Submission date: 2008-09-22 - Date of Stay: September 2008
Submitted by: MuskietYvonne - From: Australia
Type of Traveller: Family Traveller - Age Group: 41 - 50
Fantastic hotel
I only booked the hotel for a day stay, but I recommend them wholeheartedly as they also organised by entire trip in Nth Vietnam as I requested from Australia. I booked a trip to Sapa and Halong Bay through them and they organised all relevant transport to from and between destinations, they even threw in a breakfast stop between the two. All I can say is thank you, your staff from the "Robot " to Michael all ensured all aspects of the trip were executed well. The room was spotless and your breakfast great.
Submission date: 2008-08-20 - Date of Stay: July 2008
Submitted by: Bariatrix - From: Australia
Type of Traveller: Family Traveller - Age Group: 41 - 50
Absolutely Elegant In Every Way
My wife booked a two night stay with an overnight trip to Ha Long Bay in between. I was skeptical at first since my wife's history for vacation planning is shakey at best. I have to admit that this may be the BEST hotel we have ever stayed at. My mainstays are the Hiltons, Marriotts and W hotels. I guess the only comparable hotel in Hanoi would be the Sofitel. However, after staying at the HE2, I agree with the hotel's claim of being the BEST hotel in Hanoi's Old Quarter. I would only add that the HE2 is the best in Hanoi. Rooms: In celebration of my parent's 30th wedding anniversary, we booked suites, with one having a walk-out balcony facing Ma May Street. A bottle of wine and fruit basket was a very pleasant surprise. Each room was equipped with a computer with FREE internet access, which is very convenient. There is free internet access in the lobby as well. Each room also had a flat panel TV, DVD player, refrigerator and modern bathroom. Even my Hilton doesn't have that (except LV...Read more
Submission date: 2007-11-21 - Date of Stay: November 2007
Submitted by: Louis Gertrude - From: United States
Type of Traveller: Business Traveller - Age Group: 31 - 40
Fabulous!
Took a professional trip to Vietnam in November. This was my first trip to the country and I did not know what to expect either in Hanoi or HCM. I booked a room with the Hotel Elegance 2 in Hanoi after looking at their website. I was a bit skeptical when I did the booking since many hotels tend to "spruce up" their isamge on the web and I wasn't expecting much.
I could not have been more wrong!
My hotel stay at the Hotel Eleance was absoultely fantastc! I travel quite a bit and I can honestly say I have rarely been treated with such professionalism nor have I experienced as much genuine care for my comfort and well-being as I have during my stay at the Hotel Elegance 2
The rooms are extremely comfortable. The breakfast (provided in the rate) extremely good.The central location (in the Old Quarter) is great. The service is attentitve. The staff extremely helpful and always willing to go out of their way to assist you in any way possible.
For instance, I am a very light sleep...Read more
Submission date: 2007-11-10 - Date of Stay: November 2007
Submitted by: Enggeler - From: United Kingdom
Type of Traveller: Honeymooners - Age Group: N/A
Staff are extremely friendly and helpful. 3 stars hotel with 5 stars service!
Staff was 5-star quality, eager and capable. Manager was excellent. Arranged transportation was seamless.
Hopefully a one-off, but the people above us were very noisy. The floors are wooden, and perhaps foreign customers need to be gently reminded that in Southeast Asia one generally does not wear shoes inside a house or room.
Submission date: 2007-05-08 - Date of Stay: April 2007
Submitted by: Stephanie Etourneau - From: Australia
Type of Traveller: Budget Traveller - Age Group: 31 - 40
DO NOT stay there
Unless you are looking for a backpacker hostel, DO NOT stay there. The room was unlivable, the bathroom leaked from the roof, the shower means the whole bathroom gets wet with no extraction fan, the noise from the 8 or 12 beds downstairs means you can't sleep and when this is pointed out to the staff you get verbal abuse, the place is run by kids, you can do a lot better than this for $20 US.
