Submission date: 2006-11-28 - Date of Stay: November 2006
Submitted by: Pablo - From: Spain
Type of Traveller: Young Couple - Age Group: 31 - 40
Nice room but VERY BAD SERVICE
Nice room but VERY BAD SERVICE. It seems a 4 star hotel, but it is a facade. A too big hotel (2 towers, >25 floors) which makes it uncomfortable for a stay. The Suite room is big and clean.
We arrived at 15:00 and our room was not ready, they were still cleaning. They made us wait for 15 minutes at reception without being asked whether we wanted anything to drink.
The receptionist wrote the wrong room number, so the baggage guy could not open our room. We waited again for him to get the correct room number. Later, one of the staff gave us wrong directions to the wrong swimming pool (there are 2).
Breakfast was OK. There was a cook making omelettes who disappeared and left a burning/smoking pan in the middle of the buffet.
The safe broke with our documents inside. Safes are cheap and break often (apparently hotel technician had to fix several during same morning). At 10:00 we asked the personnel to open our safe, they told us in 10 minutes the hotel technician would come t...Read more
