Serman Motlhabae Hotel

, Phalaborwa, South Africa
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Serman Motlhabae Hotel

, Phalaborwa
3 star

Rooms: 59

52 Essenhout Street - Phalaborwa - 1390 - South Africa Hotel Website | | 27 15 781 3681
1 Traveller

Review - Serman Motlhabae Hotel

a bit disappointed
Submitted by: Tim in 23/05/06
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Young Couple
The buildings are fantastic, the rooms offered everything you expect from 3*(the TV remote didn't work and they couldn't find a replacement- but that's ok, it happens.) The look of everything gives you the wow feeling as you walk in the door, clean, well presented and inviting, and the reception staff were pleasant. However, the rest of the staff weren't great. We had to ask to be served breakfast,on the second morning. They explained that we were the only ones in the hotel and every thing was going to be prepared to order, ok, but it took an hour to get coffee !!! while we were waiting another couple came in,(I thought we were the only ones there!) and didn't know what to do either, the waitress had to go and find the chef and ask what was available, and had a face like the back end of a bus. we felt that we were putting them out just by being there. The 'friendly' kept asking us for money to call his brother and on the day of departure (check out is 12 o'clock) we found the room attendants stripping down our room when we came back from our nightmare breakfast. Probably wouldn't stay there again, which is a shame because the hotel is beautiful.
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