Sheraton Marrakech Hotel

, Marrakech, Morocco
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Sheraton Marrakech Hotel

Av Menara - Marrakech - 40000 - Morocco 44-448998
383 Traveller

Reviews - Sheraton Marrakech Hotel

Beautiful hotel
Submitted by: Isabelle in 01/09/08
  • Age Group:
  • From: Belgium
  • Traveller type: Family Traveller
Great price - beautiful place - close to medina, by foot - wonderful food. I traveled alone with my 15-year old daughter to visit Marrakech. We ate every night in hotel and taste something different. We spent half time visiting half time lounging at the nice pool. The staff got to know us very quickly and made us feel at home.
Great pool, great staff, good food
Submitted by: A Travel Library User in 06/03/07
  • Age Group: 60 +
  • From: Ireland
  • Traveller type: Special Interest/Event
This place was a fantastic experience. Porters dress in traditional costume and it is very luxurious. The food was very good and plenty of it. It is about a quarter of an hours walk from the old Medina and the Koutoubia Mosque on the Ave Menara. A very romantic setting. I was attending an international conference in the hotel so I did not have a lot of time to enjoy all that was on offer but when I can afford it I will be back for a longer stay. The staff were exceptionally helpful without being intrusive and I would certainly recommend this place to anyone who is fussy and hard to please. My stay happened to co-incide with my birthday and when I arrived down for breakfast on 12th November I was greeted by a chorus of Happy Birthday sung by staff and guests. I don't know how they were aware of this but it is the only time I have had a birthday party in a hotel.

Historical Traveller Reviews of Sheraton Marrakech Hotel

Definitely give it a miss

from missrharris
We stayed in this hotel on our last night in Marrakech as we'd got it on special offer and our other hotel wasn't available. I was looking forward to visiting as from the road it looks great, with a large gateway through to the hotel. When you get inside however, everything goes downhill.
The exterior looks like a cheap American Motel and inside, the decor past the initial reception is a throw back to the 70's (and not in a good way) - lime green carpets and cream and pink walls.
The toilet in our room was broken, as were our lights and the view from our balcony was of a parallel wall of balconies. We'd also booked a double room and were put in a twin (after checking we would have a double initially at reception).
The only saving grace is the pool, although it's far smaller than in the pictures
I'd seen bad reviews on this site before I booked and thought I'd give this place the benefit of the doubt, but I really would advise anyone to give it a miss and go for the Atlas Medina and Spa down the road - It was the hotel we were staying in before and it was far more comfortable, beautiful and cheaper!
I was shocked that this place still has a 5 star rating, I was so disappointed with it - a 2 or 3 star would be much closer to the mark.

OK, but NOT 5 Star

from CairoD
I stayed an the Royal Mirage Hotel Marrakech in May 06 and it is not a 5 Star as it claims. I would rate it as a nice tourist class hotel with 3-3.5 stars. The service is not very good at all. In fact, the service in the tourist section is much better than the Business section which seemed to be clueless as to whether the rooms had internet. I was told they did not, but indeed they did. Great public areas but rooms average, touristy. Room housekeeping and rooms service both average. Fantastic pool, great lively pub in the evenings. I paid about $135 a night for a single, so you get about what you pay for.

5 star - must be joking!!

from A TripAdvisor Member
We always book a 5 star hotel, having stayed at the Royal Mirage in Dubai, which was superb, we decided to book same in Marrakech,as they are part of the same group! W e were so disappointed, upon arrival we found the reception staff rude, uncaring and unable to speak but the basic of English! The first morning we went down to b'fast and sat at a table waiting for a waiter to come to us, no one came or looked our way! i went over and asked about the tea/coffee arrangements, grab a cup and fill upfrom the large urn, the tea bag is along side of it, was the reply!! i queued up and filled my cup with warm water added the tea bag and returned to my table quite shocked by the low standard, this was the norn each morning for our 2 week stay!! The rooms were a little better, but each day items were missing from the bathroom, ie toilet rolls,bath towels etc, we reported it and in time the items were brought, but still the items were missing on the following days! The large pool was never seen to be cleaned during our 2 week stay, and the sides of the pool beneath the water line was greasy with sun lotion etc from previous bathers! I honestly believe this hotel to be at the most a 4 star rating, and the food to be that of a 3 star hotel!
All in all our holiday in Marrakech was ruined by our choice of hotel, and i will be writing to the travel company who graded this hotel 5 star!!, they must be joking!!

just what we wanted

from A TripAdvisor Member
I stayed at the Royal Mirage with my husband and youngest son (12) for 4 nights before Easter. Having read some of the reviews on my return I was amused to find that some people could have been talking of a different hotel! We booked with expedia and got a nice big room with 2 double beds and pool view with loungers. The staff were fine, it was clean and the pool was lovely. We arrived very early in the day - the room was ready and we were accommodated till late afternoon with no fuss or extra expense.
In Marrakesh, you either choose a bijou little riad in the centre of the hustle and bustle, usually with no pool, or somewhere like this. The Royal Mirage was a 10 min walk from djamma el fna (or a 20 dirham = 1.40)and we could escape the dirt and pollution of the city and have a swim in the late afternoons/evenings (it was 30C). Particularly with children, it offers space and freedom. Breakfasts were copious and we did not eat any other meals, preferring to eat more authentically and more cheaply in the myriad of restaurants in the town.
Yes, it's a big, modern, chain of a hotel catering for package tours, but then that's obvious before you book it!

Not that bad

from tilz1
Stayed here for 3 nights, and its not that bad at all. The pool is big and has a lot of chairs surrounding it to relax on. My room had 2 double beds (a lot seem to) and was very clean. It had a seperate toilet and bathroom which were also very clean. There is some building going on behind the hotel but it didnt disturb me and my room faced it. The bar is very lively at night and shuts at 0100 so its not too obtrusive. The breakfast was very nice and you can walk into the main square in about 15 mins. I would go back but wouldn't spend a lot of money there if I could get a room for £85 or less I would give it a go.

Wonderful Stay !

from kranjan
After staying in a horrible uncouth Riad in Medina for 5 nights, our last night at the Royal Mirage was a paradise! The rooms are relatively clean, although the can do a better job of cleaning their rugs! We had a slight problem with the drain in the shower upon entering, but they were able to get it fixed within 30 minutes. Bathrooms & toilets are clean and the water pressure in the shower is FABULOUS. Food at the hotel is mediocre at best so I would go elsewhere for food. The pool area was excellent with a great wet bar and ice cream shop right by the pool. We loved our stay at the Royal Mirage and would probably go back to stay there if we returned to Marrakesh.

Stay away from this hotel - never seen a worse 5 star hotel !

from hendric
This hotel is the worse 5 star hotel i have ever stayed in. It is run down, badly maintained, unfriendly staff,big but nasty rooms,unhelpfull reception etc. In addition our group was put in rooms facing the back end of the hotel with only a view to the noisy building site behind. Not even any chairs on the balcony. On complaining we were told that rooms with pool view cost extra but this was nowere mentioned in any travel brochure. Most of the room lights did not function and they did not manage to repair in 4 days. The safe could not be locked and they did not manage to change the battery. The food is just acceptable but you get molested nonstop by the restaurant staff with bits of paperwork to sign from the minute you arrive.The carpets are unhygenic and run down, the tiles around the pool area are broken in many places......I have been to Marrakesh several times before in various hotels but this one Imust warn everybody of. There are 2 points that may be of interest. The lounge is decorated in beautifull marrocan style and for singles, the hotel bar is packed with good looking prostitutes. So you donthave to leave the hotel ! Not much good to say in favour of a 5 star hotel !

We had nothing to moan about!

from A TripAdvisor Member
After booking the holiday (one week over new year) with a travel agent, we read the reviews here and were worried! There was no need to be. We had two connecting rooms in the Al Kasr wing of the hotel for ourselves and our three daughters aged 16 ,14 and 5. Both rooms were big and roomy with 2 double beds a table and two chairs and the usual wardrobes/cupboards. The bathroom was modern and the loo and bidet were in a separate room which was handy.All were spotless, towels were replaced every day as were the sheets (at least they looked as if they were) and the housekeeping was fastidious.There seemed to be a housekeeper for each floor overseeing everything and mucking in when needed.We had tiled floors with rugs that were also spotless.
The hotel has 2 lobbies both with decorated ceilings and enormous chandeliers (which had coloured bulbs in when we arrived for the New Year festivities but magically changed back to white over night on the 2nd!)Both were very clean and were kept that way by floor staff with brushes and hoovers throughout the day.Food was varied in choice at both the main buffet and in the restaurants and of a very high standard. We had no problems with teaspoons!
We did not have to wait for anything, baggage porters were immediate and room service was extreemly quick and of very good standard. We received 4 different meals within 15 minutes of ordering!
We found all the staff very polite, helpful and happy to pass the time of day in either our limited French or their slightly better English!
The pool area was clean with plenty of sunbeds and towels but not many people used the pool as it was not heated in winter and so rather cold.My youngest happily pottered around the edge of the childrens pool though.
The door men were happy to get us taxis and we usually paid between 30 to 40 dirham for a grand taxi into town which is between 2 and 3 pounds and we thought that was very reasonble by UK standards.
There is a building site at the back of the hotel which looks as if it will be active for a while.We overlooked it and the noise did wake me at around 7.50 each morning but didnt bother the rest of the family.
If we went back I would definately ask for a pool view, partly because the balcony would be in the sun all day and also would not be affected by any building noise.
We found the hotel an oasis of calm after the noise and dirt of the centre of Marakesh.

Royal Mirage Marrakech - Disappointing, Over-rated

from A TripAdvisor Member
Having travelled extensively and looking forward to my first visit to Marrakech, I was terribly disappointed by The Royal Mirage (previously Sheraton. The accommodation was apalling, the carpet was so dirty and stained that I didn't take off my shoes in the fear of getting bitten by fleas. The sheets looked and smelt dirty.Staff expected to be tipped and when you didn't, they were very obvious in showing their displeasure. The Bell hop slammed my room door when I failed to tip him for delivering my one bag that took close to an hour to get to my room. Service was generally slow, from the front desk through to the service staff in the restaurants. I found staff to be quite aggressive and unhelpful. Why don't they put tea spoons with the cups for breakfast? Every morning was the same, there was never any teaspoons,quite bizzarre. The property looks tired and in need of a over-haul and definitely should not be rated as highly as it currently is. I would rate the property as 2 stars and that's being quite generous.

Not that bad - better than some of the reviews below!

from Strabanejohn
Just got back last night after 5 nights at the Royal Mirage. We booked the trip before finding this site and to be honest, after reading the reviews below, I was worried.

However it's not that bad!

This is NOT a 5* hotel as we in the 'west' know it, however it is pleasant, large rooms - but firmly in the 'tour group/conference' category.

It's on the way into town from the airport - maybe a 10 minute drive maximum, but you'll be lucky to get a 'Petit Taxi' fare of less than 50 dirhams.

There are no frills available - yes there is a safe in your room, but you have to pay 25 dirhams a day to get a card to operate it. If you want a minibar you must pay 1,000 dirhams deposit (but if you don't, you do get an empty fridge in the room). No robes, the towels are on the small side (but adequate), you do get soap & little bottles of shampoo etc. hairdrier. TV in the room with (for english speakers) BBC World/CNN and an english movie channel. Otherwise a number of French/Italian and Arabic channels.

The beds were comfortable and seemed to be changed daily.

The breakfast was basic, but satisfactory - orange juice, 3 cereals, choice of breads, scrambled eggs, boiled eggs, bacon, sausages, grilled tomatoes, Moroccan soup, jams etc. - plus an omlette chef who would knock you up a choice of omlettes while you wait! The place was full for a few days when we were there (medical conference) and there were no big queues/waiting for food.

There is a bar, which was very welcome after a dry, dusty day out exploring Marrakech - most beers 50 dirham a bottle and up.

Yes, there still is a building site next door, but the piling/digging work seems to be complete - no noticable noise whilst we were there.

The pool area is OK - too cold to swim in November!

Although there are a couple of excursion desks (who will organise day or night trips for you) there are no information/leaflets for the independant tourist.

One honest taxi driver (sadly these seem few and far between) put the meter on - from town to the hotel was 7 dirham!! Use that as a target, but they will charge you whatever you will pay!

Go out the main entrance of the hotel and turn right - 20 min walk to the Menara gardens (not that special). Turn left and follow the main road towards the fountain/mosque tower - a pleasant (except for the fumes) 30 min walk gets you into town (take care crossing the roads!!). The footpath is now in good shape.

Turn left and more or less immediately turn left again into Avenue Mohammed VI - along this road there are a number of nice resturants within a 10 minute walk with food/drinks at at least half the price of the Royal Mirage.

Top Local Tips for Marrakech

The leather tannin factory ! If your guide or taxi driver says he will show you where they make leather DON'T GO! unless you have no sense of smell. You will feel physically sick from the stench. they push bunches of mint into your hand to stick up your nose and believe me you need it !

take your own mini first aid kit .... Cold capsules &/or paracetamol, tummy tablets, throat sweets, sticky plasters for those blisters on yout toes, antiseptic wipes, lip-salve, and mossi-repelant (though we never saw any) AND loads of mini bags of sweets (haribo) for the kids in the Atlas villages (they avise dont give them money but no-one tells you till you're there you should give them sweets)

catastrophique hotel catastrophique hotel pour etre claire c'est loin d'etre classer apart la décoration . on es arrivé ils ont annulé notre reservation souspretexe quil ont un surbooking de 80 chambres . c'est drole !!!! acceuil decevante nul , plein plein de pute dommage pour le maroc . nous etions pas les seules qui non pas eu de chambres une vingtaine de personnes de etape nouvel et excel tour et autres .zerooooooooooo avec grand chapeau


Other names for Sheraton Marrakech Hotel

  • royal mirage marrakech
  • royal mirage hotel marrakech
  • marrakech royal mirage
  • Address: Av Menara - Marrakech - 40000 - Morocco
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"Beautiful hotel" - Isabelle

"Great pool, great staff, good food" - A Travel Library User

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