The Sheraton Grande Laguna is part of Sheraton's Luxury Collection. I have stayed at other Luxury Collection resorts previously (Sheraton Laguna Nusa Dua), and from that experience the Grande Laguna Phuket looked like it needed a bit of an overhaul to keep it in line with the "luxury" standard of other properties.
However the rooms are adequate, the pool is fabulous, and the assortment of restaurants, bars, etc available to guests through the Laguna network of resorts is second to none. I would note that when we stayed it was not peak season, and therefore not all restaurants and services were available. For example the Tea House restaurant did not open once in the 10 days we stayed, and the Hawker's Market is also obviously a high-season thing.
Staffs in the various “eateries” are always pleasant and helpful, and anyone traveling with small children (fewer than two) will find the staff is attracted to your child like moths to a light. (We didn't travel with a child, but noted......
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