Submission date: 2006-10-06 - Date of Stay: August 2006
Submitted by: Dan - From: United Kingdom
Type of Traveller: Family Traveller - Age Group: 31 - 40
Don't stay here
This hotel has one of the best designs and decors that I have ever seen. Space and light are used very well and the design of the bathroom was excellent.
Design and decor on their own don't make for a great 5 star hotel. What really counts is the quality and experience of the staff and the training they have received. It was clear to me that the Grand has a long way to go in terms of it's staff being able to provide the type of service that customers who are paying high rates expect.
The problems started at reception - when we arrived the receptionist had no idea of our booking despite the fact that our airline (who we booked through) had given written confirmation and a booking reference number. We were told to wait while they checked and then three different sets of managers finally agreed that they did have a booking for us. This process took an hour while we waited in reception.
We had booked on a full board basis but when we finally managed to check in we were told tha...Read more
Submission date: 2006-08-12 - Date of Stay: February 2006
Submitted by: Tim - From: United Kingdom
Type of Traveller: Business Traveller - Age Group: 60 +
Unexpected pleasure
I had to visit Delhi at very short notice and had great difficulty getting a decent hotel - so I was worried that The Grand, which had roome, might not be up to standard. I need not have worried.
The room was excellent, bright, clean & comfortable.
The staff wer efficient & pleasant.
The food was OK.
It was however difficut to find - it is not signed or known to drivers - it is quite impersonal and really expensive - but I needed a good clean place in a hurry - & it was that!
