Submission date: 2008-06-14 - Date of Stay: June 2008
Submitted by: Walter - From: Netherlands
Type of Traveller: Young Couple - Age Group: 26 - 30
Perfect Service,the best place to stay.
This is our second time stay in this hotel which is formally known as Ocean Stars Hotel. Hanoi Phoenix Hotel has been totally changed the name the owner and staff.
They used to have some cheap rooms but after being renovated, remodelled and more facilities are equiped ,the price is changed. The staff is very helful,enthusiatic and well-trained and Manager is always outstanding. No more rude staff and creepy atmosphere exists here. Rates with free internet (Wifi ,Broadband) and Valued added tax ,included special breakfast such as Vietnamese noodle soup banana pancake,coffee and Continental breakfast available. They are also a travel agency which is very convenient for the customers with suitable prices.
Submission date: 2008-06-08 - Date of Stay: June 2008
Submitted by: Richard - From: Australia
Type of Traveller: Mature Couple - Age Group: 41 - 50
Great stay , value for money
We have been staying here for the second time. We love Vietnam and this hotel. Before it used to be Ocean Stars Hotel and now Hanoi Phoenix Hotel. Everything is changed we felt very scared when the hotel that we stayed for the fist time was gone, it is 100 percent changed:the name, staff and rooms are renovated,well-furnitured.
The rooms are very good value for money. Ours only had an internal "window" ovelooking the foyer area, but in Hanoi having a quiet room was the priority for us and our room was.
cleaned every day. The staff are very helpful with local advice, and arrange tickets etc. We return next week; the hotel has stored, free of charge, baggage we did not want to bring on our trip to Sapa. Also, the cafeteria style restaurant served a good omellette breakfast, included in room price, as well as other meals. Location very good, short walk to lake and other sites. Real value for money,we will be back again.
