Submission date: 2008-04-03 - Date of Stay: March 2008
Submitted by: Christine - From: United Kingdom
Type of Traveller: Mature Couple - Age Group: 51 - 60
Facilities that were advertised did not exist
We had booked to stay at this hotel for 3 nights as it has a wonderful internet site showing it to have lots of facilities such as swimming pool, sunbathing area, three restaurants, deli, chocolate shop, wine boutique etc. but when we arrived none of them existed as the builders were working there. We checked out after staying there 1 night - the manager kindly arranged a lovely hotel hotel at Somerset West for us but we could have saved a lot of hassle had we just been informed all all this work and given the chance to cancel our booking and go somewhere else. Somerton Hotal was lovely but the area was not one we would have chosen to stay at as we wanted to be in the wine region. They did not even have a residents lounge for us.
Submission date: 2008-02-15 - Date of Stay: February 2008
Submitted by: Noel - From: United Kingdom
Type of Traveller: Relaxation Seeker - Age Group: 31 - 40
Really poor service
I stayed in the Oude Paarl Hotel in early Feb for a wedding, and have to say that I was deeply disappointed. The air conditioning in my room on the first night did not work, and it took me five goes with the front desk before they took it seriously ! The toilet also wasn't working.
What was really bad though was the hotel managers attitude, who seemed to think that this was perfectly acceptable, and never apologised once or offered a discount for this appalling service.
Really truly awful hotel - Avoid !!
