For a price of RM560.00 a night, the room was horribly damn small, and they claimed it is a GRAND DELUXE ROOM, which have a balcony facing the sea, but hell no!! Stayed for 2 nights and everything was like a nightmare!! The staff were disrespectful, never smile, look at people like we are like a beggar coming into their stupid hotel. Food and beverages are wayyyyyyyyy sooooo expensive for a just 4 star hotel. A simple Fish and chips would cost you RM40.00 each and a glass of Orange juice is at RM28.00 per glass!!! Breakfast is boring. Pool is nice but when its get crowded, it will loose all the charm. The Kids club was awesome and same goes to the staff in that club, very attentive and do have a little bit courtesy. Manager in duty (Suresh) is an asshole, we express our dissatisfaction on the room we had (SMALL AND PRICEY!!) and he just said that the room was meant for 2 people. Hey, if I were to come as a couple, I would say the room still very small!! Imagine? If we want to put an extra bed, he said that we need to move out the sofa in the room to make way for the bed!!!! Ridiculous!!! Paying so expensive and I can’t use everything in the room!! And oh yeah! I ask for a late check out at 3pm as I was check in at a very late hours..oh no!..they gave me a round around treatment and at last they didn’t allow me to. They even send me a CHECK OUT NOTICE under my room door on my last night stay, asking me to leave the hotel exactly at 12NOON sharp!! Where is the courtesy here!! It the best to stay at Shangrila Golden Sands, although is kinda outdated but it much worth every penny you pay. Never recommend this hotel to anyone!! I’m regretting every moment of my stay there!! 14th MARCH - 16TH March 2007. Room 546

The lounge bar is the best thing of GPP in Penang. The room need a refreshment, the beach is shabby, the pool way too hot (?clean?), the pool staff impolite (they can't keep their eyes of your wife), the mixture of visitors bizarre. But the worst is that -besides sunbathing- there's really nothing to do but to go to Georgetown for some mediocre shopping. A cabdriver said the all the activity moved to KL. I really cannot recommend a stay in this environment for over three days.