Island Shangri la Hotel, Hong Kong, China

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Island Shangri la Hotel, Hong Kong

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Rating

1.0/10
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Official Contact Details - Island Shangri la Hotel

  • Address: Pacific Place - Hong Kong - 00000 - China
  • Phone: 2877 3838
  • Email:
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 565
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"Thanks for letting me to express my disappointment and disgracefulness with a so-called "Five..."

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Reviews - Island Shangri la Hotel

1 review (Showing 1 - 1)
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Rating:

1/10
The worst serviced "5 Star" hotel in Hong Kong
Submitted by: Sam in 08/25/05
  • Age Group: 26 - 30
  • From: hk
  • Traveller type: Business Traveller
Thanks for letting me to express my disappointment and disgracefulness with a so-called "Five Star" hotel in Hong Kong V Island Shangri-la Hotel. Even we were just a contractor (our client was the company which rented the hotel¡¦s ballroom for function), I could not imagine I deserve this kind of service and attitude from these people of this hotel. We were hired by our client to work on providing AV services for their function at the Island Shangri-la today. The event was ended at 6.45p.m., and we had packed our equipment till around 7.20p.m. As soon as our stuff was packed, I went to the Banquet office for a form to leave the building. Since the office (on 5/F) was empty, so I ran down to the Security office (on 3/F) for help. Then, I was told by the Security office that the Banquet office was the only place to issue the form. So, I hopelessly ran up to the Banquet office again to try my luck. Unfortunately, the room was still empty. Therefore, I ran back to the ballroom to seek help. Since someone of the hotel was working in the other side of the ballroom, I tried to seek help from him. Again, the response I got was nothing more than negligence. Oh, then you may have to wait! - such a thoughtful response and that why I finally understood he didn't really need to help us. After a while, this thoughtful staff finally said to us Follow me, I get you form then my colleague followed him. Again, that kind of ¡§it¡¦s not my business¡¨ expression was still on his face. After another while, they came back with the form without an authorized signature, so that thoughtful staff asked his colleague to find someone to sign the form and asked us to wait downstairs at the exit. It had taken us almost 30 minutes to get to this point. When we arrived at the exit, we found the security booth was left empty, and the gate was closed. Only two cleaning staff were cleaning the floor. Thus, we were trapped behind a stinky garbage storage area. Since we still had the hotel working badges in hand, we decided to return them to the Security office and found someone to open the gate. Then, we were told by the Security office that someone would be down there to open the gate. After at least another 15 minutes, we were still stuck in that stinky garbage storage area. As we found the switch for the gate, we tried to open the gate by ourselves. As soon as we tried to open it, we got yelled by the two cleaning staff. They claimed that they were responsible to watch over the gate, so nobody could open it without permission. While we were being scolded and yelled by them, someone from the Security Office ¡§finally¡¨ show up and let us go. Again, we didn¡¦t receive any apologies from anyone in this incident. And it had taken us almost an hour to leave this terrible place. In short, there are few mysteries that keep coming into my mind: 1. What makes the cleaning staff to play the role as security guard in an acclaimed 5 Star Hotel? I doubt that you would like to stay in this kind of hotel 2. Is it because we are not the client, so we deserve this impolite and inattentive services and attitude from the hotel¡¦s staff? 3. To my understanding, "Security" implies 24/7 attentiveness, especially for a high-graded service industry. I doubt that you would like keep high alertness as a traveler.
 
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