Hotel Phenicia

, Hammamet, Tunisia
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Hotel Phenicia

, Hammamet
Ave Moncef Bey - Hammamet - 8039 - Tunisia Hotel Website | 305/
1186 Traveller

Reviews - Hotel Phenicia

Historical Traveller Reviews of Hotel Phenicia

Good holiday overall.

from A TripAdvisor Member
Just returned from a weeks holiday at the Iberostar Phenicia Hotel, I read the reviews here before booking, very good previous reports have covered most of the good and bad here. However, our party of two active teenagers, their slightly fraile grandmother and myself, enjoyed our stay overall.
The public areas are smart and clean, the staff helpful, but could be very grumpy, the grounds and beach are lovely. The rooms are very basic. We were always very early for breakfast and prompt for dinner, the hotel was full so the dinning room was BUSY, words fail me here, meals are a bit of an endurance test, but we usually found something we liked in the end.
The weather was perfect, the sea lovely and warm ( pools a little cold) and so easy to get out and about by taxi, we enjoyed ourselves. The activities were fairly good, played some tennis, and mini golf, visited the stables, only one table tennis table and one snooker table though which was hopeless. The Animation team do offer lots more to do if you want to be busy. Evening entertainment..... they try, take cards and games is my advice!
A good holiday, I would recommend this hotel, although to be honest if we go back to Tunisia I would not return, just to busy.

Great holiday

from JewelsGlasgow
Just returned from a week at the Phenicia and wish we could have stayed longer. I went with my husband and two teenage sons. The staff were extremely friendly and very, very helpful. The hotel is spotlessly clean and the pool and beach area very attractive. We stayed half board and found drinks etc. to be reasonable for a hotel of this standard (lunch for 4 in the snack bar about £15) Our boys really enjoyed the pool and activities on offer and the entertainment at night wasn't great but satisfactory. Great for a relaxing pool/beach holiday. We will certainly return.

Fantastic Hotel

from aaaggghhh
Back from The Phenicia for one week now and can't wait to return.Six of us (all women of a certain age)went all inclusive for one week to celebrate my 40th birthday.From disembarking in Monastir to getting home to Newcastle airport we had very little to moan about.The service was second to none but unobtrusive enough,food A rated,pools although on the cold side were lovely and clean as was the fantastic beach belonging to the hotel.Credit to be given to the grounds staff for the spotlessness of both the grounds and the beach,far and away the best as far as the eye could see.Granted as one reviewer noted the rooms were small,but what do you want them for?Only sleeping and showering in.I have to agree with another reviewer who stated that the entertainment could have been better,but you're on holliday you make your own entertainment if theirs sucks!Other reviewers have complained about congestion and people being 3 deep at the bar ,my suggestion go later in the season like us (1st week in Oct).All six of us are in agreement that this was one of the best holidays we have ever had and would certainly return to the Penicia or gladly visit another in the Iberostar chain of hotels.A huge thank you to the great My Travel team and respect for the very hard working staff of the Phenicia.Highly reccomended.

Not all that good

from casper2288
Arrived at this hotel at just past midnight. Checked in ok but were then just left, no idea where our room was, no idea if we could get a drink or food!! So we found our way to our room, as it was a huge hotel, it was miles away!! We had no idea where breakfast or infact anything else was but we followed the hoards to the correct room and that's when the pushing and shoving started!! Some nationalities just don't know what queue means!!
We found our way around the hotel ourselves as no signs and the staff were not all that helpful in their directions (it took us a week to find the snack bar!!) Did not find the staff all that friendly at all really
Had a hammam and would certainly recommend that but certainly DO NOT have the massage, it's only 10 minutes long if that!
Was basically attacked in the moorish cafe from some tunisian and the staff, including the security guard, egged the man on. Really not a good experience and had to complain. I have no clue what was done about it
Most upset that as a half board paying guest, we got inferior service to the all inclusive guests, even though in the end we would have paid more than them. Disgusted that you had to pay for all activities, especially the mini golf and the course is just absolute rubbish covered in grass and cracks! Basically all you got was a bed and some food, which you had to fight for all the time!! Although the food was quite good, it was always beef or chicken every night and breakfast was the same everyday.
On a positive note, the hotel looks very nice and the pools are lovely but the sea is warmer!! The beaches are NOT white sand but are kept lovely. The rooms were nice and kept mostly clean, although it seemed the cleaner was adverse to cleaning our glasses!
The view from our balcony was absolutely gorgeous and I would recommend paying extra for the sea view
I would recommend Tunisia as a holiday but I would not recommend this hotel

An amazing holiday

from MancunianJob
Had an amazing holiday in Tunisia 21st to the 28th September 2005 ... temperature averaged at around 31degrees Celcius everyday with clear blue skies and lovely white sandy beaches.

We stayed at the Phenicia in Hammamet and must say it was an excellent choice. The staff were friendly and helpful throughout our stay, the rooms were clean and the balcony was of a good size, the restaurant had a large variety of food on offer everyday and we did not experience any stomach problems at all.

Where the Phenicia comes into its own however is that it offers so much to do. Days can be spent lazing by one of the 2 clean fresh water swimming pools, sunbathing on the white soft sandy beaches, or participating in a game of beach football, volleyball, water polo, archery, paragilding, bowls, water aerobics and camel riding which all occur on a regular basis everyday!

The activites are all facilitated by the 'Animation' team... a highly energetic bunch of about 10 Tunisians whose job it is to keep guests entertained during the day and evening. At first they seem a little tacky... but give it a couple of days and they do grow on you with their cheesy dances and phrases, and before you know it, you become a great fan of them. Evening shows included stage performances by a magician, a juggler/acrobat who was very impressive, a stage production of Grease, of Bombay Dreams, and alsonSaturday Night Fever. All very well performed , and all for free!!

I guess minor niggles include the fact that there are no in room ironing facilities and you cannot request an iron and ironing board either. You have to pay a small fee for them to do this and return it the next day. The pools are not heated and feel a little on the cold side for about 10 minutes, and yes you may have to share your evening dining table with others but we made some good friends this way.

If you venture out, visit Tunis the capital and into the medina there, which consists of endless narrow streets brimming with tourists and 'souks' (markets). Be prepared for a culture of hard haggling and pushy sales though, but take this in your stride and see it off with humour and you will begin to enjoy it! Always knock off at least 60% off the asking price!! Also recommend Acqua Palace Waterpark in Port el Kantoui, and the Roman ruins in Carthage, as well as the Roman Mosaic museum in Bardo... last but not least visit Sidi Bou Said... a blue and white painted village with plenty of history.

Remember Tunisia is a developing country, so nightlife is relatively poor, and there is only one small shopping mall!! But the beaches are amazing, and the Phenicia's beach was the best and cleanest on the stretch. The Animation team will try their best to keep you entertained in the hotel as much as possible anyway.

Have a good stay!

PS - Take a walk on the hotel beach at night... its safe with a patrolling security guard, and is breathtaking!

Excellent at least... a BLAST !!!

from Ricardoliveira
Our first time out of europe... loved it.

We arrived and we saw that was a nice hotel.

The only thing we´ve found not good was the fact that the beds were seperated... i´ve requested a single double bed and they said in one day i could move. next day we were moving...

Great views, excelent service and very very friendly people.

For example... i was dinning, if the juice ended, i could count to five and i was served without asking !!!

The food was great, a lot of variety, the all in service is recommend, i had it, no need to pay for toals, matresses or sports like mini golf, ping pong... etc...

The pool is fantastic and in 10 minutes you are on the beach. there is a daily animation program for adults and for kids... and lots of palm shadows in the gardens to take a knap...

most of attendents are english and german. there are night shows, snooker and bars for the evening and the discos are in the neigbourwood...

It was 14 days of luxury...

in the last day, i saw in my travel agency that the bus was getting us at 2:40 AM.

At 1:30AM the room phone ranged. i answer it and heard "Wake up service". 30minutes after knocked on the door, i opened it and there was a waiter with a full loaded breakfast. When we got on the reception, they even asked if the breakfast was good.

Then, we got on the bus and passing by the other hotels to colect passengers... many of them were late... others were complaining that didnt had nothing to eat...

We had call service and breakfast without asking !!! So you can see how this hotel works, with this BIG details.

Without any doubt, i recomend it !!!

If you want fotos or any doubts please send me a email.

Hope this reviews helps.

Not Good

from A TripAdvisor Member
Me and my husband just arrived yesterday from Phenicia and we are not going back there ever again! There are not 4 pools, there are 3, and 2 of them are really small. We went all inclusive, and we find out that it was valid only for some hours during the day, the rest of the time you had to pay for everything. You have to share tables during the meals with who ever they want to seat you with. First time we got really mad because we wanted some privacy, but soon we had to deal with it, or there wasn´t places for everyone to eat so our company for the rest of the week was a couple from Spain (glad they were nice and we could understand them or it would be very boring). Drinks are the worst i have ever had, and they have so little to offer that we and some portuguese couples complaining about the same, took some fruit from the restaurant to do some "sangria" ourselfes. Even the 5 cocktails they have to offer, taste all the same and come in small glasses of champagne. If you like beer it´s ok. Music at the Disco ( that is only open till midnight ) is lousy and old. After midnight you have nothing to do but sleep. The only good thing about this Hotel is the beach is nice and the water is warm. People working there were only nice on the day the inspecction went there. In the chicha bar, they took ages to serve you even if you are the only person there, and this happens too in the other bars. The reason we went to Iberostar Phenicia is because we know Iberostar Punta Cana and we tought it would be as good, but no way!!! I will never go there again, and i sure wouldnt recommended it to anyone.

absolutely fabulous

from shethinks
Just got back from Tunisia and Hotel Phenicia and I'm missing it already. I went half board with my husband. Everything at the Phenicia is impressive. The reception, the kindness of those who work there, the food (and I don't agree with what me have written here - it IS QUITE easy to gain weight with what they have to offer us!). There are 4 pools, one that is half interior and half exterior. The animation teams do their best to put everyone moving and participating and, they are extremely nice. And all the staff tries to learn words from your language (we are portuguese and they asked us to teach them some words). The rooms are nice, simply decorated, and a safe and a minibar can be used, with no charge if your Half Board. You only pay if you drink something from the mini bar. The beach is 2 minutes away from the larger pool and it is very impressive. Clean, there are always umbrellas (you pay for the chairs and cushions) and the sea is one of the best and warmer I've ever experienced. We found no seaweed and the water was crystal clear. People satying at other hotel said that their beach was full of seaweed, well...not ours. And in case you are bit by a medusa, don't worry. Put immediately some dry sand, rub it and later rub with a tomato. It's simple and it works!
If you want to participate in tunisan culture, you can do henna tatoos at the hotel, next to the gym. They're cheap (10 /20 dinars) and absolutely non-allergic.
It is true that on weekends they let tunisians come in the hotel, but they harm no one and are never rude. My husband played football with them on the beach, a soccer game Tunisia versus Western Countries, and they loved him, they called him Figo :)

If you leave the hotel reception, at the end of the road, if you turn left you'll find a public phone, several english bars, Havana Club , some small shops, a supermarket (to buy water Safia) and a disco. If you turn right at the end of the hotel, you'll find the police station, at the roundabout turn left and you'll go into the centre of a small town, where you can find BIAT (a bank with ATM machines). People all very nice, we never felt unsafe, never.

Once in TUnisia, I advise everyone to try some of their dishes: at the hotel, there is a bar (where breakfast is served) where you can try Tuna BRIK, Tunisian Salad, all very tasty. Please, do try the chocolate crepes (2,3 dinars) and be a sport: try the CHICHA smoking at café Maure (on the hotel). It's very tasty, causes no hallucination and it is quite relxing. (we bought a chicha for us on Tunis, because we absolutely loved it). For those who don't know, chicha is a water smoking pipe with tea (several flavours) with a minimum content of nicotine (o.5 %).

Go to Tunis-Cartago-Sidi Bou Said. Shop at the medina in Tunis, and prepare yourself to hassle. If they ask 100 dinars, you offer 25. At the end, you'll end up by buying what you want for your price. Just don't show too much interest.

At night, go to Yasmine Hammamet, it's a nice place, with lots of people and commerce. Take a taxi, they're quite cheap, but be prepared to have an advenure: in tunisia, no one folllows the traffic rules. So the taxis are all a bit smashed :))) WE loved th ride to yasmine (seeing people drive that way, only made us laugh).

Any further information you need, contact me at my email address. I'll be glad to give the help I can.


Nice hotel but a fair few gripes

from UKtripsters
Having read the TripAdvisor reviews we were looking forward to a quality stay at the Phenicia. We did have a good holiday overall but felt let down by a number of things.

On approach, the hotel is impressive and this continues with the reception area - marble everywhere and tastefully decorated.

Our impression of the room was less favourable - basic, bright yellow and cramped given the 3rd bed added for our 8 year old. Worst of all is the door - whilst we heard little noise either side of us, the doors are paper thin and consequently you hear everything in the corridor and if you happen to walk along the corridor in the evening you can hear everything going on inside the rooms ! Few rooms have a sea or pool view.

Facilities wise you'd have little to complain about - plenty of bars, 4 pools (all good) including the kids pool, direct access to the beach etc. Get your loungers very early - officially it's 8am but if you leave it till then you'll be out of luck. Note also that there is a scheme on weekends allowing locals in - this then turns in to a scam as scarce loungers and mattresses suddenly appear - hmmmm... Note also that the locals take over the main pool at these times which gets a tad annoying.

One of the main gripes was the charging system. Even on AI you have to sign for absolutely everything - this despite a room card with all your details on and photo ID cards. On a couple of occasions we also got the third degree when changing towels - why, it's 3 in and 3 out ...

Entertainment staff tried as hard as they could - some of the external night time entertainment was iffy but I guess that was to be expected. They have this kind of bingo hall where it's held 5 nights out of 7. We couldn't understand this when there were such lovely gardens etc to sit in of an evening. 2 nights of outdoor entertainment take place at the beach bar.

Food in the buffet is samey - how many different ways can you cook beef and make it taste the same !?. Try the A La Carte (AI have to pay) or even better Cascades restaurant down the road for good food, service and excellent prices (cater for kids as well). The beer is pretty good, the wine on AI is plonk and the local spirits pretty awful. You won't put on weight and you won't become an alcoholic at the Phenicia !!

Ismail, our waiter in the buffet room was excellent and looked after us well and in general waiting staff seemed pretty good. We found bar staff to be generally surly and slow and favouring those with Gallic backgrounds. The exception here is the pool bar which we preferred when open.

For trips out the El Jem Roman colisseum is a must do though the state of preservation in some parts is concerning - there are areas where stone from columns had been dumped and shattered and old statues covered in graffiti. El Kantoui marina is very nice but could be anywhere in the world and the Galleon trip is a must do for swimming in the deep ocean and diving off the ship (though I wouldn't go a second time !). The medinas are good - Yasmine less hassle than Hammamet but also unauthentic. There are fixed price shops for those not into haggling. We felt safe night and day out and about.

In the first week we as a family were next to a group of Irish lads and across from a group of Irish girls. I would have thought groups of teenagers wouldn't have been allowed in a hotel like this but I'm afraid they are. Local clubs open to 4am. Every night they'd return at 1230am (from the hotel bar) and then 4am shouting swearing and screaming as loud as you like. We complained as I'm sure others did but nothing was done - just lip service. Eventually we moved rooms but it really shouldn't have taken that. By contrast small misdemeanours like young kids asking for one too many pancakes or trying to take food to your room were jumped on in an almost aggressive manner. Talking to entertainment staff in the 2nd week we found they were aware of the problem the previous week but nothing was done. The priorities are all wrong here.

The Phenicia has much going for it particularly in terms of facilities but with a few exceptions we were let down by it's staff on too many occasions.

Phenicia Hotel Tunisia -The Low Down

from artemisfowl
A 3 hour flight from Birmingham and we were there, me, my wife and two teenagers. My Travel were our agents and the bus was waiting for us on arrival. Passport control was pretty quick but the lobby there was not air conditioned so be prepared on the plane before arrival...strip off! Coach time to our Phenicia hotel was about 1.5 hrs and after nearly killing several dogs and sheep on the road we arrived at about 9pm. Hotel reception staff were there to get our bags off the coach and once we completed the usual form to check in our cases were taken to the room by the very polite porters. The currency is the Dina (about 2 per £). Tip the porters about 1 Dina a time if you like them.

Good Thing:
Weather was 40 degrees plus 99% of time but it gets dark early about 7:45 pm even in July. Nights are warm, with a pleasant warm breeze.
Beach it terrific, sometimes a few rough waves but on some days was very calm and great for youngsters who like building sand castles etc.
Plenty of sea activities e.g para gliders/speedboats/bannana boats etc. Para glider about £17 a pop and jet ski £25 for 10 mins!
Taxis are very cheap but driviers are crazy, it's like the fairground, a real free for all. DON'T hire a car or moped. The roads are lethal if you're not used to the 'no rules apply' fiasco. A typical 7 mile journey into Jasmine Hamamet cost 5 dina (£2.50) (clear price with driver BEFORE you set off. )Some drivers don't use meters and may try to rip you off.
Great place for buying replica watches and rip off designer clothers/handbags etc and very good copies too they are. Half the price what the shop keepers ask and you're about there and be firm and be prpared to walk...they'll call you back and go for your price if you do. BE FIRM with them since some have a tendancy to try and block you exiting the shop and intimidating you until you buy something.
The hotel is very clean and I think is the best choice for those with young children and teenagers. 90% of the staff are very helpful and pleasant but you get the impression that the French are their favourites since they get served before the brits no matter where you stand in the queue! French is afterall their second language aparently. The pools are spotless and cleaned every morning. Water temp is perfect and the pool surrounds are very clean. Two lifeguards on duty all day long and aerobic sessions in the pool for those who like that sort of thing for half hour before lunch. RFooms are spotless and have a high standard although not a lot of storage space for her indoors who takes the kitchen sink away :o) Aircon in rooms very good and quiet enough to sleep with it on too. Food very good for mass catering all things considered too. Get up at 6.30am to claim your desired sun/shade spot on beach or poolside. Worth it really, catch up on sleep later but get your spot. You get allocated the same table at the restraunt for your duration, if you don't like it, ask to move. Also no mosquitoes(yipee) but a few flies on occasions...big deal. Now some bad points:

There's a lot of French who don't know how to queue, and no matter what they seem to get served first on every occasion. Very irritating at the bar too.
Evening entertainment is like Hidi Hi...amusing at times but rank amatuer to the point of iritation, a great pity for the adults who tried hard to smile despite this. Simply terrible. Don't go to this hotel for the entertainment...
DONT go on the two day 'SAFARI' trip either. Our friends went and we were filled with horror with their description. 800 miles on a 2 day coach trip to see nothing but desert and a few stones crumbilng down. Be warned!! A total rip off!
The pool tables in reception are entirely dominated by teenagers who won't give it up for the younger kids unless you argue with them for being so selfish. Also at week ends, the hotel is open to the locals and the Tunisians flood into the pool to irritate paying guest! THe children of the hotel staff play in the lobby at the w/ends and dominate the pool table too and are very arrogant and cheeky to paying guests. Also tourists from neighbouring hotels walk into the Iberostar and use the pool and facilities and this is tolerated, simply because their hotel is crap. How cheeky is that?

Conclusion: Overall a good standard trhoughout and apart from some waiters who seemed anti everyone except the French, it was a nice holiday. If you want a quick flight, great weather, great pool and beachfront hotel and good food, go for this one. Irritations pale into insignificance when you look at what you get for your cash. GO ALL INCLUSIVE at all costs. IT'll cost you more if you don't in the long run. Flight home and the airport is slick and well run, no probs. Cigs are about £12 per 200. You can buy as many as you like! On you way to Tunisia, take in Litres of Johnny Walker Red lable whisky, it'as worth £180 in Tunisia, take it to the shops in Jasmine Hamamet and swap it for a nice leather coat (or cash equivelent). Tunisians can't get decent whisky there so you'll be popular with that move. DON'T buy a CAPRPET!

Hope this help, we got a good tan and had a pleasant holiday generally and the kids liked it too.

Top Local Tips for Hammamet

medina if you go to the local medina (market) be prepared to be hassled all the way round by what seems to be rude young men, at the end of the day they just want your money, dont be to offended thats the way it is

travel We found hiring a taxi cheaper than the trips offered by the tour company and we could go as we pleased.The Hammemet beach is beautiful as the sun sets the little fishing boats bobbing on the waves and a nice cafe over looking the sea a nice place to relax.Stay out of the medina the boys are rude and pushey and the goods are over priced instead go to the weekly market which is a short taxi ride away.There is an abundance of bargains there, but most of the market is hidden behind a wall so follow the locals.We went back the day after too and brought my husband fantastic quality leather shoes for about £20 Tagines are about £3 A long velvet dress £12 just an idea on prices .Stay out of the cafes they were filthy.

Free trip to Hammermet through First Choice Rep At the welcome meeting - Joanne our fatastic First Choicee Rep intoduced us to Abdul who works at the resort, free of charge he can take a group of you to Hammermet. Just tell him how long you want (we took 2 hours) and adriver taked you there about a 10 minute drive. Just be warened he brings you into a carpet shop where locals show you how to make a carpet and then upstairs where a group of men roll about 50 carpets out and try and get you to buy one! After this exeperience where if you dont want a carpet you literally have to walk out, you have the rest of the trip to go about your buisiness. Go haggling at the market or go to the medina, really worthwhile!


Other names for Hotel Phenicia

  • iberostar phenicia tunisia
  • iberostar phenicia hammamet
  • iberostar phenicia
  • iberostar hotel phenicia
  • iberostar hotel hammamet
  • Address: Ave Moncef Bey - Hammamet - 8039 - Tunisia
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