From the photos and reviews we had read online, we were very excited to book our wedding party at this hotel. We felt so mislead that I am taking time to post a review so no one else deals with what we had to. I will break it into smaller sections here: Staff: Most of the staff we encountered, especially in the lobby and on the beach were unfriendly and rude. Christophe (the Food and Beverage Manager) and his restaurant staff were good though.) As were the poor bell boys having to carry everyone's bags up all those stairs. Beach: The beach was disgusting. The sand was very rough and there was only a small area of it. The ocean infront of the hotel smells very bad because of the stagnant water in the lagoon. Hardly any guests even ventured into the water because of this. It is very murky as well. If one wades out past the sharp coral and muck, there is decent snorkeling though. Rooms: Not worth the price they are charging. My father's air conditioner was leaking very badly. He reported it to staff. They sent maintenance to fix it. All the maintenance worker did was put a towel on the floor. (Really!) Two hours later, the towel is soaked and the next day they called again because no one returned to fix it. Again, they sent maintenance, this time, he put a dry towel down and opened the air conditioner. This just caused it to leak more. That night, they couldn't sleep because of the dripping. Finally, we had to get Christophe, the food and beverage manager to help us resolve the problem. My parents were switched into a room with two single beds and charged the same price. No apologies. Nothing. They had to spend their last four nights in different beds! Restaurant: None of us really thought the food was very good. Not nearly as good as the restaurants located down the street from the hotel. The worst part is the restaurant charges way too much money for the dishes. They are really taking advantage of the fact that guests are so far from other places to eat. Tour Packages: Too expensive. Go somewhere else to get one. Location: Very quiet which was nice but if you wanted to go into town, it is 20 - 25 minutes away. The shuttle bus was impossible for us to get on. It was always booked up. Plus, the shuttle was very infrequent. I am amazed that it wouldn't leave every hour. Taxis from the hotel are about $600 baht. (This is three times what they should be.) Wedding Ceremony: They did a nice job setting everything up but the minister they hired to do the ceremony was very rude, very abrasive, unfriendly and would not stop talking the whole time I was trying to watch my bride walk down the aisle. He was shockingly bad. I will never stay at a Central Hotel again. Nor will the 17 guests that stayed with us there.