Type of Traveller: Business Traveller - Age Group: 26 - 30
The worst serviced "5 Star" hotel in Hong Kong
Thanks for letting me to express my disappointment and disgracefulness with a so-called "Five Star" hotel in Hong Kong V Island Shangri-la Hotel. Even we were just a contractor (our client was the company which rented the hotel¡¦s ballroom for function), I could not imagine I deserve this kind of service and attitude from these people of this hotel. We were hired by our client to work on providing AV services for their function at the Island Shangri-la today. The event was ended at 6.45p.m., and we had packed our equipment till around 7.20p.m. As soon as our stuff was packed, I went to the Banquet office for a form to leave the building. Since the office (on 5/F) was empty, so I ran down to the Security office (on 3/F) for help. Then, I was told by the Security office that the Banquet office was the only place to issue the form. So, I hopelessly ran up to the Banquet office again to try my luck. Unfortunately, the room was still empty. Therefore, I ran back to the ballroom to seek help...Read more
