Submission date: 2007-10-05 - Date of Stay: August 2007
Submitted by: Mr. Frank - From: Australia
Type of Traveller: Mature Couple - Age Group: 51 - 60
Staff treat you like part of the familly
The Copthorne Orchid Penang. We have stayed there for many years, did it need to improve… certainly yes. Has it improved…… A BIG YES. So what has happened. With the changes listed below the staff are now more enthusiastic and the service has improved.
Many are the same faces that help to give you that “returned to a family” feeling.
They smiled and respected us as guests, they cared about our needs and they listened to our suggestions. The foyer has been enlivened and a tour and transport manager is on board, even includes a business centre with internet. And again….the staff now smile and actually help. Not to say they didn’t before but now they mean it. Outside has been cleaned up, clean deck chairs everywhere [with sun umbrellas] and an attentive pool attendant to help watch over the kids. The pool has been rebuilt, cleaned each day and is being maintained
and, oh yeah, free wifi internet, we could catch up on the world while we relaxed. The rooms....upgraded and still being upg...Read more
Type of Traveller: Mature Couple - Age Group: 41 - 50
Enjoyed every minute
Stayed here for 2 weeks in August 2005. Can honestly say that have never been made to feel more welcome in an overseas hotel. Nothing was ever a hassle. My husband and I enjoyed every minute of our holiday never any fighting to make sure that there were sunbeds.
