Dar Les Cigognes Hotel, Marrakech
Reviews - Dar Les Cigognes Hotel
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Adventurer
Read 191 additional reviews of Dar Les Cigognes Hotel at TripAdvisor.
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Historical Traveller Reviews of Dar Les Cigognes Hotel
We Loved Dar Les Cigognesfrom A TripAdvisor Member
The new manager Olaf really goes out of his way to make you feel welcome, and his exotically stylish dress sense just adds to the experience. Samir, the concierge cum receptionist is a fixer extraordinaire, successfully chasing down a bag that was lost in Casablanca as we transferred through. It isn't jsut them though, all the staff really looked after us, from their smiles, to our tea, to directions, and unusual dietary requirements!
It was cold, cold, cold while we were there, but with a nice roaring fire in the room, we were nice and toasty, and really loved it. The hotel is physically stunning and incredibly well-located. The attention to design detail is great, not pretentious like at those design hotels. It is clearly a labor of love from the owners, who are a gas and a half.
Since we had come last, they had installed wifi which worked fairly well (they say they are getting more powerful antennas), and they have put phones in the rooms. The phones are great as you used to have to go to reception if you wanted room service, or just to have a beer on the terrace, but now you can just call.
We've stayed at other places in Marrakesh, and travelled a lot, and we still think that for the money, this is as good as it gets. We were picked up at the airport by a chauffeur, very nice. Apparently, though we didn't, you can book him for trips and things. But the car is nice, 4wd thing.
One other comment said it best, the place feels like a house, and that is the best thing about it. There are plenty of staff around if you need something, and are always willing to do things if you ask, but are also not hovering around and pestering you all the time like you find at "5-star resorts"
The whole ryad thing is cool, and Dar Les Cigognes has struck a beautiful balance between house, b&b, and boutique hotel. We will definitely be back.
Failed to live up to billingfrom kris70
Towels disappear in morning and don't reappear until the evening, if at all, so some of our party had no towels at all at times.
B'fast cake & pancakes every day, very boring!!
Staff helpful when asked to get a taxi etc
My recommendation no good in winter time. Might be better when warmer but then no pool.
Rooms have no natural light either.
Not as good as it should befrom GibbsM
However this is an expensive hotel by Marrakech standards and it does not live up to the price tag. Our room (the Silver Room) looked beautiful but it also over-looked the very busy and very noisy road next to the Riad. No double glazing here. The room was very very dark and there were no modern facilities. No TV, no coffee making facilities. On our first day there was torrential rain and water started pouring through the skylight of the bathroom. OK - unlucky but this shouldn't happen in an expensive hotel.
I could have got over all of this but two things really let the hotel down. One was the "swimming pool". The hotel had an arrangement with a place a few miles out of Marrakech to use their pool. But this place has changed its name and we were charged a lot to use something we thought was going to be free. Also the hotel didn't mention any of this to us until we got back. Secondly and most importantly was the food. It was dreadful. For £20 per person you can get an amazing meal in Marrakech. But in Dar Les Cignoges you have a very limited choice of tagines which contain very poor cuts of meat and you have to order an hour in advance. This is simply not acceptable even in a Riad. If they want to be relaxed and more like a lodging house then they need to charge much less. Otherwise they must significantly raise their standard to compete with other hotels.
OK, but...from A TripAdvisor Member
Room itself (Berber room) was bitterly cold through the first night as they were somewhat mean with the logs for the fire. Only on our third day we found out that the air-con unit was also a heater. No apology from the hotel for it not being switched on before our arrival.
Staff are very friendly, and the raid itself is wonderful. Take a breakfast on the terrace and enjoy the sun. If we had been given what we were promised and it had been warm then I'd have given 4, maybe even 5* but to me boutique hotels are about making sure the guest is totally looked after and this didn't happen for us
Storks on the terracefrom A TripAdvisor Member
Lovely Riadfrom goco
Not what we expectedfrom A TripAdvisor Member
Great for stork watching!from jubeeTunbridgeWells
The client was advised that the room they had requested was not available, and was subsequently given a substantial discount since they were upset by this.
Our credit card processing system is the same one that every establishment in Morocco uses to process credit cards--it is a state-owned enterprise, with all that entails. On rare occasions, their system goes down, and they unfortunately do not offer a paper backup. We are truly grateful that the client went out and obtained cash in the rain, but in the end, they would have had to settle their bill before departure.
This should have been handled better by our staff. We do hope that this guest will come back and that other guests will not be deterred by these complaints.
beautiful tranquil oasisfrom highbury
Breakfast is sensational, local pastries, loads of jams etc and fruit.
None of the rooms lock, although there is a safe in every room, this really emphasised the feeling I got from the riad; completely relaxed and safe. I have travelled alot, and stayed in many lovely hotels, but I must say this riad had a real soul to it, if that doesn't sound too pretentious.
The staff, in particular Asma, were fantastic. I do echo a previous reviewer saying not to follow their directions, or indeed, believe the hotel photocopied map! But their recommendations are good.
The swimming pool at the Sunset Club is utterly ridiculous. You have to pay different amounts depending on which style of pool lounger you want to lie on, up to $60 per day! I usually like people watching, but this place seemed very empty of soul (the complete opposite to the riad). There is a girl at the pool who does massages which was the best massage I have ever had, but having chatted to her I think she's only likely to stay there for another month or two (she was better than the masseur at the hotel).
All in all, I can't recommend Dar Les Cigoignes enough.
Top Local Tips for Marrakech
This issue of not taking money into Morroco Due to the security issues in Morroco - freud is rife. I had to call Barclays a gillion times to get some cash out ........ as they block your card to stop anyone using it until you have called them up. Thankfully my husband was in the uk so could get the telephone numbers etc. but I could have gone mad and been penniless ............. so grab a few hundred pounds - although not allowed - at the airport or you could starve until you get an ATM to work
Dress like a Local The souks and markets in Marrakesh have a lot of hecklers who primarily hassle tourists. Do your best to dress respectfully and try to appear as local as possible. If they think you are local, they will not hassle you. Women can buy a Djellaba to fit in, while men can dress in a more modern fashion.
Guides Make sure that you get a really good guide - maybe through the accm as they will want you to be happy!! Also lay down some grounds rules with the guide at the start about where you are going and which (if any) shops you are interested in seeing. Some guides are only interested in taking you to the Medina for shopping there is so much more to see and explore and if you make your expectations clear at the start your guide will be less inclined to take you to places you have no interest in
Other names for Dar Les Cigognes Hotel
- dar les cigognes marrakech
- dar les cigognes hotel marrakech
- Address: 108, rue de Berima - Marrakech - 40 000 - Morocco
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