have just returned from holidaying in the gambia. on arrival at bungalow beach hotel my family were placed in a scruffy room where the air con did not work, three of the lights did not work, the cooker did not work, the mattress and bedding were heavily stained and there were only two beds and we had ordered three. there was no food arrival pack as promised in the brochure. we had a walk around the grounds to find there was only one other guest in the hotel. it was literally a ghost town. we ventured on to the beach and constantly pestered by bumsters. we returned to the hotel and complained about the standard of our room. staff were unfriendly and slow to respond. we were eventually moved to another room which did have three beds still no food arrival pack, cooker not working, strange gas like smell, two lights not working and air con that worked but was so loud it was unbearable. after three requests the food pack did arrive but contained some cream cheese which was clearly off!!......
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