Submission date: 2007-09-15 - Date of Stay: September 2007
Submitted by: Sanjay - From: United States
Type of Traveller: Business Traveller - Age Group: 31 - 40
Unprofessional and discourteous staff
I tried to check in to the hotel but encountered unprofessional, discourteous and rude staff at the front desk. I was asked for a picture ID and I gave my international driver's license. The hotel manager sent it outside the building to get a photo copy. I waited for over 20 minutes to get back my license. Meanwhile, I paid the advance for the room and my personal details were entered in the hotel register. When there was no sign of the hotel staff returning with my license, I was told that the license will be delivered to my room and I could now check in. But I insisted that I get my license back before I move in to the room since I did not want to take any chances with it. At that point the hotel manager told me rudely that my ID was not good enough and wanted a copy of my passport. I was told that his name was Joginder Sharma. I expressed surprise at his behaviour and called for his supervisor who apologized and offered to help me check in. But Joginder Sharma kept on arguing that h...Read more
Submission date: 2007-08-30 - Date of Stay: August 2007
Submitted by: Des - From: United Kingdom
Type of Traveller: Adventurer - Age Group: 31 - 40
NIghtmare
If you like being hounded over your bill, even through you have paind an advance through phone calls in the night, knocks on the door and every time you enter and exit the hotel then your in luck. The staff seem to think that they will always have guests even if they are offensive. Lets see.
Submission date: 2007-05-22 - Date of Stay: January 2007
Submitted by: Christina - From: Australia
Type of Traveller: Family Traveller - Age Group: 31 - 40
Grand Godwin Hotel Delhi is not a good choice to stay in Delhi.
Grand Godwin Hotel Delhi is not a good choice to stay in Delhi.So crowded place just near to railway station, so much traffic, lot of noises from the kitchen. Every time house keeping looking for the tips. All this make our stay really horrible in this hotel.
Submission date: 2007-04-30 - Date of Stay: February 2007
Submitted by: Yvonne - From: Spain
Type of Traveller: Mature Couple - Age Group: 51 - 60
Excellent hotel with great service
Our stay at the Grand Godwin could not have been better. The Reception staff gave us a warm welcome and were courteous and efficient. Our accomodation was modern and well furnished with good bathroom facilities. The standard of cleanliness was excellent. We enjoyed the complimentary breakfast. There was plenty of choice, catering for Indian and Continental tastes. Again, the staff were helpful and efficient.
We were very impressed with the standard of service provided by this hotel, and were particulary impressed with the General Manager, Mr.Peter and Mr. Dasgupta on reception.
I would recommend this extremely well appointed hotel to anybody looking for a good standard of accomodation at very reasonable rates and would certainly use this hotel again.
Submission date: 2007-02-07 - Date of Stay: October 2006
Submitted by: Anne - From: United Kingdom
Type of Traveller: Retired - Age Group: 60 +
Excellant service, and staff
Although unfortunatly we were given a double room on arrival the staff very quickly found a twin room for us. Room service was excellant as was the food in the restaurant.
