Sofitel Marrakech Hotel
Reviews - Sofitel Marrakech Hotel
Read 583 additional reviews of Sofitel Marrakech Hotel at TripAdvisor.
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Historical Traveller Reviews of Sofitel Marrakech Hotel
Very disappointingfrom chorizogirl
We paid for a standard size room using the hotels own ‘Hot Deal’ website offer (about £75.00 per night), and made our way to our allocated third floor room. Whilst the room and bathroom were both very clean, for a 5* hotel we were still a little disappointed by the comparatively small room dimensions and also the abysmal view from the balcony overlooking a dusty building site. We had asked prior to check in for a room with a better south facing view but the hotels only response was to offer us an expensive upgrade to a deluxe room. As we had travelled during the July/August low season period the hotel was only about 25% full and so we found their refusal to accommodate our request to be unnecessarily unsympathetic. The complete absence of any tea or coffee making facilities in the room was also a shortcoming keenly felt, not least because we resented having to pay the extortionate room service prices (a bottle of water costing 5 dirham in the medina costs 30 dirham in the hotel!). Other irritations included an empty and switched off mini bar and the fact that only CNN was available as an English speaking tv channel.
Housekeeping was also unacceptably poor as, despite having our ‘Clean Room’ sign clearly displayed outside our room hours for hours at a time, we frequently returned to an unmade room. On one occasion, even after having made eye contact and gesturing to one of the cleaning staff in the room next door we still came back to an unmade room. Even in a 3* hotel you would never expect to have to physically call housekeeping every afternoon to ensure your room was cleaned. Buffet breakfast served in the hotels ‘Le Palmier’ restaurant was also a somewhat shambolic affair with staff rushing around, and I would certainly agree with a previous comment about certain members being less than enthusiastic to attend to you. We found the selection of croissants, breads and yoghurts to be adequate but were very disappointed by the limited availability of hot American style breakfast foods. A good tip for a better and cheaper breakfast, as mentioned previously by other reviewers, is to visit ‘Table du Marche’ just across the road.
Upon check out we were presented with a bill for an additional 400 dirhams for ‘lodging tax’, something which was never mentioned on the hotel website and which I initially refused to pay. After much heated discussion however with an again very unhelpful and surly member of staff, and with our flight leaving shortly, we eventually agreed to make the payment just so we could leave the hotel.
Although the communal and pool areas of the Sofitel Marrakech are undeniably spacious and luxurious, the general level of service we encountered at this hotel was unacceptable for a supposedly 5* establishment. Whilst I do acknowledge the overwhelmingly positive commentary bestowed upon this hotel in previous reviews, I simply cannot recommend anyone stay here after my own poor experience.
Good class international resort hotelfrom NICK
A good place to startfrom BCA
Most Beautiful Hotel We Have Stayed In!from A TripAdvisor Member
Tranquility away from the bustlefrom GAll
I would say service at the hotel was excellent. Staff at reception could not have been more helpful - the concierge in particular was very knowledgeable in helping us with restaurant recommendations. Other service highlights included the mint tea on arrival and early evening "chocolate service". Rooms were good, rather than excellent. Plumbing and amenities a little basic. The room was very clean, however, and well-kept.
The gardens and eating/drinking areas are very beautiful. We were blessed with four days of sun which heightened the effect of the colours and smells of the flowers and herb garden. Our only gripe with the hotel was with the speed of service in the bar and breakfast areas - very slow, and also the cost: 30 dirham for a bottle of water that costs 5D in the medina!
Our main highlight was the use of the spa and the hotel hamman. We made use of this several times during our stay. Whilst there are cheaper possibilites in the medina, we appreciated the convenience of being able to go straight from a relaxing experience to prepare ourselves quickly for one of the city's many great restaurants.
Would definitley visit this place again. Overall, we felt very satisfied with this choice of hotel. It is very close to the medina, a 5 minute walk, but is outside the walls. After the hustle and bustle of the souk we were glad to be staying in a place of tranquility.
Good, but could be betterfrom Random_person
While the service is generally OK, it is just nowhere near the attentiveness of a genuine 5 star, such as the Mandarin Oriental, Singapore. The staff could also do with not being quite so miserable and surly.
Other than that, generally nice: well appointed rooms, nice bar (but no need for the cheesy bands please), a good sized pool, and a great location.
Great Hotelfrom lyd
Quite a culture shock for those who have not travelled to Arab surroundings before and don't be fooled by the entrepreneurial powers of the locals who will advise you that they are giving you the best price - offer at least half of what they are suggesting- if not less. Never tried the main restaurant in the hotel but snacks in the Lawrence bar are reasonable and you can help yourselves to nuts and free hors d'oevres regardless. Otherwise for a cheap drink/ snack/ evening meal- try the cafe just across the road from the hotel -excellent
A meal at the 'Yacout' restaurant is a must and a true Moroccan experience not to be missed - book immediately on arrival at the concierge so as not to be disappointed.
Nice hotel but service poorfrom akssms
Sofitel is great hotel for chilling out after a day in the bustling city.from kate williams
Everywhere immaculate and staff very friendly and helpful. The large outdoor pool and gardens were beautiful, and relaxing to come back to after the bustle of the souks.
The breakfast was good, and had a wide choice of food. It was lovely to sit out and eat breakfast on the terrace overlooking the gardens.
A note about changing dirham back to sterling - the hotel wouldn't, and at the airport they would only give Euros.
Top Local Tips for Marrakech
Nawarma Really really gorgeous restuarant - looks ominous from outside as down really dirty alley but inside is amazing. Food is nice. Try the Moroccan salads for starter. Really tasty. Mixture of Thai and Morrocan foods.
touring morocco We spent a week touring Morocco: Rabat, Fes, El Jadida, concluding with three nights in Marrakech. That was too long: having seen the much more intact old city of Fes we wish we'd allocated just a couple of nights to Marrakech and spent more time in the Atlas mountains.
Toilets Take hand wash and toilet roll as a lot of the cafes have no washbasin in toilets
Other names for Sofitel Marrakech Hotel
- sofitel marrakech lounge hotel
- sofitel marrakech
- marrakech sofitel
- Address: Rue Harroun Errachid - Marrakech - 40000 - Morocco
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