Submission date: 2008-08-16 - Date of Stay: July 2008
Submitted by: Dublin - From: Iceland
Type of Traveller: Family Traveller - Age Group: 31 - 40
Great welcome and attention to detail
We had four memorable days in the Hanoi Elegance 2, from the moment of our arrival the staff were welcoming and facilitated any request made with great entusiasm. We had a staggered stay of 2 nights and then 1 night in Ha Long Bay returning for 2 further nights. The staff organised the trip to Ha Long looked after our luggage while away. One of our party had left an expensive ring in his room which was promptly returned safely when we returned from our stay in Ha Long, much to his relief. I can't recommend this hotel highly enough. Brilliant!!
Dublin Ireland July 2008
Submission date: 2008-01-06 - Date of Stay: December 2007
Submitted by: jerry richard tysoe - From: Canada
Type of Traveller: Family Traveller - Age Group: 41 - 50
An Oasis of Calm, Comfort & Friendliness
The Hanoi Elegance Hotel #2 is a real gem in the city's Old Quarter. We stayed just one night after our earlier hotel had proven sub-standard, and the experience at HEH2 was so nice that we quickly made plans to return there after treks to Halong and Sapa. Anyway, here's why we are so positive on this hotel:
1. Kind, friendly, helpful staff. These were the most warm & genuine people we met during our entire 10-day trip thru Vietnam. And I'm not talking about just one person - the staff were all so nice. And attentive. (More below).
2. Very nice rooms. The rooms are modern and well appointed. Dark wood, beige walls. Every room has a computer with free internet access. Note: the bathroom was good but not great - so don't expect 5 stars.
3. Quiet. It really was an oasis of calm at night.
4. Breakfast. Perhaps we have lower expectations because we're comfortable doing the backpacker / guest house thing, but we loved the breakfast (included in the room rate) - you get a wide ra...Read more
Submission date: 2007-11-03 - Date of Stay: September 2007
Submitted by: Wendy Guscotts - From: New Zealand
Type of Traveller: Adventurer - Age Group: 31 - 40
I recommend this hotel
I would definately stay at Elegance again. The rooms are modern and clean with a spacious bathroom. The rooms are a bit small but definately managable. The hotel is about a 5 minute walk from the Old Quarter (if you don't get lost!) but taxis are cheap so this isn't a big set-back. The hotel staff are very friendly and the breakfast is very good with a selection of fruit, yoghurt, omlettes, croissants, toast, fruit, traditional Vietnamese food, and pastries. One thing to note, if you are using the hotel's airport transfer do not pay the driver directly because you will be charged at the hotel when you check out.
Wendy
Submission date: 2007-10-27 - Date of Stay: August 2007
Submitted by: Zimelechwandgerald - From: New Zealand
Type of Traveller: Family Traveller - Age Group: 41 - 50
Best Hotel in Hanoi
My husband and I stayed at the Hanoi Elegance for about 10 days whilst based in Hanoi. We made 2 side trips to Halong Bay and Sapa and the bulk of our luggage was stored at the hotel for us which was much appreciated. We were very impressed by the great rooms which were comfortable and clean - and brilliantly cool in the heat !! The staff were unfailingly friendly and went out of their way to help and advise. Because we were such oldies they even called us `Mummy and Daddy"!
Aside from the mattresses, which were very firm, we absolutely loved our stay and are intending to return next year to further explore this lovely country. We will definitely stay at the Elegance again and are recommending it to anyone who is considering going to Hanoi. In fairness to the hotel, every other hotel we stayed in during our 3 weeks in Vietnam also had very firm mattresses.
Thanks to all the friendly staff and we look forward to seeing you next year.
Stephanie and Lewis (Buddha) Vague, New Zealand
Submission date: 2007-10-12 - Date of Stay: September 2007
Submitted by: LimWoei - From: Canada
Type of Traveller: Family Traveller - Age Group: 31 - 40
Excellent Hotel and staff!
My husband and I stayed at this hotel in June this year. As I always do, I reviewed hotels on TripAdvisor in order to decide where to stay. All reviews for Hanoi Elegance 2 were positive and I am writing to add to that. This hotel provides exceptional service. I think its listed as a 2 or 3 star hotel but know that as a patron here, you are treated to 5 star service from their staff. Prior to travelling to Vietnam I needed visas for there and for Cambodia. I was going to do the Cambodian e-visa online but couldn’t scan photo image. When we found ourselves in Beijing running out of time before leaving for Vietnam and still no visa, I thought we could either go to Vietnamese embassy in Beijing or ask hotel Hanoi for advice, I took a chance and emailed the hotel manager Mr Van Dam. He could not have been more helpful or attentive or reassuring. He said they would gladly arrange for the visas in timely fashion--we're talking about a week's time--and for a very reasonable fee. We gladly pai...Read more
