Boracay SandCastles Beach Resort Hotel, Boracay Islands, Philippines

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Boracay SandCastles Beach Resort Hotel, Boracay Islands

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Rating

1.0/10
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Official Contact Details - Boracay SandCastles Beach Resort Hotel

  • Address: White Beach - Boracay Islands - 5608 - Philippines
  • Phone: (63) 917-819-3049
  • Email:
  • URL: http://www.boracaysandcastles.com
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 31
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"I had to call their office up numerous times spending a lot on phone calls to try to book a..."

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Reviews - Boracay SandCastles Beach Resort Hotel

1 review (Showing 1 - 1)
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Rating:

1/10
Bad Customer Service
Submitted by: Bryan in 05/10/07
  • Age Group: 26 - 30
  • From: Philippines
  • Traveller type: Young & Single
I had to call their office up numerous times spending a lot on phone calls to try to book a reservation and I requested them to email or fax me a breakdown of how much would my stay cost. I probably spent more than 25 minutes all in all on my mobile phone requesting and following them up to send me a breakdown so I can properly budget my vacation. I decided not to stay in their resort for a simple reason: If their customer service is this bad and in their perspective "I am the one who needs their resort" I think they got it all wrong... "they have to attend to their customers otherwise they will lose customers if they can't fulfill such a simple request".
 
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