Other reviewers must have been unlucky! Indiana has many of the faults listed, but not as a regular thing. Rooms are cleaned thoroughly and towels changed every day. The aircon is creaky, but it works and is adjustable. Reception can be slow and a bit dozy, but everyone there is pleasant and helpful. A major bonus is that it's cheaper than the big hotels on the North Beach, such as Travellers or Whitesands. I've stayed at Indiana many times, also at others, so speak with knowledge. It's worth adding that hotel rates in the area can be negotiated!

we were staying there me and my fiance, so we went to eat in the hotel dinning and had a pouch bag with money passport and credit cards and room keys. so we eat and the pouch bag was next to me down, we finished to eat we left to go back to the room it took less than 5mins, we realize we forgott the bag in dinning we came back it was not there the bag with the keys money credit cards, we ask the workers know one knew where it was or cared, so we asked the manager he didnt have any answer so we had to wait for the owner the indian lady when she came she just told me it can be your fiance who took and hide, tried to explain to her we were together she didnt even care neither to call police , so had to go to police next day which was late and even she was not willing for the workers to be questioned and was clear the worker took and the owner knew it which is things happening there always with tourist, so we had to move to travellers hotel which was great experience good service and safe

My Kenyan wife called Indiana from Nairobi. She was told by a nice lady it would be 7000 shillings for bed and breakfast for 2 nights. On Arrival they saw me a foreigner and it was suddenly 5000 shillings 2 nights bed and breakfast. We were surprised And commented it was cheap knowing how mombasa people try to milk foreigners. The next day we decide to book another night and are surprised to find we only paid one night not 2 and now owe 5000 shillings and being 9 pm we could go nowhere else. We had to pay and the next day we left. The boing card had been altered after we paid to say 5000 per night not for 2 nights. After we booked out we realized we had left a mobile phone charger and a sandal in the room. On return we were told the cleaner found nothing. The lady in the reception went to look in the room also finding nothing. On request she said she had no number for the cleaner and could not help. After a threat to write a letter to the general manager suddenly she thought she had the number somewhere. needles to say we had to buy a nwe charger and the sandal is still noowhere to be seen. I would not recomend this horel to anyone at all not foreigner or kenyan. We left and went to the kahama nearby who could not be faulted at all. The masai watchmen were so polite and helpfull. the reception also and cleaners and wait staff i can not praise highly enough. stay kahama not indiana. maybe because a kenyan owns kahama made the difference but i dont know.