Submission date: 2007-05-09 - Date of Stay: May 2007
Submitted by: Bryan - From: Philippines
Type of Traveller: Young & Single - Age Group: 26 - 30
Bad Customer Service
I had to call their office up numerous times spending a lot on phone calls to try to book a reservation and I requested them to email or fax me a breakdown of how much would my stay cost.
I probably spent more than 25 minutes all in all on my mobile phone requesting and following them up to send me a breakdown so I can properly budget my vacation.
I decided not to stay in their resort for a simple reason: If their customer service is this bad and in their perspective "I am the one who needs their resort" I think they got it all wrong... "they have to attend to their customers otherwise they will lose customers if they can't fulfill such a simple request".
