Submission date: 2008-04-15 - Date of Stay: March 2008
Submitted by: seatraveler - From: United States
Type of Traveller: Family Traveller - Age Group: 31 - 40
Avoid at all costs
We were booked to stay at the Hanoi Capital Hotel but there was no electricity so they put us at the Hanoi Palace Hotel instead. What a nightmare. I won't go into detail as you can read the other reviews to get a general idea. I'll just remind you that you have been cautioned.
Submission date: 2008-01-28 - Date of Stay: January 2008
Submitted by: Dianne - From: Australia
Type of Traveller: Mature Couple - Age Group: 51 - 60
Don't even consider staying here!
There were 6 of us in our group and this was our 7th hotel in Vietnam, organised by our travel company in Australia via its representative in Vietnam - so we knew we were being ripped off as we had 6 others to compare it with - the travel company in Vietnam later admitted they had been conned by both the hotel and its website!
The hotel was nothing like the internet write-up - it was far from beautiful and luxurious nor was it well-furnished, and certainly did not offermore value than a 4 star hotels (sic)! There were blocked toilets which overflowed onto bathroom floors, a pervading whiff of raw sewerage, a cockroach in our bathroom; another couple had a window which had a beautiful view of brick wall only centimeters from it, where they saw a rat running down, there were dust piles and rubbish under our bed and between the bed and bedside table. Yes there were a free computer and Internet, but only in some rooms, it only worked intermittently and we would rather have had the b...Read more
Submission date: 2007-12-30 - Date of Stay: December 2007
Submitted by: JLG - From: Japan
Type of Traveller: Family Traveller - Age Group: 31 - 40
Stay away!
At USD85, we thought this hotel was a little pricey, but we decided it was better to stay in the top room of a 3 star hotel, than in the cheapest room of a 4 or 5 star. Besides, it was the only one we found which advertised rooms with a kitchenette. With the added bonus of a balcony.
Upon arrival, we found there isn't any room with a kitchenette (or a balcony). We also found out the next morning that the buffet breakfastconsisted of tired looking bacon floating in fat and some other unrecognisable concoction, some bread and some fruit. Period. Ah, and the restaurant on the 7th floor mentioned very prominently (with photos!), forget it, there isn't one - thereis not even a 7th floor!
What it has, though, is a disco in its basement! And even on the 5th floor, it's a fact impossible to ignore...
Submission date: 2007-12-05 - Date of Stay: December 2007
Submitted by: Shika - From: Singapore
Type of Traveller: Relaxation Seeker - Age Group: 41 - 50
Won't stay there again!
The manager of this hotel offered me a cheaper room in another of her hotels (the Hanoi Capital Hotel) which opened on 5 Dec 07. I was supposed to come back to my room at the Hanoi Palace on 5 Dec (after a day trip), pack my belongings, then they'd take me to the new room at the Hanoi Capital. When I got back from my day trip, I was told the Hanoi Capital wasn't ready for occupation because it had plumbing problems. The management at the Hanoi Palace had taken the liberty of packing my belongings while I was away on my day trip and left my luggage at the reception! So I had no room that night but fortunately found one in a neighbouring hotel that night and for the next two nights of my stay in Hanoi.
Internet is intermittent, I didn't get 2 morning calls and there were no tea and coffee making facilities (as the manager had promised). It was, however, clean and the shower was good.
