Hotel Kenzi Farah
, Marrakech, Morocco
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Hotel Kenzi Farah
, Marrakech
Ave President Kennedy
- Marrakech - 40 000 - Morocco
Hotel Website |
44-447400
224
Traveller
Reviews - Hotel Kenzi Farah
Mixed bag
Submitted by: David in 01/11/06 - Age Group: 51 - 60
- From: United Kingdom
- Traveller type: Mature Couple
Be warned, this hotel takes some big conference bookings and if one of these is happening when you are there they will be even less interested in you than usual. Some aspects of this hotel were excellent, the room was spotlessly clean and very well serviced every day. It's all downhill from there though. The word "service" is unknown to most of the staff. The exception to this was room service which produced some pleasant meals and smiled occaisionally. Reception staff were the worst I have ever encountered. Despite what the brochure says the hotel is a good step from the medina along boring roads. If you are visiting Marrakech I can recommend Marakech Transport & Travel (they have a website) for day trips etc. Much cheaper than booking through a tour rep 7 they provide excellent service
Fawlty Towers....
Submitted by: JK in 17/05/06 - Age Group: 26 - 30
- From: United Kingdom
- Traveller type: Young & Single
We stayed at this hotel last week, and while a lovely hotel, there was an element of Fawlty Towers about! It took a ridiculously long time to check in and at no stage were the facilities of the hotel or our board basis confirmed to us. We struggled with our air conditioning and even reported it to reception, who promised to send someone up but no one appeared soo we finally went to bed - only to be told when we asked again the next morning that we needed to open our window as the air- conditioning doesn't work during the winter season!!
Breakfast was another happy(!) scrum where once you managed to fill your plate, the next initiative test was finding a table - if you missed the first sitting at breakfast, then you would find a variety of tables in various states of disarray. On a good day, a waiter came over, brushed the crumbs off the table onto the chairs and then waved at us to sit down, at which stage cutlery appeared for one of us, and I was the lucky recipient of first a saucer, then 10 mins later a cup but no spoon! When I asked for tea, a pot was taken off the elderly couple at the table next to us and milk was no where to be found!
While the waiting staff were lovely and friendly, reception seemed to have an air of general apathy and disenchantment, or certainly with those non french speaking visitors. We booked a day trip and at the time reception insisted we pay the deposit immediately to reserve our places as there were 10 other people from the hotel going.... only to be told at 10pm the night before the trip they had to cancel it as we were the only 2 people on it! To add insult to injury the lady on reception did tell me in a v aggrieved tone she had been trying to reach me all day - how inconsiderate of me to have been out and about on my holiday!The only time we saw a little wave of efficiency was on our last day, when perhaps all the staff were hoping for a tip!
The grounds are pretty and very peaceful- so if you don't plan to spend much time in the hotel (apart from by the poolside) then stay, however be warned the service is appalling and food not much better! The pool is pristine, but that may be because the water is the temperature of an iceberg - not kidding, standing in the water my legs went numb!
Breakfast was another happy(!) scrum where once you managed to fill your plate, the next initiative test was finding a table - if you missed the first sitting at breakfast, then you would find a variety of tables in various states of disarray. On a good day, a waiter came over, brushed the crumbs off the table onto the chairs and then waved at us to sit down, at which stage cutlery appeared for one of us, and I was the lucky recipient of first a saucer, then 10 mins later a cup but no spoon! When I asked for tea, a pot was taken off the elderly couple at the table next to us and milk was no where to be found!
While the waiting staff were lovely and friendly, reception seemed to have an air of general apathy and disenchantment, or certainly with those non french speaking visitors. We booked a day trip and at the time reception insisted we pay the deposit immediately to reserve our places as there were 10 other people from the hotel going.... only to be told at 10pm the night before the trip they had to cancel it as we were the only 2 people on it! To add insult to injury the lady on reception did tell me in a v aggrieved tone she had been trying to reach me all day - how inconsiderate of me to have been out and about on my holiday!The only time we saw a little wave of efficiency was on our last day, when perhaps all the staff were hoping for a tip!
The grounds are pretty and very peaceful- so if you don't plan to spend much time in the hotel (apart from by the poolside) then stay, however be warned the service is appalling and food not much better! The pool is pristine, but that may be because the water is the temperature of an iceberg - not kidding, standing in the water my legs went numb!
Read 222 additional reviews of Hotel Kenzi Farah at TripAdvisor.
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Historical Traveller Reviews of Hotel Kenzi Farah
A brilliant hotel to base yourself!
from A TripAdvisor Member
I have recently returned home with my partner from what was a brilliant holiday in Marrakesh. I read some reviews prior to going on holiday and was dreading what we would find. But the hotel was great and the staff were friendly and helpful: most of them do speak a little english but do not rely on this. You are visiting a 3rd world country and it seems only respectful to at least make some attempt communicating in their preferred language- which is French or Arabic. We are not fluent in the least but got by with the help of a phrase book.
The Hotel entrance is lovely and welcoming and the reception and porter staff are very helpful. Our room did not have a balcony and being Scots who are not use to the temperature's we asked if we could move our room to one that had a balcony. They had no problem with this and our wish was granted.
Breakfast tables are clean and it is self service. There are lovely french pastries, fruit, cheeses, bread, yoghurts, fresh orange juice, hot chocolate, tea & coffee and a cooked breakfast is available, although the sausages are a little strange looking!
The rooms are cleaned daily to a high standard. The pool is no colder than any other outdoor pool when you first step in it. Once your body gets use to it, it really is a lovely pool and there is loads of room. The garden grounds are so well looked after and are beautiful.
If you choose this hotel as a base for your holiday you will not be disappointed. It is in walking distance to the Medina and Square. Enjoy it!
The Hotel entrance is lovely and welcoming and the reception and porter staff are very helpful. Our room did not have a balcony and being Scots who are not use to the temperature's we asked if we could move our room to one that had a balcony. They had no problem with this and our wish was granted.
Breakfast tables are clean and it is self service. There are lovely french pastries, fruit, cheeses, bread, yoghurts, fresh orange juice, hot chocolate, tea & coffee and a cooked breakfast is available, although the sausages are a little strange looking!
The rooms are cleaned daily to a high standard. The pool is no colder than any other outdoor pool when you first step in it. Once your body gets use to it, it really is a lovely pool and there is loads of room. The garden grounds are so well looked after and are beautiful.
If you choose this hotel as a base for your holiday you will not be disappointed. It is in walking distance to the Medina and Square. Enjoy it!
s give it a boost!
from A TripAdvisor Member
After reading some of the recent reviews I was dreading what we might find. In practice it turned out to be a perfectly acceptable, indeed good, hotel, well run, good facilities, above average food, etc. The only minor problem was not very efficient air conditioning in our bedroom, but otherwise we would not have expected better service at this sort of price range. It is not in the luxury class but is worthy of its four stars. Perhaps in the winter it is quiet and the pool not very inviting but in late March it proved a good place to stay. It may be better to have a smattering of French to make one's wishes known, but that applies to the whole of Morocco. And the taxis waiting outside the hotel were cheaper than the Arriva buses here in Leicester!
No airconditioning!!!
from huttster
This hotel is a very mixed bag! Overall I would say that it is in a good location, has pleasant gardens and a nice pool area.
On the downside: for reasons unknown, there is currently no airconditioning in the majority of rooms, which can make it unbearable at times, especially when the temperatures are well into the 30s even in Spring.
Also, whilst the waiters, porters and cleaners are all very friendly and helpful, the staff on the front desk are very unenthusiatic and at times rude.
Breakfast is dull and with very little organisation - you just pitch up and sit where there's space - the tables are often left uncleared from the previous guests and don't expect any help when it comes to te/ coffee/ milk.
For the price you pay, you can probably get a much better hotel in the surrounding area or in the medina.
On the downside: for reasons unknown, there is currently no airconditioning in the majority of rooms, which can make it unbearable at times, especially when the temperatures are well into the 30s even in Spring.
Also, whilst the waiters, porters and cleaners are all very friendly and helpful, the staff on the front desk are very unenthusiatic and at times rude.
Breakfast is dull and with very little organisation - you just pitch up and sit where there's space - the tables are often left uncleared from the previous guests and don't expect any help when it comes to te/ coffee/ milk.
For the price you pay, you can probably get a much better hotel in the surrounding area or in the medina.
Fawlty Towers
from A TripAdvisor Member
We stayed at this hotel last week, and while a lovely hotel, there was an element of Fawlty Towers about! It took a ridiculously long time to check in and at no stage were the facilities of the hotel or our board basis confirmed to us. We struggled with our air conditioning and even reported it to reception, who promised to send someone up but no one appeared soo we finally went to bed - only to be told when we asked again the next morning that we needed to open our window as the air- conditioning doesn't work during the winter season!!
Breakfast was another happy(!) scrum where once you managed to fill your plate, the next initiative test was finding a table - if you missed the first sitting at breakfast, then you would find a variety of tables in various states of disarray. On a good day, a waiter came over, brushed the crumbs off the table onto the chairs and then waved at us to sit down, at which stage cutlery appeared for one of us, and I was the lucky recipient of first a saucer, then 10 mins later a cup but no spoon! When I asked for tea, a pot was taken off the elderly couple at the table next to us and milk was no where to be found!
While the waiting staff were lovely and friendly, reception seemed to have an air of general apathy and disenchantment, or certainly with those non french speaking visitors. We booked a day trip and at the time reception insisted we pay the deposit immediately to reserve our places as there were 10 other people from the hotel going.... only to be told at 10pm the night before the trip they had to cancel it as we were the only 2 people on it! To add insult to injury the lady on reception did tell me in a v aggrieved tone she had been trying to reach me all day - how inconsiderate of me to have been out and about on my holiday!The only time we saw a little wave of efficiency was on our last day, when perhaps all the staff were hoping for a tip!
The grounds are pretty and very peaceful- so if you don't plan to spend much time in the hotel (apart from by the poolside) then stay, however be warned the service is appalling and food not much better! The pool is pristine, but that may be because the water is the temperature of an iceberg - not kidding, standing in the water my legs went numb!
Breakfast was another happy(!) scrum where once you managed to fill your plate, the next initiative test was finding a table - if you missed the first sitting at breakfast, then you would find a variety of tables in various states of disarray. On a good day, a waiter came over, brushed the crumbs off the table onto the chairs and then waved at us to sit down, at which stage cutlery appeared for one of us, and I was the lucky recipient of first a saucer, then 10 mins later a cup but no spoon! When I asked for tea, a pot was taken off the elderly couple at the table next to us and milk was no where to be found!
While the waiting staff were lovely and friendly, reception seemed to have an air of general apathy and disenchantment, or certainly with those non french speaking visitors. We booked a day trip and at the time reception insisted we pay the deposit immediately to reserve our places as there were 10 other people from the hotel going.... only to be told at 10pm the night before the trip they had to cancel it as we were the only 2 people on it! To add insult to injury the lady on reception did tell me in a v aggrieved tone she had been trying to reach me all day - how inconsiderate of me to have been out and about on my holiday!The only time we saw a little wave of efficiency was on our last day, when perhaps all the staff were hoping for a tip!
The grounds are pretty and very peaceful- so if you don't plan to spend much time in the hotel (apart from by the poolside) then stay, however be warned the service is appalling and food not much better! The pool is pristine, but that may be because the water is the temperature of an iceberg - not kidding, standing in the water my legs went numb!
Not as bad as expected, but room for improvment
from A TripAdvisor Member
I was also very scared when I read the reviews AFTER booking....But have just returned from a great holiday.
On the plus side the grounds were lovely and very well kept. After a hectic time in the Medina it was great to come and relax in the pool area. Staff were mixed, but there were a handfil who were very pleasant, and the room was well cleaned very day.
Nice and filling breakfasts, good variety and quality.
The room and bathroom was fine, and we had a lovely cleaning lady who did a good job, and fresh towels and linen every day.
Spa was OK, and good value compared to London prices.
On the negatives:
Some very nasty staff, the pool attendant was very rude to my friend when she inadvertantly swam in the paying indoor pool and escorted her out via the spa where the spa attendant was also rude.."c'est payant!"
Rude and unresponsive reception staff
The fridge was not working on day 1, and it took 4 calls to get it fixed
No balcony, and Expedia LIES when they say that all rooms have a balcony
Air conditioning??? I dont think so..
Overall the staff seemed to completely forget that we are the clients, and they seemd to be very adhered to the rules. The hassle I got when I wanted to open the wondow in the dining room was ridiculous.
Plus the pool staff were very strict and acted like moving a sunbed, and asking for a new towel was a massive hassle for them.
However if you want a base to sunbathe and explore the city its not bad, and the pool and graden area was a lot larger than many I saw.
But the staff overall are lacking in charm, grace and general niceness.
Also be firm with taxi drivers, get price before travel and ignore all suggestions for detours to "centre artisanals", or restaurant suggestions sorry to be a cynic but trust your guide book.
On the plus side the grounds were lovely and very well kept. After a hectic time in the Medina it was great to come and relax in the pool area. Staff were mixed, but there were a handfil who were very pleasant, and the room was well cleaned very day.
Nice and filling breakfasts, good variety and quality.
The room and bathroom was fine, and we had a lovely cleaning lady who did a good job, and fresh towels and linen every day.
Spa was OK, and good value compared to London prices.
On the negatives:
Some very nasty staff, the pool attendant was very rude to my friend when she inadvertantly swam in the paying indoor pool and escorted her out via the spa where the spa attendant was also rude.."c'est payant!"
Rude and unresponsive reception staff
The fridge was not working on day 1, and it took 4 calls to get it fixed
No balcony, and Expedia LIES when they say that all rooms have a balcony
Air conditioning??? I dont think so..
Overall the staff seemed to completely forget that we are the clients, and they seemd to be very adhered to the rules. The hassle I got when I wanted to open the wondow in the dining room was ridiculous.
Plus the pool staff were very strict and acted like moving a sunbed, and asking for a new towel was a massive hassle for them.
However if you want a base to sunbathe and explore the city its not bad, and the pool and graden area was a lot larger than many I saw.
But the staff overall are lacking in charm, grace and general niceness.
Also be firm with taxi drivers, get price before travel and ignore all suggestions for detours to "centre artisanals", or restaurant suggestions sorry to be a cynic but trust your guide book.
Faulty Towers with Attitude
from DawnEssexUK
Nothing like the description in the Lotus Supertravel brochure
Bedrooms were tired, mini bar fridge not working along with the air/con. Bathrooms are poorly furnished, sanitary wear damaged and dirty, Restaurant staff at breakfast were generally very unhelpfull, a shortage of tea and coffee every morning became frustrating, teaspoons are also in short supply, these are carried around in some instances in the waiters trouser pockets! The main lobby ceiling leaked water bringing with it some very unpleasant smells, This hotel is in need of refurbishment and some of its staff would benefit from training in customer service.
Bedrooms were tired, mini bar fridge not working along with the air/con. Bathrooms are poorly furnished, sanitary wear damaged and dirty, Restaurant staff at breakfast were generally very unhelpfull, a shortage of tea and coffee every morning became frustrating, teaspoons are also in short supply, these are carried around in some instances in the waiters trouser pockets! The main lobby ceiling leaked water bringing with it some very unpleasant smells, This hotel is in need of refurbishment and some of its staff would benefit from training in customer service.
t go!
from tjmnmore
Awful experience.
Dirty, filthy pool (which we had to pay extra to use but were not able to see until we had paid).
Does not rate even a 3 star.
Staff cruel to animals around the hotel.
Chipped dirty cups for coffee etc.
Food poor.
Staff regress into thier own language when there is a problem.
Travelled all over the world and this was the worst holiday experience of our lives.
Also contracted awful long standing illness from dirty water, which was either the water that the salad was washed in or from the pool.
Don't even consider going to this hotel for your holiday.
Dirty, filthy pool (which we had to pay extra to use but were not able to see until we had paid).
Does not rate even a 3 star.
Staff cruel to animals around the hotel.
Chipped dirty cups for coffee etc.
Food poor.
Staff regress into thier own language when there is a problem.
Travelled all over the world and this was the worst holiday experience of our lives.
Also contracted awful long standing illness from dirty water, which was either the water that the salad was washed in or from the pool.
Don't even consider going to this hotel for your holiday.
Nightmare
from A TripAdvisor Member
As a Moroccan, I tend to be passionate on everything I say/write about Morocco. However, it would be a crime to lure people into going to this horrible place. This has to be the worst hotel of the universe. The hotel is miserable, staff are extremely rude and expect bribes all the time. We had a booking for 5 rooms (even paid deposit for 700 euros) and upon arrival, they just told us that they had 1 room available. Nobody to talk to, we had to check into another hotel.
My advice is: go to Morocco because it is a beautiful country, avoid the Kenzi like you'd avoid the plague.
L ducati0802@yahoo.com
My advice is: go to Morocco because it is a beautiful country, avoid the Kenzi like you'd avoid the plague.
L ducati0802@yahoo.com
decent hotel in a quiet location
from bca0
The Kenzi Farah is a decent hotel and much better than other reviews suggest. We stayed for 6 nights and were happy with the food, service and the room we stayed in. The grounds are beautifully kept and the hotel is located in a quiet area away from the hustle and bustle of the souks which are about 15 minutes walk away.If you have booked this hotel don't worry, it's fine!
Farah too many stars
from A TripAdvisor Member
How did this hotel get five stars?
The furnishing and decor is shabby. The bathroom towels would have embarrassed a two-star establishment.
Our bathroom sink was cracked, probably for a long time. Paint peeled. There was an overall feeling of grubby just everywhere. The mini-bar fridge was old. The window frame had to be jammed back into the wall too.
We had single beds (not doubles as elsewhere) and how they were placed (about three inches from each other - no I am not joking) it might as well have been one double.
The outdoor pool was not heated. To use the indoor costs an 100dh (thats about £6.50 extra) - is that a big surprise? It's dangerous in its flooring and the metal ladder steps are clumsy and loose: it reminds me of swimming pools from the 70s. It's horribly warm to my taste too — you might love it! If you are not over 4ft tall, the bath would be a cheaper option.
(Handy Tip: wear some kind of shoe/sandal for the steam room. I burned the soles of my feet on the marble..."Ah, yes!", said the staff, smiling sweetly.)
Two things:
1. A member of staff broke something belonging to me. I had to nag twice for the area to be cleaned and yet again for it to be done properly. No recompense was offered (it was worth about £20). The manager's advice was that "that was what my insurance was for".
2. Another (?) member of staff shouted at one of our party. She was extremely shocked and upset (she had transgressed by leaving the bathroom while the minibar was being checked). No apology was made to her. Although one might be written to her eventually, under pressure and in a certain sitation, a member of staff was unpredictable and to our party member, frightening.
Kenzi Farah will make you downhearted if a really smashing hotel environment is what matters to you, and I'd only recommend it to a friend I didn't like very much!
The furnishing and decor is shabby. The bathroom towels would have embarrassed a two-star establishment.
Our bathroom sink was cracked, probably for a long time. Paint peeled. There was an overall feeling of grubby just everywhere. The mini-bar fridge was old. The window frame had to be jammed back into the wall too.
We had single beds (not doubles as elsewhere) and how they were placed (about three inches from each other - no I am not joking) it might as well have been one double.
The outdoor pool was not heated. To use the indoor costs an 100dh (thats about £6.50 extra) - is that a big surprise? It's dangerous in its flooring and the metal ladder steps are clumsy and loose: it reminds me of swimming pools from the 70s. It's horribly warm to my taste too — you might love it! If you are not over 4ft tall, the bath would be a cheaper option.
(Handy Tip: wear some kind of shoe/sandal for the steam room. I burned the soles of my feet on the marble..."Ah, yes!", said the staff, smiling sweetly.)
Two things:
1. A member of staff broke something belonging to me. I had to nag twice for the area to be cleaned and yet again for it to be done properly. No recompense was offered (it was worth about £20). The manager's advice was that "that was what my insurance was for".
2. Another (?) member of staff shouted at one of our party. She was extremely shocked and upset (she had transgressed by leaving the bathroom while the minibar was being checked). No apology was made to her. Although one might be written to her eventually, under pressure and in a certain sitation, a member of staff was unpredictable and to our party member, frightening.
Kenzi Farah will make you downhearted if a really smashing hotel environment is what matters to you, and I'd only recommend it to a friend I didn't like very much!
Top Local Tips for Marrakech
Dodgy old town Beware of foreigners offering advice - you'll end up buying a carpet and if you resist you'll be dumped in the maze of filthly alleyways
The taxi drivers do try it on Be prepared to haggle on the price. I asked advice from the hotel staff as to what would be a reasonable price to the hammam and was told 20-30 dirhams. The first taxi driver wanted 500! The next 150, the next 100 and the 4th 50 to begin with and he then reduced it to 30 which I accepted.
Getting around Go for the smaller taxi's and get the price first, don't let them talk you into letting them take you somehere elsec once on your way, for this theywill change the price Don't hire a car, traffic is manic and signposts are at a premium
- (hotels)
Other names for Hotel Kenzi Farah
- kenzi farah marrakech
- kenzi farah hotel marrakech
- kenzi farah hotel
- kenzi farah
- hotel kenzi farah
- Address: Ave President Kennedy - Marrakech - 40 000 - Morocco
Candid Traveller Photos
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- (hotels)
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