before flying to Hue. What a wonderful experience! The staff take good care of you without bugging you to buy tours -- which has happened in everyone of the 6 hotels i've already experienced on previous trips here. the american manager gave great tips on places to eat and see, plus the vietnamese manager set up all my visas and flights for much less than the internet advertised. I enjoyed everything and will definitely be back! Keep up the good work!
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The Rising Dragon Hotel is beautifully clean, with decor that calms the tired travelers mind and body. The staff not only made me welcome but somehow after getting my credit card stuck in an ATM machine on a Friday night calmed me and assured me that they would retieve it. On my return from a two day trip to HaLong bay there it was. I can not praise the staff highly enough and I would recommend this hotel as a haven for any traveler. You will not find better through the whole of Asia. I give it Excellent Plus.
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