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| Submission date: 2005-12-12 - Date of Stay: N/A |
| Submitted by: Sam - From: United States |
| Type of Traveller: Family Traveller - Age Group: 26 - 30 |
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| Terrible experience |
| I stayed here recently and had a really bad experience.
First of all reserving a room was a hassle. One person says rooms are available and an other says not available. They also seem to cheat people on the rates mentioned on their website. As soon as you talk to them they change the rates especially if you are foreigner. I had to get a person in India to book in Indian Rupees to get a cheaper rate. So if you are a paying in dollars, good luck.
The customer service is bad. The room's lock is broken; TV signal is of very poor quality. Had to wait for a long time to get response from reception.
Tried to get a car at the front-desk but did not get the car on time or a hotel car as promised, but instead given a third party car which is barely running. The driver assigned was also rude, drove recklessly even for Indian standards and did not bother listening to anything I said and stopped at places for his own errands.
The breakfast was below average also, very few varieties and they even charge exorbitantly for drinking water.
And finally while checking out, the receptionist calculated the bill wrongly and cannot even do basic math like (16 + 18) and they charged me more than they quoted. When I questioned the bill they tried to trick me by saying that the dollar rate changed blah blah blah... after which I told them I booked the room in Indian rupees and told them its really not good cheating customers just because you can get away.
In summary, I am never ever going to stay or recommend this hotel to any my friends.
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22 out of 22 readers found this review helpful |
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