Hanoi Palace Hotel, Hanoi, Vietnam

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Hanoi Palace Hotel Hanoi

Traveller Reviews

     Rating

1.5/10

Official Contact Details - Hanoi Palace Hotel

  • Address: 61B Luong Ngoc Quyen - Hanoi +844 - Vietnam
  • Phone: +844 8283539
  • Email:
  • URL: http://www.hanoipalacehotel.com/
  • Hotel Class:
  • Rooms: 30

"We were booked to stay at the Hanoi Capital Hotel but there was no......"

"There were 6 of us in our group and this was our 7th hotel in Vietnam,......"

Reviews of the Hanoi Palace Hotel

4 reviews
Review this Hotel

Rating:

1/10
Avoid at all costs
Submitted by: seatraveler in Apr 2008
  • Age Group: 31 - 40
  • From: United States
  • Family Traveller
We were booked to stay at the Hanoi Capital Hotel but there was no electricity so they put us at the Hanoi Palace Hotel instead. What a nightmare. I won't go into detail as you can read the other reviews to get a general idea. I'll just remind you that you have been cautioned.
2 out of 2 readers found this review helpful
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Rating:

1/10
Don't even consider staying here!
Submitted by: Dianne in Jan 2008
  • Age Group: 51 - 60
  • From: Australia
  • Mature Couple
There were 6 of us in our group and this was our 7th hotel in Vietnam, organised by our travel company in Australia via its representative in Vietnam - so we knew we were being ripped off as we had 6 others to compare it with - the travel company in Vietnam later admitted they had been conned by both the hotel and its website! The hotel was nothing like the internet write-up - it was far from “beautiful and luxurious” nor was it “well-furnished”, and certainly did not offer”more value than a 4 star hotels (sic)”! There were blocked toilets which overflowed onto bathroom floors, a pervading whiff of raw sewerage, a cockroach in our bathroom; another couple had a window which had a beautiful view of brick wall only centimeters from it, where they saw a rat running down, there were dust piles and rubbish under our bed and between the bed and bedside table. Yes there were a free computer and Internet, but only in some rooms, it only worked intermittently and we would rather have had...... Read more
3 out of 3 readers found this review helpful
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Rating:

1/10
Stay away!
Submitted by: JLG in Dec 2007
  • Age Group: 31 - 40
  • From: Japan
  • Family Traveller
At USD85, we thought this hotel was a little pricey, but we decided it was better to stay in the top room of a 3 star hotel, than in the cheapest room of a 4 or 5 star. Besides, it was the only one we found which advertised rooms with a kitchenette. With the added bonus of a balcony. Upon arrival, we found there isn't any room with a kitchenette (or a balcony). We also found out the next morning that the buffet breakfastconsisted of tired looking bacon floating in fat and some other unrecognisable concoction, some bread and some fruit. Period. Ah, and the restaurant on the 7th floor mentioned very prominently (with photos!), forget it, there isn't one - thereis not even a 7th floor! What it has, though, is a disco in its basement! And even on the 5th floor, it's a fact impossible to ignore...
4 out of 4 readers found this review helpful
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Rating:

3/10
Won't stay there again!
Submitted by: Shika in Dec 2007
  • Age Group: 41 - 50
  • From: Singapore
  • Relaxation Seeker
The manager of this hotel offered me a cheaper room in another of her hotels (the Hanoi Capital Hotel) which opened on 5 Dec 07. I was supposed to come back to my room at the Hanoi Palace on 5 Dec (after a day trip), pack my belongings, then they'd take me to the new room at the Hanoi Capital. When I got back from my day trip, I was told the Hanoi Capital wasn't ready for occupation because it had plumbing problems. The management at the Hanoi Palace had taken the liberty of packing my belongings while I was away on my day trip and left my luggage at the reception! So I had no room that night but fortunately found one in a neighbouring hotel that night and for the next two nights of my stay in Hanoi. Internet is intermittent, I didn't get 2 morning calls and there were no tea and coffee making facilities (as the manager had promised). It was, however, clean and the shower was good.
6 out of 6 readers found this review helpful
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