Sofitel Marrakech Hotel

, Marrakech, Morocco
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Sofitel Marrakech Hotel

Rue Harroun Errachid - Marrakech - 40000 - Morocco Hotel Website | 44-425600
583 Traveller

Reviews - Sofitel Marrakech Hotel

Historical Traveller Reviews of Sofitel Marrakech Hotel

Very disappointing

from chorizogirl
My husband and I have just returned from a weeks holiday at the Sofitel Marrakech. As befitting a large 4/5* hotel the exterior of the hotel was as grandiose and luxurious as the plush website pictures depict, with an attractive fountain and outside seating area decorated in the rich paprika like brown and reds so typical of morocco. Once inside the hotel we were equally impressed by the large inside lobby area with its marble like floors and prompt and friendly service from the Moroccan reception staff. Check in was completed whilst sitting on one of the many lobby sofas which certainly made a welcome change from the usual procedure of queuing and standing.

We paid for a standard size room using the hotels own ‘Hot Deal’ website offer (about £75.00 per night), and made our way to our allocated third floor room. Whilst the room and bathroom were both very clean, for a 5* hotel we were still a little disappointed by the comparatively small room dimensions and also the abysmal view from the balcony overlooking a dusty building site. We had asked prior to check in for a room with a better south facing view but the hotels only response was to offer us an expensive upgrade to a deluxe room. As we had travelled during the July/August low season period the hotel was only about 25% full and so we found their refusal to accommodate our request to be unnecessarily unsympathetic. The complete absence of any tea or coffee making facilities in the room was also a shortcoming keenly felt, not least because we resented having to pay the extortionate room service prices (a bottle of water costing 5 dirham in the medina costs 30 dirham in the hotel!). Other irritations included an empty and switched off mini bar and the fact that only CNN was available as an English speaking tv channel.

Housekeeping was also unacceptably poor as, despite having our ‘Clean Room’ sign clearly displayed outside our room hours for hours at a time, we frequently returned to an unmade room. On one occasion, even after having made eye contact and gesturing to one of the cleaning staff in the room next door we still came back to an unmade room. Even in a 3* hotel you would never expect to have to physically call housekeeping every afternoon to ensure your room was cleaned. Buffet breakfast served in the hotels ‘Le Palmier’ restaurant was also a somewhat shambolic affair with staff rushing around, and I would certainly agree with a previous comment about certain members being less than enthusiastic to attend to you. We found the selection of croissants, breads and yoghurts to be adequate but were very disappointed by the limited availability of hot American style breakfast foods. A good tip for a better and cheaper breakfast, as mentioned previously by other reviewers, is to visit ‘Table du Marche’ just across the road.

Upon check out we were presented with a bill for an additional 400 dirhams for ‘lodging tax’, something which was never mentioned on the hotel website and which I initially refused to pay. After much heated discussion however with an again very unhelpful and surly member of staff, and with our flight leaving shortly, we eventually agreed to make the payment just so we could leave the hotel.

Although the communal and pool areas of the Sofitel Marrakech are undeniably spacious and luxurious, the general level of service we encountered at this hotel was unacceptable for a supposedly 5* establishment. Whilst I do acknowledge the overwhelmingly positive commentary bestowed upon this hotel in previous reviews, I simply cannot recommend anyone stay here after my own poor experience.

Good class international resort hotel

from NICK
We flew in with Easyjet ( 60 quid return - top class) but the hotel did not get off to a good start as the car we booked with reception never turned up at the airport , not a big problem as there were plenty of taxis (cheaper then the hotel car) but still not acceptable . Check in is performed seated in the lounge with mint tea and biscuits , very nice . We were upgraded as i had joined the Sofitel 'priveledge' club(free) before we arrived , we were allocated a beautiful room with a view of the pool although it was a very long trek from reception (with hindsite i would have asked for a room closer) . I had not realised how Marrakech is dominated by the french language and how little English is spoken however the conciege (Bernie WInters/Alfred Molina lookalike) spoke English with a Birmingham accent and he arranged a couple of good tours , Mr Bine who normally operates out of the Mamounua (closed for 8 mths) was very good . We opted for breakfast at the 'table du marche' cafe 50 yards to the right of the hotel which was a fraction of the cost of the hotel breakast . I can't comment on the food as we always ate out but we heard it was very expensive and not that great , certainly lunch time snacks apppeared very limited . The pool was great and there was an ok drinks service (not cheap) . Stupidly we had not appreciated that July/ August were low season in Marrakech due to the heat and i would estimate that the hotel was less the 20 percent occupied , as a result if you are prepared to book late (1 month before ) the hotel prices reduce . Overall a top class resort with great rooms and pool

A good place to start

from BCA
My family just returned from a two week holiday in Morocco. We started in Marrakech at the Sofitel. It was a good hotel to transition from the US to Morocco. We had two teens with us and it was great to have the big pool available for the afternoons. The location was perfect as we could (and did several times) walk to the Medina, even at night! The rooms were lovely. We later stayed in a Riad and I loved that experience. I wouldn't want to miss out on staying in a Riad but since our trip was long and we were in Marrakech twice, we were able to do both. The Sofitel is big and somewhat impersonal but we had no complaints. We never ate in any of the restaurants. We only had breakfast nearby in the cafe across the street each morning which was perfect for us.

Most Beautiful Hotel We Have Stayed In!

from A TripAdvisor Member
We had the most beautiful honeymoon at the Sofitel Marrakech. We stayed there for 4 nights and were treated like royalty. We were upgraded to a suite which had a great sized bathroom and king size bed. The breakfast is magnificent and the service is 5 star. I would recommend this hotel to anyone. Thankyou Sofitel for making our honeymoon even more special. It was worth it!

Tranquility away from the bustle

from GAll
My wife and I stayed at the hotel during Easter 2006. Our experience overall was very positive and we would highly recommend it to any travellers who, like ourselves, enjoy a little indulgence on their holiday.
I would say service at the hotel was excellent. Staff at reception could not have been more helpful - the concierge in particular was very knowledgeable in helping us with restaurant recommendations. Other service highlights included the mint tea on arrival and early evening "chocolate service". Rooms were good, rather than excellent. Plumbing and amenities a little basic. The room was very clean, however, and well-kept.
The gardens and eating/drinking areas are very beautiful. We were blessed with four days of sun which heightened the effect of the colours and smells of the flowers and herb garden. Our only gripe with the hotel was with the speed of service in the bar and breakfast areas - very slow, and also the cost: 30 dirham for a bottle of water that costs 5D in the medina!
Our main highlight was the use of the spa and the hotel hamman. We made use of this several times during our stay. Whilst there are cheaper possibilites in the medina, we appreciated the convenience of being able to go straight from a relaxing experience to prepare ourselves quickly for one of the city's many great restaurants.
Would definitley visit this place again. Overall, we felt very satisfied with this choice of hotel. It is very close to the medina, a 5 minute walk, but is outside the walls. After the hustle and bustle of the souk we were glad to be staying in a place of tranquility.

Good, but could be better

from Random_person
Very good hotel, but some way short of a 5 star establishment.

While the service is generally OK, it is just nowhere near the attentiveness of a genuine 5 star, such as the Mandarin Oriental, Singapore. The staff could also do with not being quite so miserable and surly.

Other than that, generally nice: well appointed rooms, nice bar (but no need for the cheesy bands please), a good sized pool, and a great location.

Great Hotel

from lyd
Just returned from a 5 day stay which was based on your reviews. Lived up to our expectations - upgraded to a suite which was HUGE. Immaculate with towels replenished twice a day and excellent service- apart from the breakfast staff who for the mostpart idled around- however the selection of choice for breakfast was excellent and worthy of its 5 star status.
Quite a culture shock for those who have not travelled to Arab surroundings before and don't be fooled by the entrepreneurial powers of the locals who will advise you that they are giving you the best price - offer at least half of what they are suggesting- if not less. Never tried the main restaurant in the hotel but snacks in the Lawrence bar are reasonable and you can help yourselves to nuts and free hors d'oevres regardless. Otherwise for a cheap drink/ snack/ evening meal- try the cafe just across the road from the hotel -excellent
A meal at the 'Yacout' restaurant is a must and a true Moroccan experience not to be missed - book immediately on arrival at the concierge so as not to be disappointed.

Nice hotel but service poor

from akssms
We have just returned from a 3 day break at this hotel. Having booked a standard room we were given a room with a balcony overlooking a building site so beware. When requesting a change the staff were very unhelpful and asked us to pay extra for an upgrade and then showed us a twin room as an alternative which was unacceptable. Wasted 2 hours sorting problem out. Service at breakfast is poor with the waiters keen to avoid you rather then attend to you. Otherwise, nice hotel.

Sofitel is great hotel for chilling out after a day in the bustling city.

from kate williams
Stayed in the Sofitel for three nights after spending two nights more central in Riyad el Cadi. It is great to have the contrast of the city and it's outskirts as we did the tourist attractions and cultural visists in our first three days and then chilled out by the pool at the Sofitel for two days. Sofitel is max only 20 mins walk to the main square but you still feel like you've left the city noise and grime behind you. the The first night was a basic room but we paid to upgrade to a luxury room for EUR40 per night for the remaining two nights which was most definitely worth it. St Lawrences bar was a pleasant experience but tended to eat out of the hotel every night (Le Tobsil being the best restaurant). Would most certainly recommend the Sofitel not the best hotel I have ever stayed out but was perfect for our holiday.

Excellent

from CCombe
Just returned from a 4 night break at the Sofitel and can confirm the other good opinions already posted.

Everywhere immaculate and staff very friendly and helpful. The large outdoor pool and gardens were beautiful, and relaxing to come back to after the bustle of the souks.

The breakfast was good, and had a wide choice of food. It was lovely to sit out and eat breakfast on the terrace overlooking the gardens.

A note about changing dirham back to sterling - the hotel wouldn't, and at the airport they would only give Euros.

Top Local Tips for Marrakech

Nawarma Really really gorgeous restuarant - looks ominous from outside as down really dirty alley but inside is amazing. Food is nice. Try the Moroccan salads for starter. Really tasty. Mixture of Thai and Morrocan foods.

touring morocco We spent a week touring Morocco: Rabat, Fes, El Jadida, concluding with three nights in Marrakech. That was too long: having seen the much more intact old city of Fes we wish we'd allocated just a couple of nights to Marrakech and spent more time in the Atlas mountains.

Toilets Take hand wash and toilet roll as a lot of the cafes have no washbasin in toilets

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Other names for Sofitel Marrakech Hotel

  • sofitel marrakech lounge hotel
  • sofitel marrakech
  • marrakech sofitel
  • Address: Rue Harroun Errachid - Marrakech - 40000 - Morocco
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