Crystal Crown is nowhere near 4 star Accommodation. So many things to say that are negative. The hotel does not at all serve the customer. Firstly, 50% staff are extremely un-friendly, especially anyone that works at the door, concierge. Taxis cannot be called for people staying at the hotel, we were told to ring one ourselves. You can have no more than 2 towels at a time per room. Breakfast is appalling. Room service is appalling. Every room comes full with cigarette burns in curtains, carpets, bedding! The rooms and corridors smell. Level 5 'The Gym, Massage Room' is more like a brothel. Girls that I am traveling with were told not to come after midday, as there will be naked men in the gym. Every time the lift stops at LEVEL 5, Asian ladies wearing next to nothing seem to come and go by the dozen. Cockroaches in a couple of my friend’s rooms, leaking air conditioning units, cracked walls. The Pool area looks as though it has been abandoned for years, ladders are broken, all white......
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