Laguna Beach Resort Hotel, Phuket, Thailand

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Laguna Beach Resort Hotel, Phuket

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3.0/10
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"Laguna Beach resort was suppose to be dlx 5 star, but it didn't feel like one, not in facilities,..."

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Reviews - Laguna Beach Resort Hotel

1 review (Showing 1 - 1)
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Rating:

3/10
Not a great hotel - not even for families
Submitted by: CY in 12/12/06
  • Age Group: 31 - 40
  • From: Singapore
  • Traveller type: Family Traveller
Laguna Beach resort was suppose to be dlx 5 star, but it didn't feel like one, not in facilities, rooms, food or room. We stayed in the newly renovated premier deluxe rooms. The rooms were dark and dank and still look old and run down( despite the new renovations). The bathroom was badly designed, the glass shower screen was too narrow and does little to prevent water from splashing all over the bathroom, water flowed from around the bathtub and flooded the floor. The seaview was almost non exisistent as there are many huts of beach vendors, that almost totally obliterated the view (and we are already on the 3rd floor), for rooms on the 4th floor, the view would be blocked by the trees, so it is defintely not worth paying for a seaview. Breakfast selection was poor and was exactly the samefor the 3 days that we were there.The waterpark isn't as great as it looks on the website ... this is the first hotel that we had ever stayed at where our kids didn't even ask to go to the pool. Service was not 5 star either. there were hardly any smiles all around. and 1 bell hop refused to give us a tag for our luggage when we had to check out earlier and leave our luggage with them while we waited for our airport transfer, Becos, he was knocking off before our transport arrived, and he realised that he may not get the tip for helping us with the lugguage (he made this clear when he muttered that he was knocking off). The only bright spot in service was the guest relations officer, who was very helpful when I needed to get medication for my daughter. And Anna the resident elephant. The free night promotion was not worth-it. The bill can only be paid using credit cards if it is paid in BHT, but the rates were charged in USD, so that means anyone using credit card would suffer multiple rates conversions and what you see is not what you paid. For 5 star hotel like Laguna Beach, to be only able to pay in BHT but charged in USD...was rather unexpected... Its not a hotel I would stay at again..nor recommend to any friend.
 
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