ClubHotel Riu Tikida Palmeraie

, Marrakech, Morocco
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ClubHotel Riu Tikida Palmeraie

, Marrakech
4 star

Rooms: 388

Route Fes, km 6 - Marrakech - 80000 - Morocco
1079 Traveller

Reviews - ClubHotel Riu Tikida Palmeraie

Historical Traveller Reviews of ClubHotel Riu Tikida Palmeraie

Would return - once hotel is fully established

from wsbWorcestershire
We arrived at approx 4pm on a Friday afternoon and then waited till around 5pm to be allocated our room. We were one of about a dozen couples who this happened too.
The room was spacious and comfortable but you will need air freshener as the smell from the drain is very interesting. Not sure if this applies to only ground floor accomodation which our room was.
Restaurants - disappointing compared to other Riu's. Cold fried eggs, cold pasta done in advance - which I have never come across before on an all inclusive holiday. The majority of fruit available for breakfast was out of a can.
Desserts were a bit of a disaster area as guests unable to take a piece of cake without destroying the dessert.
Salad and the morrocan tegines were a good option.
We did attend the speciality italian restaurant and found it to be the same as the main restaurant ie self service and nothing more special than usual. In fact the desserts were the same as what was being served at lunch time.
There seemed to be no thought put in to the meals. ie there would be meat but no vegetables or potatoes to make a meal. On one occassion there was roast pork and meat loaf but there was nothing to go with it unless you had cous cous or chips.
Staff - Animation team and waiting staff were friendly and happy to help. Reception staff appear surly and have a limited grasp of English.
Shop - only takes cash - Thought we were in the 21st century?
Cash machine - must only £100 as it is constantly out of order.
Reps - The thomson and first choice reps were very helpful and knowledgeable of the local area.
Tours - Did book one day trip with the rep and it was very good and the tour guide was excellent.
Entertainment - this lacks professionalism. There appeared to be no theme for the shows. People were walking out within 10 minutes of the show starting. Maybe this will improve with time.
Pool area - very comfortable with lots of sun beds and comfortable lounging areas.
Iron/Ironing board - Take your own iron as you will have to pay 500 DHM deposit to borrow the iron. The hotel does not have ironing boards which we have never come across on all my travels. When we enquired about an ironing board we were told by the receptonist that I could use the laundry service.
Weather - very warm during the day but it gets very cold at night and first thing on a morning, This was the first holiday that we have put the heating on in the room.
Air side at Marrakech airport - we were told to get rid of all the local currency before going through passport control. It is worthwhile keeping some as it can be used to purchase food and drinks in the cafes. They also take euros and sterling air side. Suggest you get your duty free from the shops as there was very limited availability on the return flight.
As this is a new hotel we were expecting a few minor hiccups. We would probably wait a while before returning so that all the minor problems can be ironed out which I am sure they will due to this hotel belonging to a reputable chain.

Great Place

from galaxyLancashire
A great hotel. lovely food & plenty of it, good honest staff always willing to help with a smile. Great Pool, Good spaious clean rooms, lovely detail inside and outside of the building, Would like to go again.

This Sun is too hot.

from jeremiahLiverpoolUK
We are 2 OAP Scousers without a complaint, The sun is out blue skies and an abundance of food and drink graciously served. My only problem is coming to terms with this arabic keyboard, it is like breaking the enigma code. Rooms are spacious and well furnished and the hoel staff cannot be faulted, the outdoor pool is chilly cant imagine qny pool of its gargantian size being heated.back here just as long as it takes to hit my own PC.

excellent food, hotel, service and staff. perfect for a quiet, relaxing break.

from amanda1271
the standard of this hotel is excellent, no complaints at all. we went on the 4x4 trip which was a good day out but not really worth the price. if you decide to do this trip take some pens or sweets with you to give to the local children, they will really appreciate it. if you go to the market just keep your wits about you and you'll really enjoy it. just be aware that there are local women there offering henna tattoos on your hand. they will grab your hand and not let go until they've done the 'design' and then try to charge you at least 200 dirhams (20 quid). i recommend you keep your hands in your pockets and if anyone tries to grab your hand be firm and say no and walk away. the only thing about the hotel is theres quite a few flies and 1 or 2 mozzys about so take some fly repellent with you. other than that it was the best holiday we've ever had.

a lovely place

from Bideford39
arrived 27th November from Manchester hotel was lovely very helpful staff and friendly too, room very clean and comfortable lots of hot water and clean towels and sheets. Food was good plenty of choice usual pizza pasta chips if needed and lovely local food which was cooked fresh, lots of salads and delicious desserts. Italian restaurant was lovely too. Large outdoor pool which was cold but if needed there is an indoor heated one to use, lots of sunbeds and umberella's and also large double loungers with large cushions and guess what, the only ones putting towels on them were the brits!!!!!, it really wasn't necessary. As the hotel had only opened 6 days before we arrived there were a few teething problems but nothing that couldn't be rectified quickly and the gardeners were working all the time to make the outside area's look nice. Overall a lovely holiday.

A new hotel that will mature into a great destination

from jackie62LewesESussex
This hotel has only been open a couple of weeks. They have yet to finish some of the landscaping and to get rid of the builders' dust. Staff worked tirlessly to keep the disruption to a minimum. All staff were polite and friendly without invading our personal space. The rooms are large and clean and common areas are airy and comfortable with a variety of seating areas. The outdoor pool is huge and very cold, few people dared to venture in. The indoor pool is supposd to be heated but was still very cold. Food in the large buffet still restaurants was excellent, freshly cooked and a good range available.
Reception has a show-piece water feature which a few people were unfortunate enough to fall into! Beware if you have young children travelling with you!
We heard lots of moans while we were there but with such a new hotel, teething problems are inevitable but nothing detracted from a great hotel, good reps and welcoming staff.

our morroccan adventure

from bambi2england
we travelled with thomsons to the hotel two days after it opened, and were very surprised at how well organised everything was.it was 10pm at night when we arrived and the hotel had kept the restaurant open for us to eat dinner before checking in.our room was lovely and spacious too plenty of wardrobe space and a safe too.ok there are a few hiccups yet that need to be sorted but each day another item was completed, and im sure in a few months things will be running 100% smoothly.i cant praise the staff and entertainment boys and girls enough,they were so helpful in every way and the shows at night were quite good considering not much time to practice.all in all we had a good time and will definitely return later next year to see how well the hotel has developed further.furthermore can i say the food was delicious a good variation, and the drinks strong.

One for the future

from PaulandChris09
We arrived as only the second intake to the hotel, 2 days after its opening.
Although we arrived at approx 10pm the hotel provided a full meal service with chefs still manning each of the cooking stations. 10 out of 10 to Riu and Thomson; I hope they continue to do this for the Monday flight from Manchester.
We booked on past experience of Riu hotels and overall I have to say we were not disappointed.
It would be quite easy to be negative and to criticise many things that happened, but given that the hotel is just opening any rational critique has to put these into the correct perspective. OK, there were unfinished items in the rooms but once reported they were actioned very quickly; the broadband in the computer room was...well it wasn't; some of the staff require a little more training and exposure to the requirements of holidaymakers; the gardens will need a further 6 months to look like gardens and much of the outside lighting is not yet completed.
I suppose I should also add the usual criticism of the repetitive, hackneyed animation team. Sorry, but I find this style of “entertainment” insulting to my intelligence.
OK, my final criticism; we found it impossible to sit in the main bar due to cigarette smoke and even moving into the other seating areas around reception did not guarantee an escape from this. On the positive side there is waiter service in the bars and reception areas, something usually lacking in all-inclusive.
This is a very stylish, modern hotel and it portrays all the experience Riu have gained from holiday hotels and all-inclusive in particular.
As well as the usual sunbeds, there are large “double” and “single” day beds around the pool with loads of cushions; some have a canopy for shade in the Morrocan style. There seems to be sufficient numbers of beds but next summer will be the test of this.
Rooms are again stylish with an electronic safe and a fridge and ample wardrobe space.
The restaurant was good but nothing special; the usual criticism of sameness and repetition can be levelled but hey, this is all-inclusive and in that arena the food was adequate. I thought the meat was of a particularly high standard and the choice and quality of the patisserie desserts was stunning!
The hotel is isolated but they provide a courtesy shuttle into Marrakech; expect to pay around 100 dirhams (£8) for a taxi.
I would highly recommend this new hotel; the staff are friendly and just cannot do enough for you. Standards of service, cleanliness and décor are very high. I am sure this will become one of the most popular hotels in Marrakech which is itself the current “in place” to go.

Clean no quibble all-inclusive and pleasant staff

from tankcommander1
We booked our holiday with Thomsom out of the Thomson Premier brochure and we went for a long weekend from Friday to Monday. The hotel had only been open for one week
The flight times were good given that we were only there for 4 days - left Manchester at 7.00am and left Marrakech at about 9.30 pm. Watch out for the automatic check in terminals at Manchester which mean you can check yourself in and then just hand in your luggage. We did this and couldn't understand why everyone else was stood waiting in a huge queue- we were in the Duty Free within 10 minutes of entering the airport. Flights were on time and in fact left Marrakech early. Food and service was good. Transfer to and from the airport was about 25/30 minutes and a great opportunity to witness the the manic traffic and see entire families, and even sheep, balanced on small mopeds fighting for space with lorries and buses.
Check in was a complete disaster and we had to wait for about 3 hours to get our room but to be fair I think this was partly due to the fact that I think this was the first main changeover they had to deal with and also the fact that the following day was Eid and a lot of Morrocans had booked in but had been double booked. Those who didn't get rooms were extremely unhappy and displayed it by screaming and shouting at the reception staff. This continued on and off for about 2 hours!!. I believe subsequent check ins went very smoothly.
The rooms are arranged along about 4 or 5 long blocks and the rooms at the end have a large lounge area and two patios. We were lucky and got one of these. It was nicely decorated and well equipped (although the patio furniture hadn't yet been delivered to the hotel). The aircon wasn't working and at this time of year it is the heating part you need because it was quite cold at night. I only make this point to emphasise two things 1) I found that whilst the reception staff are very helpful you need to keep chasing to to get things concluded 2) If your are not familiar with Africa, believe it or not it can get very cold. Our room was out of the sun all day and so was cool during the day and cold at night. The pool was cold and even looked cold- I saw only one person swimming and some kids at the edge but they didn't go in all the way. There is no swim up bar yet and to be honest I couldn't picture where they are going to put it.There is lots of space around the pool and very comfortable mattresses to lie on. If you are going with kids or even for your own safety, watch the risen areas around the pool as they are easy to fall from(only about 18in/24in) and on one side of the pool the entrance is sloped and very easy to slip on. When the sun was out it was warm but not too hot but when it was cloudy it was quite cool. we also had rain on and off on one of the days and then it was just like England. The point is to remember to take appropriate clothes especially for the evening.(depending on when you go of course- Summer is a completely different story)
The food was excellent, plenty of variety, the staff were very attentive and everything in the restaurants was immaculately clean.
The bars were also very good and seemed to provide the drinks that people wanted.
From past experience of all-inclusive this seemed to be very reasonable.
The animation team work extremely hard and put on some very enjoyable entertainment
The indoor pool and Gym looked good.
The grounds have only recently been planted and so looked a bit barren but I noticed a lot of growth even in the few days we were there so I am sure it wont take long to fill out.
My wife lost a necklace which we think may have been left in the pocket of the hotel dressing gown which was taken to be laundered without notice(after two days!). I also overheard someone at reception saying that some tablets had disappeared from her room. However, there is a safe in the room and the grounds are patrolled by security guards.
We didn't go on any organised trips but heard varying reports - try to find people who have been before you commit and in particular ask how long the travelling time is as some are quite long.
We did go to Yves St Laurent's garden and this was very nice and including time in the cafe took about an hour. Ask the driver on the courtesy bus to drop you at the right place and give you directions. He, like all of the staff was very friendly and helpful.
We went into the main square - El Fna (I think ) and the Souk a number of times.( my wife like some others at the Hotel was apprehensive about this at first but within a short time was very relaxed) This is a fantastic experience especially at night when there is much more atmosphere. Be prepared to barter by offering about a third of what they ask for and work from there.
There are snake charmers as it says in the brochures but doing my bit for the animals I would encourage people to see it for what it is. It is more like snake taunting.There is man there playing an instrument (don't know the name) but the only way I saw them get any reaction from the snake was by flicking a hand or foot towards it as if to strike it.
There are also monkeys on the end of chains to be photographed with. However, There are plenty of other good entertaining things going on as well. Plenty of places to eat and sample the mint tea.
If you get a taxi back to the hotel we paid 100 Diram but I think some others paid less.
Some of the taxis are parked by the entrance to the square but on the other side of the road. We made him come over to us rather than try to cross the road. This is not the type of place to take unnecessary risks in and you will see what I mean when you see the traffic here.
All in all we had a great time and thoroughly enjoyed ourselves and would have no hesitation in going back to this hotel. The staff were very friendly and the food was excellent. The facilities were also very good and will I am sure improve as the small amount of work that is required is completed.
Whilst some of my points are a bit negative they are not meant as whinge but just to draw attention to some things you can plan for.My main points would be- Take something warm for the evening. If you have a problem keep on top of it.Try not to eat too much!!

Lovely hotel, would go back tomorrow.

from sammyantha555
We have just returned from a weeks holiday at this hotel. We travelled with Thomson and arrived only 2 days after the hotel opened.
The hotel was clean and the staff were very pleasant always willing to help.
As the hotel has only just opened the gardens arent very grown but everything else is to a very high standard.
The rooms are very large and the biggest i have had for any standard room holiday.
The only negatives with this hotel is the pool is not heated and was to cold to get into.
Also i wouldnt take children, there is very little to do (although this may improve once the hotel has been open longer) As i said the pool is cold. Also there is a small park but that is all.
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