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| Submission date: 2007-10-22 - Date of Stay: August 2007 |
| Submitted by: Craig Campion - From: New Zealand |
| Type of Traveller: Business Traveller - Age Group: 41 - 50 |
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| I love staying with Hanoi Lucky Hotel , because of its best services and hospitality |
| This was our first stop on a two weeks Business in Vietnam. The location is ideal. Right in the middle of the Old Quarter.
The room was clean when we arrived and was cleaned up everyday (I was there for four nights). Every floor had a computer in it with internet access! And breakfast was included every morning downstairs.They offered me 10 minutes international and local phone call for free, which is so helpful for my business work.
But the real charm of this place is the customer service.Hoang, the hotel manager, totally hooked us up. He was great as was his staff.
I did not have the rest of my trip lined up yet and he sat down with me and found out where, in general, I wanted to go and what I wanted to see and how long I would be in Vietnam.
Then over the next day or so, he booked everything for me directly including hotels, flights, ground transportation, and a cruise in Ha Long Bay. After I left, he even checked in on me when I was in the next town to make sure that everything was okay. And then, believe or not, he called the hotel several days later to let me know that my flight later that day had been delayed. Incredible.
Thanks Hoang! I highly highly reccomend this hotel in Hanoi!
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