Best Western Cape Suites Hotel, Cape Town, South Africa

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Best Western Cape Suites Hotel, Cape Town

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Rating

3.5/10
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Official Contact Details - Best Western Cape Suites Hotel

  • Address: Cnr De Villiers And Constitution Street - Cape Town - 8002 - South Africa
  • Phone: 021 461 0727
  • Email:
  • URL: http://book.bestwestern.com/
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 123
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"I stayed at CSH in Jan 2008, The 3 bedroom ' luxury' apartment was in fact not luxury at all. We..."

"Picked up car and found hotel relevantly easy. Picture of hotel on the internet very different,..."

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Reviews - Best Western Cape Suites Hotel

2 reviews (Showing 1 - 2)
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Rating:

2/10
Poor service and run down apartments.
Submitted by: Ross in 02/15/08
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Sun Seeker
I stayed at CSH in Jan 2008, The 3 bedroom ' luxury' apartment was in fact not luxury at all. We booked almost a year in advance for 7 PAX, when we got there there was no bedding, cutlery, towels for the 7th person, in fact there wasn't even the correct number of anything there for anyone. Alot of the glasses were chipped and a hazard. House Keeping was sporadic, they would make up one room a day or 2 and leave the third one untouched.The rubbish was never taken out of the kitchen and we had to do it ourselves as well as put in new bin liners. The sleeper couch was broken, the 'complimentary' shuttles to location didn't run often and sometimes not at all. The staff were not friendly at all. The house keeping staff started singing at the top of their voices at around 6 am every morning waking us all up. The swimming pools were possibly the dirties I have seen in all my travels, not once did I see anyone clean the pool the entire week. There was so much sand in the bottom I felt like I was at the beach! The price for a 4 star hotel that has a level of service and old utensils like this is astronomical and a total rip off. I would NOT recommend anyone to stay here.
 
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Rating:

5/10
Slightly Disappointed
Submitted by: Mike in 05/15/06
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
Picked up car and found hotel relevantly easy. Picture of hotel on the internet very different, than reality. Picture must have been taken 20-30 years ago. We were given room at rear of complex, balcony was filthy, broken table, chairs suspect. The view was really horrible, so we would be unable to sit there anyway. Looking at a courtyard, with a family of alcoholics, living in a box. No other rooms were available. Restaurant dirty and dismal, food just about average. Staff very friendly, buffet breakfast, mostly cold, highlite was gentleman preparing omelettes, very tasty, made to order, a real character. Hotel suitable for business traveller, could do with a refurb. Also a good clean, not impressed, and would not return.
 
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