Ambre Hotel

, Belle Mare, Mauritius
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Ambre Hotel

, Belle Mare
4 star

Rooms: 298

Coast Road - Belle Mare - Mauritius | 230 401 8000
432 Traveller

Reviews - Ambre Hotel

Historical Traveller Reviews of Ambre Hotel

2 Star more like!

from Speciallady13
We flew with Air Mauritius who were ok, we stayed at the Ambre Hotel on an All inclusive basis from the 2nd April 2007 to 16th April 2007 and had an OK time.

First impressions of the Hotel on arrival where pretty good and the beach was lovely. After settling in and getting to know our way round etc we thought we were onto a winner. The hotel is Italian owned which we knew about and were looking forward to meeting other nationalities. We took on board other trip advisor reviews but thought that maybe some were a bit exaggerated. How wrong we were, apologies for thinking that. Some Italians (not all) were rude, loud, pushy and arrogant not only to staff but to other guests.

Some of the staff were slow and sometimes the service was non existent yet the staff pampered to the Italians every request even when they were rude about it. When we went for meals or ordered drinks we had to sign for them and give our room number even for water. We found out later on in our holiday that the Italians wore wrist bands so that they didn’t have to go through this process which really annoyed us, why should we be treated any differently to them.

The French and Italian restaurants were both very good. But disappointingly the buffet style food was not always so good and more often than not the food was cold by time it hit your plate.

The rooms were ok bigger than I expected and ours was kept very clean by our Room Man who quite frequently decorated our bed with flowers etc. Unfortunately for my sister her room service was not so good. The hairdryer in the bathroom is not brilliant but adequate.

The beach was great and the water was lovely. Sometimes you had to get down to the beach early to get any shade so if you wanted it you needed to be prepared to be on the beach by 6.15am! If you get to the beach after breakfast you simply wont get a sunbed. The hotel now seems to be addressing this issue as they were making more and more sun shade canopies and providing more beds but still not enough though.

We saw one or two cockroaches in the public toilets, there were ants in our rooms but only tiny ones, annoying as they got sometimes they were harmless. We weren’t bothered by any Mosquito’s or flies, although my sister and I both had upset stomachs towards the end of the holidays.

If you are going to book any trips make sure you pay for them at the end of the trip when you are satisfied. We had a few problems and twice had to demand our monies back which we eventually got. For shopping make sure you barter, the Mauritian people love trying to get you to buy. You don’t need to hire a car just use the local taxies cheap enough and well worth it. Although watch out if you are taken to a Colonial House, you think you are being taken to view it and hear about it’s history, you are not. The staff in the house are waiting to try and sell Carpets, Jewellery, ornaments etc we found most Mauritian people to be very friendly but these sellers were too pushy for our liking.

We made a few complaints at the hotel and so did a few other guests who made sure that their complaints were heard by management, yet little or no action seemed to have been taken. We also filled in the suggestion forms but if they’d actually emptied their suggestion box we might have got our forms in it, so they were probably a waste of time.

All in all we had a great holiday as we made the best of what it was but we would never book an Italian run Hotel again or stay at the Ambre again.

I agree with this statement made by another trip advisor “This is not a place for a dream holiday - far from it - but if you are determined to have a good time and are a "robust" holidaymaker then you wont have a problem. Just keep your expectations checked. Consider paying a little more and you wont be disappointed with this amazing island”

Nothing special

from sagn
We stayed at Ambre from 4th to 14th Feb and had an OK time. We agree 100% with the previous reviewer (LornaLaptop).

I am glad that we did not book all-inclusive or I would be talking to ABTA about brochure misrepresentations and would urge all who go on all-inclusive basis after relying on the hotel's website to complain. Loudly. All inclusive should mean "all" is "included" but at this place there were ridiculous restrictions.

We met with a few other guests who made sure that complaints were heard by management but little action seems to have been taken.

The hotel is directed by an Italian businessmen which seems to have resulted in Ambre being the Italian equivalent to Dominican Republic cheap deals for the Brits. I know many Italians through work and life so I'm aware that they are not as bad as the guests here: rude, pushy, ill-mannered, loud and frequently aggressive.

We too had the roaches but no ants or lizards but the flies were a real hassle and it may have resulted in both my wife and my stomach bugs. I returned home from holiday 3lbs lighter than I left which was a first. Also, the mosquitos went mad for my ankles but the hotel was taking steps for the blighters.

We booked a standard room with a seaview. We got a garden and sea view so no complaints. It was comfortable and spacious. Only complaint would be that the curtains and cushions needed dry-cleaned - smell was not nice. Overall though, we were happy enough with the room.

The staff were great. The lady who looked after our room was a delight and brought us mangoes from her garden. The staff at the pool bar were brilliant too. A special mention goes to the French restaurant which was as good as any I have ever been to in London (and that includes J Sheekey and the Ivy). Disappointingly, there was no Mauritian food available - the main (buffet) restaurant clearly catered for the Italian hordes who only wanted Italian food: seems like it's not just the Brits abroad who do this. I agree with tipping well for great service as much as I agree with not tipping for poor or no service and it seems that the staff appreciated being recognised for making the effort.

The hotel was a pleasant beach walk from Belle Mare village and I would urge going there to buy drinks. We emptied the overpriced mini-bar and used the fridge. Water from the mini-bar was marked up by over 1,000% which is a p**s take. (Village shop price for 1.5l = 18 rupees where a 0.5l bottle in the mini-bar is 75 rupee - that works out at 1,250% on a pro-rata basis which beggars belief)

The beach was great and the water was lovely. You would not be able to get any shade if you were not prepared to be on the beach by 6.15am! Seriously. If you get to the beach after breakfast you simply wont get a sunbed. This is a seriously poor show and something the hotel urgently needs to address. I resorted to getting up at the crack of dawn to "reserve" space then going back to bed. I've never had to do this before. The beach vendors were a great laugh and good source of info too though.

This is not a place for a dream holiday - far from it - but if you are determined to have a good time and are a "robust" holidaymaker then you wont have a problem. Just keep your expectations checked. Consider paying a little more and you wont be disappointed with this amazing island.

Finally, we couldn't recommend [--] highly enough for the transfer. Brilliant chap! Air Mauritius was also one of the better airlines I've flown with too.

Average hotel, lovely beach!

from lornalaptop
A little disapointed after a 13+ hour journey to be told to wait in reception until they see if your rooms are ready. We were very hot and sticky and wanted to get a shower. We had a half hour wait, as seemed the norm (not good for the couples with little ones).
Our room was a bit tatty and had the odd ant, a couple of cockroaches and one small lizard throughout the week.
The man who serviced our room was friendly and always cleaned it well.
We were half board and the bar bill for two people for one week was £334, so quite pricey.
We heard a lot of complaints about the all inclusive deal, i.e. not much was inclusive, very limited drinks and wine only with the meal, not in the bar. The food however was very varied and to a good standard, buffet style. Shame about the birds in the restaurant though! Also flies were prominent despite the fumigating every day.
The Italian and French restaurants incur supplements, but is well worth it- (fine dining).
We had to walk up the beach in order to eat good food for lunch-recommend the Beau Rivage. Only chips and sandwiches (no ice creams) available at the Ambre.
The beach however was beautiful, and offered lots of free activities from snorkelling trips to laser sailing. You pay extra for water skiing and to go in the speed boat. We had to get up very early to reserve a beach sunshade, which were sparse anyway.
The water was warm, and the resort course for diving was well run, although the recent weather had made the water cloudy, but there were lots of lovely fish to see.
Overall, the beach and varied activities made the holiday, the staff were helpful, but next time I would pay more and go up the road.

Wonderful Holiday!

from Brightskies56
WE have just returned from a 11 night stay at the Hotel Ambre, and I must say it exceeded our expectations. The reception was very good, shame we were the only ones arriving as when a bus load of Italians arrived they were treated to a spectacular performance of the Sega by the hotel entertainment staff - who were brilliant!
Our room was superb with a sea view and the tennis courts at the back. Could fault it! The beach was a one minute walk from out room.
We were far enough away from the enterainment to be able to get a good nights sleep when were had an early night.
Food was excellent although did centre around Italian tastes - althought that didn't bother us as we like Italian food. It would have been nice if there had been more Creole food on offer. Sometimes the service was a bit slow, but only at peak times.
Restaurants, French, Italian and Fish were absolutely fantastic and in lovely surroundings and relaxing atmosphere. The fish restaurant was on the beach and this was beatiful - worth paying the extra for the Lobster night! Around £25 per head as opposed to around £50 in the UK.
Pool was OK, but when you have the sea and sand on your door step the pool is insignificant.
My husband had a massage etc which he enjoyed.
We joined in with the predominately Italian style games etc and I won the kayak race for the ladies!!!!!
All in all we would reccomend this hotel to anyone, especially 35 - 40 age group.
Fortunately there were not a lot of children about but those that were there were all so very well behaved - all French and Italian. No screaming or tantrums and they had excellent entertainment to.
Mauritius is a lovely island and we were lucky enough to have a contact who took us all around and we got to see some of the sites that no tourist would see including inside a Mauritian house.

Great service

from seawindmill
The Ambre hotel is a very good 4 star hotel on nice beach within a sheltered lagoon.
The trip from the airport can take 1-1.5 hours depending on the route taken. They are presently working on upgrading the coastal road with a dual lane road, but I am not sure when it will be ready. This when completed will make it a comfortable journey of about 45 minutes.
The welcome in the hotel after a long flight was first class with all the formalities taken care of with the minimum of fuss. A welcome drink along with chilled towels are also provided. We were upgraded from a garden view room to a seaview room in block 500 by chance although there is no differance in standard between the two rooms. All rooms and public areas were kept spotlessly clean throughout our stay.
We were staying on an all inclusive basis and the included drinks although adaquate and served in style were limited in choice to just the local varities without paying a supplement.
Included house wine was only available at lunch and dinner. Coffee except at breakfast was instant. There are no tea or coffee facilities in your room, but there is a mini bar with a good selection of snacks but again at a supplement.
The meals were very good with reasonable variety in the buffet restaurant.. The white house wine in my opinion was very sweet but the red was more to my taste. The buffet restaurant has a resident Italian Chef who provides extra choice Italian options at all meals. This is aimed at catering especially for the 60% Italian guests, but is open to all. The other 3 restaurants have limited choice without having to pay a supplement but the standard of all food was good. House wine is not available in the speciality restaurant and the wine is priced at 13-30 euro a bottle. Our favourite was the beach restaurant but that is down to personal choice. Evening entertainment was to a high standard with all shows well attended. All the shows are a mixture of song and dance. There is also a special daytime entertainments team who work very had organising a whole host of activites to suit most tastes. You can choose if you want to participate or not according to your wishes. There is no pressure on you if you just want to enjoy a quite corner to sunbathe or read a book. There are many such locations throughout the property. Fresh beach towels are available each day.
Watersports are canoes,pedelos,windsurfers and 3 "Lasers" for sailing. Some of these facilities although working well are starting to look a little worn and could do with replaceing soon.
Also available is free watersking. Snorkeling off the beach is limited, but 2 free 1 hr trips a day are provided by boat to a better site nearby. 2 free glass bottom boat trips a day are also provided if you don't want to get wet.
There is a PADI scuba diving facility (Sea Fan Diving) at the hotel which provides training or dive trips throughout the day according to demand. The diving is all to the Belle Mare Pass gap in the reef with about 6 differant sites within 10 min of the dive center. Along with the usual colourful reef fish you can expect to see, white tip reef sharks, barracuda, eagle rays, clown fish, lionfish (2 types), stonefish, octopus and small moray eels.
Visibility is 10-40 meters. Some of the diving takes place in strong currents and there is normally quite a swell running during reboarding the boat. A 3-5 mm wetsuit was fine in November. Prices are 46 euro per dive or 215 Euro for 5 dives. If you bring your own gear you get a sixth dive for free. Depths range from 12-25 meters with all dives lasting 40 mintes approx.
Excursions booked through the travel agent can be expensieve. A tailor made individual tour with the hotel taxi (up to 4 people)can be booked for 60 euro a day. A privately booked tour with a local taxi (no difference in quality, available at the north end of hotel) can be negociated for 40 euro a day. We visited the crocodile and tortise park (small Mauritius zoo) and a trip to the tea plantation along with the extinct volcanco crater, the black river gorge viewpoint, and some shopping in Curepipe in a day. A trip to Flaq to the rather chacotic local market cost 12 euro approx by taxi.
All in all a great location to spend a 10 day holiday provided you can stand the longhaul flight.

Holiday of a life time!

from stigers
Have just arrived home from a fortnight at Hotel Ambre and I would highly recommend this hotel to the 35's and under.

I was in Mauritius for my brothers wedding and had friends and family in other hotels in Belle Mare, to be honest the different hotels seem to cater for different people, i.e. older groups, snobier groups etc....Hotel Ambre caters more for the 35's and under.

The rooms were a good size and always kept very clean, however the lighting isn't great in them. The beach is fantastic and is a lot more sheltered from the wind than the hotels further to its north. With regard to food the beach restaurant is very good for lunch, the buffet is exceptionally generous in choice (but it does feel a little like a canteen) the italian is very good, however despite previous reviews the french restaurant is unbelievably good, stunning food and some of the best service I have ever experienced! All in all the facilities are very very good.

I can not speak highly enough of the entertainment (animation) team they go out of their way to try and get you involved and treat you as one of the gang. However if you smoke they'll pinch all your fags if you spend the night with them in the club.

We didn't see any rats while we were their, a couple of cats and dogs but lets be honest they don't really harm any one.

As mentioned in previous postings I wouldn't advise this hotel if your not a fan of Italians they do out number the rest of the nations quite heavely.

Overall if you want a hotel where the staff are great and is a little more lively than the others in the area i.e. entertainments team on the beach organising football etc and bar/small club open till 2 (most hotels packup for the night at 11ish), this is the place for you.

I honestly cannot recommend highly enough!

Good value hotel with some problems

from Goudric
Just returned from a stay here (23 Sept - 7 Oct 06). Had a good time despite some problems. On the whole it's a good hotel with excellent service, in a great setting.

Rooms larger than average. We started off in a standard garden room (which also had sea views). However there were problems with our power supply which they did not fully resolve for 3 days and we moved to a larger family room (but only after making a bit of a fuss rather than management being smart enough to deal with it early on - I had a stomach bug which made engineers traipsing through our room at various hours of the day highly problematic plus their frequent arrival was upsetting the children). The larger family room we were given was much better and the management sent us a small basket of fruit as an apology.

Our guidebooks say that tipping isn't expected but I think that some of the staff were expecting a tip - especially the people who move baggage to your room on arrival - three to do a job that one could do. However we did receive some excellent service especially in the french restaurant and at the buffet.

Food is good - ironically the worst food to be found in the French restaurant - which is meant to be the best place to eat. The buffet food is fresh and the menu varied although room lacks atmosphere on whole but it's a good place to eat if you have young children. Italian restaurant is good also and has atmosphere.

Beach is lovely and sea is safe for young children. When we were there, there was just about enough beach loungers/shade - although hotel wasn't busy - so could be problem at height of season.

We did see a rat - at one of the restaurants on our last night - followed about 10 minutes later by a very large cat! We also had a small (50cm) snake attempting to slither into our room as well as constant stream of ants and cockroaches...but these really go with the tropical location.

Taxis are good value for money and much cheaper than hiring a car. We visited the Pamplemousses Botanical Garden which was really interesting - and had a guided tour - which cost very little and the money goes to rennovating the gardens. We stopped on the way back at a colonial house nearby (the taxi driver sold it to us as colonial house but in fact it contained a duty free shop selling carpets etc) the bonus of this was that on the same site off to the side was a fantastic restaurant with friendly Mauritian host where we stopped for a good but cheap lunch surrounded by old automobiles and a garden full of amazing birds...this really rounded off the day to perfection.

If you are the sort of person whose holiday can be ruined by something going wrong - then I suggest you go to one of the five star hotels on the island. However if you are able to accommodate small problems without it unduly affecting your holiday enjoyment then this hotel is very good value for money.

Paradise...

from mad_ed_k
This hotel was fantastic! The room we had was huge and with a superb see view. We upgraded and so we had a masive bed - it was 7ft across! i liked the idea of the separate bathroom and toilet. the rooms themselves were spotless and clean, even when we had got up at 3p.m. the maid still cleaned the room. We had folded towels in the shape of animals everyday. The staff at the hotel are fab, they are friendly and speak very good english. The bars are nice and clean, be careful with the drinks not everything is all inclusive although the staff will inform you if you choose somehting not included in your all inc. The food left alot to be desired in the main resturant - lets just say if your not into pasta or cold food then eat in the french or italien - which are fab. the beach was bliss and the restaurants on the beach were the best in the hotel - i recommend cheese and ham toastie and chips for a hangover cure! Overall i enjoyed my holiday at the Hotel Ambre - so much so i were go back, the weather was warm but when i retrun i will go prob towards end of sept beginning of oct when its slightly warmer. Off to the maldives next year - if the hotel there is like the hotel Ambre i think it will be a fab holiday!

Great Hotel

from GinaG
Just returned from a wonderful 2 weeks at the Hotel Ambre (10-25 July). On the whole it was a very nice hotel, very clean and the staff were great, rooms clean and tidy, food plentiful and lots of choice. Beach was one of the best in Mauritius. Grounds were very nice. Pool large and clean.
The hotel is very much geared up to Italian guests and I would say that the hotel guests were as follows:
70% Italian
20% French
5% German
5% English

I was quite happy with that as everyone was very friendly, but I know a few people here and there were complaining that the Entertainment was totally for the Italians and not even being translated for other nationalities.

If I had to wrack my brains and think of any small things to mention for other travellers it would be the following:

1. I found the rooms a little dark and this made it a little difficult to see in the bathroom or main bedroom for putting on make up, or (so my husband tells me) shaving. I always bring a little mirror with me, so did my make up in the bedroom. There are 2 sinks in the very nice bathroom and they are quite big, so it's not easy to get near the mirror.

2. Bring your own hairdryer as they have those awful pipe things which aren't very effective.

3. All inclusive should mean all inclusive. The mini bar is not included and there was no tariff to let you know how much things were. Also regardless of what time you are collected on your last day for the airport, your all inclusive status ends after breakfast. We were not being picked up until 7.30pm in the evening so there was no lunch,evening meal or any drinks all day for us. With the hotel charging almost £2 for a coke cola or a coffee, this can prove to be quite expensive. The A La Carte restaurants charge a supplement for a lot of the foods - not all inclusive. I think unlike other AI hotels I have stayed in, staff are not encouraged to be quite as welcoming with the drinks as they could be and sometimes you could wait a long time for your drinks order to be taken.

4. Don't bother with the internet, the hotel were charging £4 for 15 minutes! We also heard that the computer constantly breaks down.

Other than the niggles above, the hotel was very nice and if I ever went back to Mauritius I wouldn't hesitate to stay there again. The staff were all very friendly and we had a wonderful holiday.

Just one final note - it was winter there and although we knew it would be a little cooler, we did not expect it to rain almost every day, even if it was for only 5 minutes here and there. The sea was very cold and I did have a paddle now and then but only ventured in fully once! The pool was really cold and I only went in there once too. It was slightly warmer and drier on north and west side of the island - but still rainy. We found that the best time for the beach was in the morning as the sun was in and out all day and out for most of the afternoon, with cloudy patches.

We did some wonderful tours of the island with Cathay Tours; the Tea Route - which was a trip to the south of the island visiting tea factories, rum factories, a plantation house and the Vanilla Park crocodile park. The park has some great animals in and I particularly loved the loads of giant tortoises roaming around in a very large area, they were wonderful majestic animals and very friendly. Had a great guide called Sarah for this - she's totally mad and great fun and really made the day special.
My husband swam with wild dolphins, which I don't think he will ever forget. That particular trip on a speed boat with 5 others was really the highlight of the trip and a brilliant day. The crew, including Paul were magic!
Don't hesitate to visit Mauritius or stay at the Hotel Ambre as both were very nice - just be a little more picky about the time of year you go. Have fun! :-)

didnt want to come home

from pigging
recently returned from the Ambre hotel where we had a wonderful relaxing holiday. The hotel is an hours drive away from the airport, and we were tired, but we had a lovely welcome and first impressions were great. We had a very spacious room, paid extra for sea view, but unfortunately all the trees were in the way, but we were a few yards away from the sea.
The food was delicious and every night had a different theme, and the food was plentiful. The pool was cold and brill, and the beach was wonderful, lovely sand and crystal clear water. BUT be careful a man went for a walk along the next beach to ours and though he had water shoes on he was bitten by a stonefish and ended up in hospital. I went in the water every day nothing on my feet, and thoroughly enjoyed it.
There were ants and bugs and lizards { we named ours eddie} in our room near the doors, but you have got to expect that on an island, the room was thoroughly cleaned each day.
What we didnt like was the bed, it was huge but like concrete, we had bad backs for the two weeks, the other thing was the supplements in the restaurants and the bars, this i think is naughty after paying for all inclusive, all food and drink should be included, and check your bill at the end, we were charged for drinks we hadnt had it took over half an hour to sort it out, they had been put on our bill by mistake!
The hotel is owned by italians and believe me they are well catered for, with activities and entertainment, but saying that , though they are a noisy bunch, they all joined in, and had good fun, we were more that welcome to join them, but my limit was drinking my pina colada, walking a few yards to the pool for a swim and then after that turning the pages over of my book! it was exhausting. These are picky things, and i would highly recommend this hotel. there were plenty of british, one person there who we were talking to used to live up the top of our road! there was all age groups and though we did have a mini cyclone for 4 days the weather was hot, hot, relaxing very enjoyable holiday.
If you can try and add a stay in cape town, superb and just made the whole holiday.
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Other names for Ambre Hotel

  • hotel ambre mauritius
  • hotel ambre
  • ambre hotel mauritius
  • ambre hotel belle mare
  • ambre hotel
  • Address: Coast Road - Belle Mare - Mauritius
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