Grand Mercure On Renmin Square Hotel, Xian, China

 

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Grand Mercure On Renmin Square Hotel, Xian

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Rating

1.0/10
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Official Contact Details - Grand Mercure On Renmin Square Hotel

  • Address: 319 Dongxin Street - Xian - 710004 - China
  • Phone: 2987928228
  • Email:
  • URL: http://www.mercure.com/
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 202
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"The Grand Mercure is set as a pleasant European-style turn of the century building with a series..."

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Reviews - Grand Mercure On Renmin Square Hotel

1 review (Showing 1 - 1)
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Rating:

1/10
Less than mediocre...not worth its rating
Submitted by: Gina in 08/29/06
  • Age Group: 26 - 30
  • From: Singapore
  • Traveller type: Young Couple
The Grand Mercure is set as a pleasant European-style turn of the century building with a series of 15 steps up to the small reception area. Unfortunately, although there was plenty of staff in the reception area we were left to lug our suitcases from the taxi up to reception ourselves. Was this a sign on things to come? We were told that whilst we had booked superior room this format doesn’t come with a king size bed but twin beds and were informed that the standard rooms were equally well appointed and are the same price. The manager had some attitude and assured us that this was a 5-star hotel. We chose the king size bedroom. The room is well finished but is TINY. Overall, the staff tried hard but my sense is that the supply of labor with even a smattering of English is small so overall service is average. A few gripes. The facilities of the hotel are all in the separate buildings forming this suite of hotels with most being in either the East or West Wing of the Sofotel. As we had arrived around 9.30pm we looked through the brochure in the room and selected the Brazilian bar for a snack attracted by the promise of Tapas nibbles. We arrived only to find a terrible house band belting out songs and to find that the definition of Tapas was restricted to Pizza slices and mixed fruit? Have I missed a serious change in the definition of Tapas in the past year or so? So we move over to the 24hr International restaurant. Decent menu and glad to see a 24hr menu in a very pleasant modern décor. The menu looked nice but the promised pasta mix with tomatoes and fresh herbs appeared to be more of a standard jar of pasta sauce. The gym and pool facilities at the hotel again situated in the Sofitel are very nice. The gym does adjoin the pool so if you prefer your workout at less than 85 degrees think again. The aircon was set to maximum but to no avail. If you want your workout accompanied by the cleaner watching the Chinese soap opera on full volume you won’t be disappointed though. Housekeeping in general at the hotel was awful. The rooms come with 3 very large and soft bathtowels but when your room isn’t cleaned until 3.30pm at the earliest it becomes an issue unless you tend to bathe only once a day when it’s over 100 fahrenheit outside. On our final day, to add insult to injury, we arrived back at 7.30pm to find our room door open. Open? It had been cleaned but when? Who knows how long it had been left open and luckily no-one had decided to help themselves to any of our belongings but to me this is totally unacceptable so we immediately complained. The duty manager did come up to apologise personally and did confirm that they would be re-emphasising that leaving the door open could not re-occur (note that it was definitely inferred that this was a recrurring complaint). They offered some fruit for our room which we declined. (It was our last night and we weren’t in the mood for fruit). Half an hour later a bottle of wine arrived. A nice touch even if it was a bottle of the very unfortunate Chine wine from the “Great Wall” winery. Overall, a disappointing stay. We had paid a fairly low price and we got less than what we paid for. Other “5-star” hotels at the US$75 per night mark in China (outside of Beijing or Shanghai) seem to be able to provide 5-star service, free internet and very large rooms alongside impeccable service. At the Grand Mercure you’re paying for a decidedly 3-star hotel with 5-star services thrown in down the road at Sofitel. If that’s what looking for go for it but buyer beware.
 
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