Macushla House Hotel

, Nairobi, Kenya
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Macushla House Hotel

, Nairobi
Nairobi, NA, - Nairobi - 42510 - Kenya 20/750/1987
45 Traveller

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SARDIUS TOURS AND TRAVELS MR FELIX NDUNDA CON OPERATOR SARDIUS TOURS AND TRAVELS MR FELIX NDUNDA CON OPERATOR Mr. Felix ndunda owner of sardius tours and travels is not a reliable tour operator. He ensured that our Kenya and Tanzania safari was a most stressful and harrowing 12 days. On landing at Nairobi airport we were met by Mr. Felix Ndunda And we promptly handed over the balance 70% payment. 30% advance had been wire transferred to Sardius Tours and Travels bank account as listed below 3 months earlier. Account name: sardius tours and safaris Account no. 0212008541400 Bank: co-operative bank of Kenya ltd Branch: university way P.O Box 60800 - 00200 Nairobi Tel no.+254 [20] 225 400,+ 254 [20] 225 411 Swift code: kcookena Country-Kenya City-Nairobi Address of Sardius Tours and Travels is listed below Summit house,5th floor suite 513 moi avenue/monrovia lane P.O. Box 9251 (00100) GPO, Nairobi, Kenya. Tel;+ 254 20 251547 +254 20 201 50 94 Fax: + 254 20 251548 Cell: + 254 733 546 901 info@sardiustours.com sardiustours@wananchi.com www.sardiustours.com On receipt of 70% balance payment we were handed over a receipt for the full payment and a detailed itenary. Only confirmation vouchers for amboseli,the ark and nakuru were handed over to us with the assurance that the rest of the confirmation vouchers would be handed over to us at the Tanzania border. At the Tanzania border we were received by Mr. Orassa owner of tour company adventures of Africa. The safari vehicle for the Tanzania leg of the journey was a wreck. Dust from the road came into the vehicle, the 4wd had no transmitter and the driver’s door used to open on its own. We reached sopa Ngorongoro at 7.00 pm and imagine our shock on finding that they had no reservation in our name Mr. Orassa refused to accept calls and Mr. Felix tried to pass on the blame to Mr. Orassa (his Tanzanian partner). With the help of sopa ngorongoro’s manager we were accommodated in a single room after making payment in cash. The next day after repeated follow-up with Mr. Felix and with help from the sopa resort manager Mr. Felix visited sopa’s office in Nairobi and made payment for 2 nights stay in sopa ngorongoro and 1 nights stay in sopa Serengeti. On reaching sopa Serengeti after a 8 hour journey we were informed that sopa Serengeti does not hold reservations in our name for that day’s stay.Mr Felix informed us that 1 nights stay has been arranged at lobo lodge more than 4 hrs journey from sopa Serengeti. The driver refused to drive all the way until he was paid 200 dollars which we paid. On reaching the lobo lodge at 7.00 pm we were informed that there is no reservation. Finally at 8.00 pm we were checked in. we had left from ngorongoro at 6.30 am that day and been traveling in a vehicle which was constantly rattling and full of dust for more than 12 hrs. Next day we were checked into Sopa Ngorongoro where again we could not relax as all our time was spent in following up with Mr. Felix Ndunda for the confirmation vouchers for Mara Sarova tented lodge at Masai Mara. In the end the general manager of Sopa Serengeti had to personally call up Mr. Felix Ndunda and request him to email the voucher which Mr. Felix finally did. The same story continued in Masai Mara, where the manager of Mara Sarova Tented Lodge made repeated calls to Mr. Felix Ndunda for the confirmation vouchers for Mt Kenya Safari Club. Late in the evening Mr. Felix sms’ed the confirmation no with the promise that the voucher would be faxed at Nakuru the next day, which he did at 6.30pm next evening. The reason for sharing the above with all travelers to Kenya and Tanzania is that please do not put yourselves at the mercy of unscrupulous tour operator’s as you are literally in a jungle out there with no option but to rely on your driver and tour operator. Please rely only on a KATO(Kenya authorized tour operator) E.g. southern comforts, catalyst tours and travels etc. in Tanzania leopard tours and travels are well known. Wish you all a happy and safe holiday. Regards, Trisha M.

Africhoice Cheated us, threatened us, lied to us. Because of them, I will never return or recommend Kenya.

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