Club Sun N Sand Hotel

, Mombasa, Kenya
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Club Sun N Sand Hotel

, Mombasa

Rooms: 300

PO Box 2 Mtwapa via - Mombasa - Kenya Hotel Website | | (20) 2057950
634 Traveller

Reviews - Club Sun N Sand Hotel

Don't Stay Here
Submitted by: Niall in 02/01/08
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young Couple
I have just spent 2 horrific weeks at this resort. Whilst on safari we had our room safe broken into (and relocked using our code) and had cash and cards leading to £2200 being stolen. Aside from this, the hotel is in a terrible location far from everywhere. The taxi's are crazy expensive and so it is easy to get a feeling of being trapped in the resort compound. The beach is terrible and the sea water seems almost devoid of all sealife, which is unusual for a equatorial coral area. The hotel itself is by no means anywhere hear 5* let alone 4*. The standard is more like 2* with 3* facilities. The resort is garish in its decor, but would probably have been quite nice in 1970 (despite a recent refurb)! This is a terrible hotel, although the weather was at least good!
1 out of 1 reader found this review helpful
My thoughts
Submitted by: Kri in 04/08/07
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Family Traveller
Having just come back from Club Sun and Sand, I can honestly say that it is not a five star hotel. The rooms left a lot to be desired. The decor did not do it any justice and they were not very clean. We were constantly asking houskeeping to reclean. There seemed to be a problem with the hot water, which was resolved three days later after having complained to our rep. The bed sheets and linen smelt musty and were rather limp. We had a extra special visitor in our bed on the first day, yes a lovely healthy, big cockroach. We asked to exchange rooms. Having got over the initial shock, I must say that the grounds and pools were amazing. The staff were extremely helpful and very polite, nothing was too much trouble. Being a group of eight vegetarians, the chef, Mansoor and his staff took extra special care of us and made sure that all our needs were catered for. The all inclusive snack bar had restrictions , ie ice-creams and pizzas were only available between 12 and 3pm, after that time, you have to pay. Another point to bear in mind is that it is miles away from anywhere and there are no courtesy cars to take you into the city. It can cost anything up to 8000 shillings to hire a cab(if you book through reception). I am sure it would have been cheaper outside the hotel.
I also agree with the previous reviewer, that there was no beach, just a lot of seaweed. However, if you can, walk further along the beach, there is an orphan's school run by a voluntary Christian Samaritan. The classes are held on the porch of a building and usually attended by 128 children, 80% are orphans and the rest from poor families. If you can, take pens, books,second hand uniforms, they will be greatly appreciated.
If you can look beyond the rooms, then you will have a great time.
Gr8 Hotel Friendly People
Submitted by: Ian in 05/09/06
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Family Traveller
This hotel is gr8 it is not a five star but the staff are really friendly and more than make up for the fact it is not a five star as claimed. Kenya is an excellent place for a beach holiday or an adventure to remember. I stayed at the Sun n Sand and cannot fault the food and the staff. The beer is diluted so a tip is to go to the german bar outside and drink Tuskers for anything from 80 to 120 shilling. Don't be afraid to go outside and DO use the beach boys or the locals to book safaris or trips out. They are flexible with the prices but overall you will save money especially on the Safaris. Ask for a guy called Hassan or Chico. We went to the village next to the hotel please do likewise and take some sweets etc or books and pens for the kids.Any clothes etc would be more than welcomed. These are poor people but beleive me they are the most friendly and happiest you will ever meet. Check out the Nakomat for cheap booze etc. Do go to Haller park it is an experience feeding Giraffe.
A Teenagers review for once!! And I say it was wicked
Submitted by: Alex in 10/08/06
  • Age Group: Under 18
  • From: United Kingdom
  • Traveller type: Family Traveller
I completely disagree with your review (but I am sorry u and ur family all got diarrhea and its more likely that you didn't pick it up at the hotel but on ur safari), I am 17 and I found it to be a holiday of a life time. We have just got back from club sun n\' sand and I am missing it already and want to go back!! There was one down -side to staying at this hotel and it was that the beach was not a beach, it was more like a sea-weed and beach boy infested beach. If you get to know a couple of beach boys, and go on a couple of trips with their company, a lot of the other beach boys leave you alone for the rest of the holiday, and u will be referred to as \'new meat\' if u r new arrivals. We went on a 3 day safari, staying at Savo west (or east, cant remember) and at Amboseli national reserve, it was absolutely amazing and it wasn't over rated!!! I would definitely recommend coming club sun n sand, and mike\'s review doesn't sound like the same place I stayed at. All the Kenyan's are really really friendly, including the staff at sun n sands. The other down-side (there aren't many) is that the entertainment does get a bit samey, this is especially bad for teenagers and kids, but there is a games room which keeps u occupied for the night. I feel like I have put on about 20 stone (I am not obese btw, that's just a joke), the food was yummy, but I do not recommend having breakfast, lunch, and dinner in one day (then u definitely will put on weight!). I would praise this hotel more, but I can't be arsed to type anymore.
Great weather but...
Submitted by: mike in 23/05/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
That was all. This is the only holiday i have ever been on and come back losing weight as did the rest of my family, including my 12y.o daughter who only weighed 6 stone when we departed from the UK she and the rest of us suffered diahorrea whilst on this holiday. other people in the hotel were actually worse and spent 3-4 days in bed with food poisoning and had to be visited by the doctor. If you went onto the beach you were hassled by locals wanting money or clothing off you and not all of them were traders. The safaris were over rated and all the people that we spoke to felt they were not value for money the hotel was very basic a bit 70`s style the room maintainance was poor with broken floor tiles screws sticking out of the floor and washed but not stain free bedding. My family and i were glad to get back home and we will not be returning and i would not recommend Club Sun & Sand to any one. I met an older couple whilst there and it was thier 4th visit in ten years they too said it would be thier last as standards were deteriorating not just in the hotel but throughout Mombasa itself.

Historical Traveller Reviews of Club Sun N Sand Hotel

great hotel, fantastic staff, beach perhaps suspect?

from BILLIAM96
My partner and I have just returned from 2 weeks at the Sun N Sands and had a great time. We upgraded to a superior room for about £100 per week and found it to be worthwhile with the views etc. You could not fault the food or service in any way. Tips were not expected, but if given were much appreciated. There is an Ala Carte restaurant that serves a brlliant Lobster at about £25 with a bottle of bubbly per person thrown in. Worthwhile if you fancy a treat, but I must say that you could stay at this hotel on an all-inclusive basis and not spend a cent if you wanted. As you have to pay at the posh restaurant it is usually empty and has no atmoshere, but if you ask Moses (the manager)he will arrange for your meal to be served next to the pool - which is fine. The wine was medioca, but there was decent wine on the munu at about £12 a bottle. The entertanment was also good, with various groups and acrobats etc, etc.
If there is a disadventage here it's the beach. It's not the ideal sandy type but more of an interesting corral type that hurts your feet. The great pool areas more than make up for the beach though.
We did not go on Safari, but everybody that did were very impressed and enjoyed every aspect of them.
At the end of the day the test is if we would stay at this hotel again - and I would go back tomorrow.

Excellent Value

from SarahNorthLondon
The hotel is spotless, the rooms are basic but clean and comfortable with a fridge, safe(free of charge), hairdryer, aircon, TV, tea & coffee making facilities and a powerful shower with plenty of warm water. The only downside - the water is quite salty - girls take good hair conditioner with you!

There are so many staff to look after you and always with a smile. Everybody is friendly and they really make you feel welcome.

Yes the hotel is probably more like a 3/4 star as opposed to a 5 star, however this is reflected in the price and we thought it was excellent value and will definitely go back there again.

We used a tour operator called DM Tours for our 2-day safari to Tsavo East. They were about half the price of the tour operator and we got a 'proper safari jeep' instead of a cramped safari bus. They have a website, check it out. We saw so many animals and stayed in the Voi Safari Lodge (not the height of luxury but perfectly adequate and the views are superb).

The beach is a let down but the pool area is so nice that we probably wouldn't have gone to the beach anyway. Some of the sunbeds are old but you get a nice comfortable matress anyway! No need to take towells, as these are supplied everyday for the pool.

The food is great considering it's Kenya and many people in the north are starving! The Chinese restaurant is excellent, the Safari Ranch is good and the Italian is OK but everybody will have their own opinion.

Highly recommended, and not one mosquito bite in 2 weeks - testament to the cleanliness of the hotel perhaps!

t wait to go back

from LindaWalsall
Sun n sanda is a great hotel, staff are all excellent and can't do enough for you (we did not find tipping or being asked for a tip a problem anywhere)Wherever you walk you hear Jambo (hello) and greeted with a big smile! We found the food to be good, speciality nights where they move the whole restaraunt outside, beautiful. Breakfast, lunch and dinner are buffets in the main room with plenty of choice. There are also other restaurants but we didn't get chance to try them. The grounds are landscaped with good pools, especially the one with the swim up bar! The front leads down to a beach. Here you will be greeted by the locals trying to sell you anything they can. We went out for a walk to the sea wall ( when the tide is out the reef is exposed and you can walk out at about knee hight for 20 min in a sandy path. The lads show you urchins, fish, sea cucumbers etc all for a couple of £ (we would have missed most of it and it is good to invest in the locals.) We booked a two day safari through Hassan on the beach. He works for a company but they are not allowed into the hotels as the tour operates have the licences. The exact same trip to Voi lodge was £105 each and Thomson were charging £185. Trip to be recommended. we saw elephants, zebras,giraffes leopards, & lions. Hassan & the driver Catana were excellent the lodge was fantastic an overall fabulous experience. take pillows from your room as the journey to the parks can be quite bumpy as the roads are poor. Did 4 dives with Barracuda dive shop (in hotel and at whitesands hotel) they were ok but the water was not as clear due to rough seas. If you are diving take sea sick tablets even if you have never been sick before! Saw sharks (small) turtles and an assortment of fish. some in our group saw a whale shark but we missed it with the low vis. We also did a Dhow sunset cruise and meal which was spectacular. The kenyan people are very poor, take any spare clothes that you can leave, they are glad of anything. The school welcomes paper and pens. Needless to say we are already planning to back next year. Have fun and enjoy all that kenya has to offer!!!!!!

Sand Jan 13 - 28th

from tazconnection
Arrival at the Airport – Either make sure you have a Visa before travelling, or make sure you have GBP (£s or US$) as the Kenya Shilling is not acceptable as payment. The cost is £30 each.
The journey from the airport is about 1 hour, along the road is quite an eye opener with shacks bordering nice big houses!

The Hotel
Once you reach the turn off for the hotel, it’s down a dirt track alongside the local village, which again a real eye opener with the poverty. Outside the hotel gates are the local village shops (or should I say shacks that sell carvings alike to the hotels guests!), this seems very intimidating at first, but once you have visited the village, it’s really not as bad (see below).
Once through the gates you are greeted with a very pink/peach hotel, that I must admit did not fit in with the surrounding! However, once you alight the bus you are greeted with a local dance, an ice cool face towel and nice non-alcoholic drink (Sand and Sea special!).
The rooms are basic, but everything you need, safe, hairdryer and mini bar, however, the mini bar has nothing in it, you have to request housekeeping to fill it.
I would say that the hotel is a 3* not a 4 or 5* as advertised, the food is also 3*, but the breakfast is one of the best I have had on a holiday away from the UK! The drinks are OK (just), but the cocktails are not up to scratch even in the paying bar. The entertainment is fun if you want to join in (keep fit, bowls, coconut shy, pool volleyball, football etc. There is also a diving school which we took up, well worth it! The staff are very helpful and good fun, say hello to Hillary and Liz (the exercise girls), Dickson (the dive master) and Whitecliff (the swim up bar tender) from Donna and Arsenal Chris!
At first glance the beach is very disappointing, the sea was at least ½ an mile out and the sand is almost non existent, more mud then sand, along with this are the numerous beach boys, who are trying to prise away your money and are very intimidating at first.

How to deal with the beach boys -
There is a wall between you and the beach and the hotel has guards to patrol the wall to keep the beach boys away, albeit a few foot!
Talk to them and get an idea what they expect, once you have found a nice one, keep to one beach boy, we used a guy called “Charlie”, once you have one of them, the rest tend to leave you alone. PS say hello to Charlie from Chris and Donna!
Never promise the beach boys or the locals anything you can’t or wont go through with, they find it rude and will hassle you for the rest of your stay.
Charlie (a very nice guy), took us for a reef walk on our second day back from safari, very informative and saw things you would not see. It took around 2 ½ hours to complete, which we gave him 200 Kenya Shillings per person (around £1.70 per person).
The beach boys can get you a very good price for all your trips.
Although the Kenya Shilling is the local currency, everyone takes £s or US $, in fact, the exchange rate from the locals is better then I could get in the UK.

We went round the local village with Ali, one of the Guards from the hotel that we befriended (say hello to Ali from Chris and Donna). Take with you plenty of sweets, the local children come running down from everywhere just for one sweet and the smile on their face is well worth it, but also very sad! Pens, pencils and exercise books are like gold dust, so if you can take some of these with you. You can also buy your sweets and pens etc from a local shop.
Ali took us to his house (shack!) around 8’ X 12 ‘, one double bed, his three children sleep outside, very sad, but they are very happy as are all the children, perhaps a lesson to us all! Once you have visited the village, you feel at ease and we often went to the local bar just outside of the main gates, and although you get asked to look in there shops, you were left alone!

Safari is just great, we done the two night and three day Safari to Tsavo East and West, it really is worth doing.

Overall – A fantastic holiday, two weeks of sunshine (95 degrees) each day, very pleasant staff and a cheapish hotel (which made up for the fact it is a 3*) an good fun, we did not have enough time to do everything we wanted to do – Enjoy! Chris and Donna!

OK but....

from Cinematic_Legend
Just had a week at the Sun n Sand - our third trip to Mombasa in recent years - and i have to say it was a little disappointing. We knew what to expect in terms of the `Star Ratings' so that was not a problem, but we were massively disappointed by the service levels, something we have not experienced before in Kenya. Trying to get a drink was often a problem, especially around the pre-dinner time. The few staff that were `waiting' were poor - took ages to bring drinks, often brought the wrong ones, on a number of occasions just did not bring them at all. Queuing at the bar was something of a lottery. The array of drinks was the usual `All Inclusive' stuff (local beers and spirits) but one of the biggest complaints was lack of `diet' drinks. One of our party is diabetic, and can only drink sugar-free products. Despite checking before we went that they were always available, on several occasions we were told that they were not - and in quite an abrupt manner.

As a result we ended up going out of the hotel 4 nights out of 7 - not adding good value. When we eventually complained about the generally poor level of service, we were told `try our a la carte restaurant - service there is excellent'. That was not the answer we were looking for - `pay more and you get good service'. For a party of 4, we had already paid quite a substantial amount for the trip, and genuinely believe that service should be the same in all parts of the hotel.

On the positive side, the hotel is generally clean, and there were some real exceptions to the general `poor service' rule. The pools are fine, although as has already been mentioned, the sunbeds have certainly seen better days. In fact, they aptly summed up our view of the hotel - OK, but could be so much better. Everything seemed to have been done just a little on the cheap side - poorer quality, fewer staff and so on.

Would we go back? To Kenya, definitely. To Mombasa, certainly. To Kikambala? Probably not. To the Sun n Sand? Definitely not.

Absolutely Fantastic!!

from StaceyPlant
My partner and I (both 25) spent three weeks at this hotel from 16/12/05 for Christmas & New Year.

We booked with First Choice and flew from Gatwick, the flight was fine, good leg room and individual TV monitors which was great.

Upon arrival we were taken to a conference room with aircon where we had cocktails and a short introduction to the hotel. Some had to wait as their rooms were not ready but we had our key and went straight there to get out swim kit on. We were on the first floor with a pool and sea view, very nice.

I was slightly anxcious at first being in unknown teritory, but after the first day we settled in easily, the staff are extremely friendly and say Jambo all day long.

We ate in the buffet restaurant most days and had some lunches in the Snack bar, all food was very nice, with good choice. We ate at the a la carte once, and the food was amazing, definately worth a try. We didn't go to the BBQ, Oriental or Italian, don't ask me why just didn't feel the need as we liked the buffet just fine and could turn up when ready, as you have to book the others.

There are a number of pools which are all inviting. The pool with the slides and bar is a fresh water pool and the others are salting, although you can taste some in the slide pool. The daily activities are fun, we played croquet, darts, water polo, beach football and pitch and put. They also have streching, aqua aerobics, tennis, badminton, pool, crazy golf which is on concrete so the balls go flying, but worth it for a laugh.

We booked two safari's with the rep once we were there, then you get to keep your room and not check out!! We did Tsavo East & West on a 2 1/2 day safari which was amazing, we stayed in Voi Wildlife Lodge in East and Finch Hattons in the West both 5*, we saw many animals - well worth it. We also booked a 2 day safari to Masai Mara and stayed at the Mara Serena which was also fantastic, i'm glad we did this as we saw the last few animals which we didn't see in Tsavo. The only one which we didn't get to see was the leopard.

You will find that the beach boys at the hotel are intimidating at first but once you have established communication with a certain contact then the others tend to leave you alone. We spoke to the famous Henry (pink cap) and Martin, they will invite you on beach walks to the reef which we didn't do as I hate the sea, dolphin trips, safari's, you name it, we didn't do these but we did visit Kikambala village with them, it's certainly eye opening to see how they live. Make sure you take sweets with you as the children love them. They're not happy unless you bring them along.

The beach boys also have a small shed looking shop on the beach to the left called Marks & Spencers Kikambala branch, definately worth a look, we said to them that we were looking around and would come back at the end of our holiday and they were content with that, and we kept to our word. See pics of shop!

Please say hi to John in the main restaurant and bar, Beatrice in the snack bar, Sammi on the A-team for us, they are all fantastic people.

There is a nice shop at the hotel and internet access which is good.

The nightly entertainment is a laugh, they try very hard and it's not really for long. As we were there for xmas & new year we probably saw shows that are not on all the time. This time of year is highly recommended as they do lay on a great Christmas eve, carols on the beach, nativity play on the beach and santa on a horse etc... New Years eve was good too, great show, huge net of balloons released on the dance floor and fireworks on the beach.

This hotel is highly recommended, if we ever go back to Kenya we would definitely stay here.

Christmas at Sun n Sand

from jigglypuff
We spent Christmas week at Sun n Sand with our two children aged 11 and 8. Transfer takes a good hour from the airport (in addition to the hour spent waiting on the coach whilst other guests made their way through the visa queues to baggage collection), the roads are very bumpy en route to the hotel and, as already mentioned, the evident povety is heartbreaking.

The hotel is fine. It's not 5 or even 4 star but then again this is Africa not the West. We've been fortunate enough to travel extensively and stay in some amazing hotels in recent years so we found the accommodation here very ordinary. Our rooms were clean but basic. Quite a lot of the bathroom tiles were cracked and the suites looked fairly old. Towels are old, frayed and in short supply. Each room has two bath towels and one small hand towel but these seemed to be replaced every day with clean ones. Having said all that, the water pressure was excellent (apart from arrival day when there was no cold water anywhere in the hotel and none of the toilets flushed!) and the air-conditioning was adequate. We had top floor adjacent rooms with great views and a nice balconies.

The pools and hotel grounds are clean and tidy. The children enjoyed the two short waterslides. The sun loungers are old and in need of replacement to be honest. Many of the backs are broken so you can only lie flat, however, there is a good supply of mattresses and the beds are comfortable.

Where the hotel lacks modern fixtures and fittings it more than makes up for in its quality of service and staff. The Kenyans are the most friendly and polite people and, without exception, the staff were kind and hard working.

The variety and quality of food exceeded our expectations given the extensive povety and general quality of the hotel. Once again the staff worked tirelessly to provide different dining experiences in the evening by setting up tables and chairs outside and serving the food in different locations during the week. The main restaurant is not air-conditioned so it made a pleasant change to dine outside. Likewise the evening entertainment was varied throughout the week but with tired children we did not get to experience much of it first hand.

Finally the weather was hot and sunny for the entire week but the humidity was also unpleasantly high. We were all lucky enough to escape attention from the mosquitoes!

We took a two day safari to Tsavo East which I booked with DM Tours on line from the UK. Our driver Peter was excellent. Beware, the journey to Tsavo East takes you along the Mombasa to Nairobi road which is not for the faint-hearted. The locals call it the 'dancing road'. Personally I think the term 'road' is somewhat generous! The safari was undoubtedly the highlight of the week for our family. We spent one night at the Voi Safari Lodge which has the most breath-taking and unmissable views.

I hope you enjoy Kenya as much as we have.

Not bad but not great

from Geordieglobetrotter
Hi we came back from Sun n Sand on 17th December and although there is nothing too wrong with the hotel, it is not 5*. Our flight out with First Choice was excellent, we had paid a little extra for the premium seats and it was well worth it although the economy seats looked great also. The hotel is quite a drive from the airport being about 20-30 mins further than Bamburi Beach, on arrival we were directed to a large room and given a soft drink while we were asked to complete registration forms, to be honest after such a long journey, we would have liked to have been given the key to our room and filled in the card later. Our room seemed ok at first, on the ground floor with a partial view of the ocean, however when we returned to it in the afternoon the air con had leaked all over one of the beds and the floor was flooded. We called reception and they said they would send someone but after a while we asked to be moved to another room in case it happened again. After some discussions they agreed and we were given a new room on the top floor which was bigger. The aircon wasnt working at all in this room but was fixed by a maintenance man fairly quickly and we had no problems after this. Our room boy was great and supplied us with bottles of fresh water each day. The beach as has been said before is not the best and for the first time we experienced stinging jelly fish which we didn't at Bamburi Beach when we stayed there a few years ago. The food in the restaurants is ok, there will always be something to eat and the BBQ ranch is pretty good, although the Chinese was disappointing with the smallest portions served (ie one small spring roll as a starter). The evening entertainment is not great and the variety of drinks isnt too good either unless you like the usual vodka, rum or gin. Overall the hotel is good value for the price we paid, the staff as usual were faultless but we wouldn't stay there again.

t rate it 5 strar!!!

from A TripAdvisor Member
I returned yesterday for a weeks pre-xmas break at the Club Sun n Sand. To be honest I was disappointed with the hotel - it wouldn't rate it 5 star at all - more like 3! It was my sixth 'all inclusive' holiday to a 5 star resort so I am well accustomed in what to expect. Don't get me wrong, the rooms were OK, but just OK. They were fairly basic, no hint at all of being in Africa though & the water for shower/bath is salt water! The food again was OK, not great - the buffet was like something you would expect in a Mediterranean 3 star. Not very inventive & very tedious. The snack bay was chips, burgers & pizza - again not very African! The drinks again were just OK - you had to ask for ice & had to sign for every drink you had for their stock control - which was again tiresome. The 'resort' is not what you would expect of a resort more like a medium size hotel. There was nothing particularly African about it - you could have been anywhere. If you are looking for a cheap all inclusive it's fine, but don't expect anything as luxurious as you would get in a 5 star all inclusive in the Caribbean!

club sun and sand

from yveEngland
We stayed at the club sun and sand resort for 14nts in November.
When we arrived we were impressed with the hotel, it was very clean and the staff looked after us well, check-in is great you sit down fill in your forms and have a welcome drink while doing so.
The rooms were ok, not overly pretty but had all the facilities you would expect. All meals are served in the main buffet resturant the food most of the time was good some nights it did not suit us but you can't please everyone all the time, however the lunchtime snack bar was excellent with waiter service and quite a varied menu during 12-3pm.
Slightly disapointed that the beach is not in use, although if you were to sunbathe there you would be bugged constantly! The beach boys are excellent for cheaper trips and the walk out to the reef! (average rate is 400 kenyan! don't be imtimidated)
We did a 2 day safari to masi mara and stayed at the goveners camp-fantastic!
Overall an excellent holiday, night time dinner trip on the tamarind dahl is superb.
Don't expect much going on in the evenings its very quiet!!

Other names for Club Sun N Sand Hotel

  • sun n sand beach resort
  • sun n sand beach kikambala
  • sun n sand beach
  • Address: PO Box 2 Mtwapa via - Mombasa - Kenya
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