The price discount offer is not that great comparatively with the service available. It is located "out of the way" which requires an efficient taxi service to be made available. For car owners, parking is not really convenient. The rooms are in bad shape and the restaurant is not international by any standard with limited varieties available for the buffet. The staff seems to be non existant except for the doorman. Amenities service is on a short span of loan as compared to most hotels which provide extra amenities throughout the duration of the stay. The worst part must be the swimming pool. Should be called a soaking pool rather than a swimming pool.

Crystal Crown is nowhere near 4 star Accommodation. So many things to say that are negative. The hotel does not at all serve the customer. Firstly, 50% staff are extremely un-friendly, especially anyone that works at the door, concierge. Taxis cannot be called for people staying at the hotel, we were told to ring one ourselves. You can have no more than 2 towels at a time per room. Breakfast is appalling. Room service is appalling. Every room comes full with cigarette burns in curtains, carpets, bedding! The rooms and corridors smell. Level 5 'The Gym, Massage Room' is more like a brothel. Girls that I am traveling with were told not to come after midday, as there will be naked men in the gym. Every time the lift stops at LEVEL 5, Asian ladies wearing next to nothing seem to come and go by the dozen. Cockroaches in a couple of my friend’s rooms, leaking air conditioning units, cracked walls. The Pool area looks as though it has been abandoned for years, ladders are broken, all white...... Read more