i didnt see any bugs or anything, but when i woke up the next day, i had scrath marks on my legs, then i found somewhat 3 - 6 bugs in my bed... it has been biting me while i slept... i will change to some other hotel immediatly

I booked a Bintan Lagoon Villa for a short break with our 2 young children. I wanted the facility of a kitchen so I could prepare meals for the kids. I dare not use the kitchen area in the villa for fear of disease. Filthy is the best way to describe it, greasy walls, dirty and heavily stained work surfaces, cooker was disgusting. Overall the fittings and furnishings probably looked fine in the 1970's and have not been cleaned since, they are frayed, dirty and stained, the beds are uncomfortable and made me wanted to sleep with my clothes on, the bathrooms have mould growing on the walls. The floors have not seen a mop for quite some time, it would be the ideal place to breed bacteria if you were looking for a biological adventure holiday. Housekeeping consisted of clean towels where the previous days where piled in a heap by the front door for a collection a day later, dirty plates and glasses were also left by the font door from the previous guests and were not cleared for 2 days until specifically requested. My partner called housekeeping and asked for some bleach with the intention of taking things into her own hands, no surprise "we dont have bleach". The leisure facilities are amazing, no need to worry about the children making a mess in the kids club, it is devoid of any toys. However you can get to enjoy watching the employees participate in the staff ping pong championship, you will just have to wait your turn to play or may be it was winner stays on and you have to challenge them, I didn't want to interrupt the fellow employee crowd that had gathered to watch. The beach front is amazing white sands and azure blue sea where you can relax and watch bare chested male employees demonstrate their skills on 4 wheel drive quad bikes and jet ski's. The food is grossly over priced and of poor quality, the service is poor, the hotel is an unclean, poorly maintained and in need of repair, such a shame as it is located in a fantastic setting. The hotel is mostly self service, at breakfast you have to search to find someone to serve the tea or coffee, at the pool you have to go behind the counter to seek out a towel for yourself. I really thought this hotel was 4 star and was amazed when the manager told me it was 5, the only thing that is 5 star in this hotel is the prices, it is terrible and you will be disappointed, I would not recommend this hotel.