Tropicana Jasmine Club Hotel

, Sharm El Sheikh, Egypt
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Tropicana Jasmine Club Hotel

, Sharm El Sheikh
4 star

Rooms: 202

1 Naama Bay - Sharm El Sheikh - 11341 - Egypt Hotel Website | | 002 011 2279003
320 Traveller

Reviews - Tropicana Jasmine Club Hotel

10/10
Brilliant!
Submitted by: Natalie-Levi in 07/06/10
  • Age Group: 1825
  • From: United Kingdom
  • Traveller type: Young & Single
Me and 3 girl friends went to this hotel and absoloutley loved it. The staff where friendly and our rooms where clean and air con'd which was good because of the extreme heat over there! there was music on during the day and the snacks between meal times (if gone all inclusive) where great. Sipping cocktails at the pool bar was fun! I am now returning again next june.
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10/10
Wish I was back there!!!!
Submitted by: Lorna in 19/10/09
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Relaxation Seeker
I can not fault this hotel, I had the best time ever. I went with my mother. All the staff were so friendly and just so welcoming! The room was clean and they came in everyday to clean it. The food was nice! I loved everything about this holiday. I was going to go on holiday in October but i loved this place so much that i am going to go back in May 2010. I miss all the people there! You will not be disappointed!
10/10
fantastic!!!
Submitted by: natalie in 08/09/09
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Sun Seeker
we went to to tropicana jasmine for our honeymoon and we were not dissapointed it was fantastic the staff was so friendly the rooms were spotless and the food were really nice with loads of choice.the only problem we found were that the anamation team would not leave us alone wanting us to do games and sport all day when we said no they were really pushy asking why not a lot! the beach is about a 20 minute walk but very nice.i would definitely recomend this hotel to anyone as we are going back in may 2010!
9/10
the best holiday ever
Submitted by: niki in 21/07/09
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young & Single
i got back from my holiday not long ago and it was just fantastic. staff was helpfull nice and friendly they made sure at all time we've got everything we need and any problems we've had at the begining they sorted out for us. Food was lovely lots of different things every day and italian restaurant was very good too. Hotel is quite close to the beach and all of the shops about 10 min walk. rooms were quite big cleaned every day and even when holtel have 2 pools u can use 2 others at tropicana rosseta 2 min away. our hotel was very good over all and i would recomend it to anyone.
2/10
not value for money
Submitted by: vinod in 15/07/09
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Family Traveller
Arrived at midnight and found door had big gaps which can be opened without a key,toilet door lock broken and in shabby state. not suitable for vegetarians,no bus service to beach,animation team suitable for adults and nothing for children.Good and helpful staff all round.amazed to find a 4 star hotel reception serving drinks in plastic cups.TV in room not working good due to poor reception.
2/10
not suitable for children
Submitted by: marlene.hardman@ntlworld.com in 30/06/09
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Relaxation Seeker
Although the rooms were nice, cool and cleaned daily and also the area there was nothing for children to do, entertainment was very boring and just focused on adults. Nighttime entertainment was diabolical aimed at adults but to act like children, no shows whatsoever all audience participation. Ice-creams at all times you had to purchase and the bars were small one during day one at night - toilets were also few and far between. The walk into Naama Bay takes around 20 mins (able bodied) and there is NO bus to take you to the crappy, dirty private beach !!!!!!
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Historical Traveller Reviews of Tropicana Jasmine Club Hotel

t fault the place!

from mrs-aggy
We booked the Tropicana back in October and then read some fairly worrying reviews about the hotel only being half open. We were relieved when we got there that it is all now open and functioning. The food in the restaurant was great, a good choice every night. The buffet was always hot with fresh supplies being brought out from the kitchens regularly. The bar service was good. Initially between 5.30pm and 7pm there was no bar open for the all inclusive basis, but due to several complaints the management changed the main bar opening hours to address this. The rooms were clean and tidy, maid service daily. The pool area is very nice, although there are lots of people who seem to think you need to put a towel out at 6am to get a sun lounger. This isn't the case, we often didn't bother till after breakfast and never had a problem. The walk to Naama bay takes about 10 minutes, but I wouldn't reccommend this hotel to anyone with walking difficulties as it is up a very steep hill. The only bad thing I can think of to say is that the 2 swimming pools are absolutley freezing!

A Most Enjoyable Week 21.01.09

from LiverpoolNan
We were quite apprehensive after reading the reviews but needn't have worried.
The restaurant was finished before we arrived (21st Jan)
The food was hot with plenty of choice. Temperature of food constantly checked by management.
There was a sunbed everymorning waiting for us (look after the staff and they will look after you!)
The staff on the bars,restaurant and by the pool can't do enough to make your stay enjoyable

Good value winter holiday

from northern_birds
You get at least as much as you could expect for your money. No wine in the all inclusive tho. It is a fair walk about 20 mins to beach and centre, thats fine in winter but it's too hot to walk this far in Summer 40 degrees. But hotel pool is good if you just want to sun bathe, but it's too cold in winter to go in the pool. The hotel is great like most in Egypt, clean, tidy, modern, friendly, food and drink was average. I have been to Egypt around 7 times (diver) and it used to be cheap to eat and drink out in Nama bay but not any more around £3 for a bottle of beer and £20 for a good meal. So all inclusive is worth it. Also I recommend you stay close to Namma Bay if you want to be near bars and shops, many hotels are now built up or down the coast and it's a long taxi ride to the nearest bar.

Beware...........................

from Diver_Dave_8
Having stayed in Sharm El Sheik on three previous occasions my wife and I pretty much knew what to expect. However, we were not prepared for the Tropicana Jasmine Hotel. The main problem was a case of attempted deception by a member of the bar staff and a cashier. The amount of money wasn’t the issue but after that experience the holiday was pretty much ruined, through a lack of trust of everyone else who worked there. The Hotel management told me that they resolved the problem by disciplining the staff involved but I have my doubts.

Whilst waiting to leave for home my wife and I must have witnessed at least 5 people complaining to reception about what appeared to me money issues i.e. unexpected charges.

The other problem was that between 17:30 - 19:00 no food or drink was available unless you paid for it.

Not a bad Hotel but some serious scams going on. If you go be aware and keep your wits about you.

As for my wife and I four times are enough and we have no intention of ever returning to Sharm El Sheik.

Lovely Naama Bay

from JustJustina
My boyfriend and I stayed at Tropicana Jasmine Club in the mid December and we absolutely loved it! Staff is soo nice and helpful, the local area beautiful and people are freindly! Before we left the UK we've read on this site loads of other people's comments abt this hotel and we weren't really glad what we found out...Tourists were mouning about everything and the hotel was supposed to be rubbish..We went there expecting the worst ... what we got..was nicely surprising for us and we loved it even more! Reception - Mohammed - such a friendly and cheerful person..Bar staff - dont remember the guys names..but all of them were briliant... Food is not actually 5 star..but its not bad...We will definitely come back there again!!!!!!!

Cheap and Cheerful!

from Shelley40Wales
Arrived at night and was a bit wary when Ahmed, our rep, asked us why we had booked this hotel! He didn't seem to know where to take us and after walking through the Rosetta hotel, we were taken into a segregated part. The AI part! The reception was small and noisy and very smoky. We were given our key and was sent to room 25--, on first impression it was ok, clean and not too bad. That side of the hotel is very noisy, there was a fan constantly whirring away in a building opposite and even with the door shut it could be heard. But, we had no problems when we asked to be moved, and we were given a room in 26-- block. Ground floor and near the pool. It was a bit worse for wear, but I have stayed in worse and paid more money. So we stayed and unpacked.
The walk to the restaurant was a bit too much, as the AI restaurant wasn't open. Although the restaurant was nice and the staff are so friendly. We didn't have to queue for a drink as this was bought to our table by Mohammed, and we seemed to have a never ending glass of wine on tap! The staff were marvellous and nothing was too much trouble for them. A welcoming smile, a bit of banter and we found them very friendly. Treat as you would like to be treated. I did get a bad stomach for a few days, although this stopped as soon as it had started, so wasn't nice but didn't spoil the time there. You can get stuff from the chemist opp the hotel and it worked.
The pool bar was ok, but the AI part of that was very lacking. I have stayed at AI before and the drinks and food were not very appertising, although yet again the staff were brilliant, and would bring your drinks to you. The downside of the pool is that you did have to join the party of folk who got up at the crack of dawn to get a sunbed! This is a pain! The pool was freezing, but was ok once in.
BAD POINTS- The flies are a nightmare and the mosquito's. Do not leave the bathroom door open as the vent in the bathroom was the service vent and this is where they were coming from. But if you asked at reception they sent someone to spray your room and they gave us a spray to use as extra. So if you tell them there is a problem they do help.
Tummy problems.
As on most AI I have been on there are a few undesirable people who tend to give UK and AI a bad name. They were drunk all the while and were noisy at night, with no consideration for those who just wanted to chill. There was no need when they could have sat in reception or at the bar, but loud music and swearing until 3 and 4 am is not very fair to others. I find when there are cheap deals then it does attract sometimes the wrong crowd, but this is to be expected?
Overall we both enjoyed the holiday, the staff, the hotel. It was a cheap away break and you did get what you paid for. If you wanted 5* then you would need to pay to get that, so what we paid and what we got were very reasonable. The weather was great, the food was fine, the restaurant was fine, and the staff were all brilliant. So all in all I would go back again.

Dont do All Inclusive!

from gutfeeling
We were all inclusive in the Tropicana Jasmine Club which is part of the Tropicana Rossetta. Which basically meant we had a room in the Jasmine part but had to eat in the Rossetta main restaurant as the Jasmine restaurant was not finished. There are good and bad points to the place:

GOOD

The room was very nice - very clean - with a balcony overlooking the pool. Cannot fault the room.

Weather was very good -hot and sunny every day, however the sun does dissapear around 1530ish.

The location is very good a 15 min walk to Naama Bay. Naama Bay has a nice selection of bars and restaraunts -we ate out every night -food very nice but same price as England some slightly more.

BAD

Bar

The A/I didnt include the Rossetta Bar (even for the welcome meeting which was held there). The jasmine 'bar' was just a reception - we tried it one evening and never bothered again - there was no music and no atmosphere at all and very smoky. Also unless you like beer the drinks are horrible had the worst Pina Conalda I have EVER had and been to 10 different countries!!!

Beach

The beach is about 15 mins walk away and drinks etc are not A/I.

Food/Restaurant

It was a good 10 min walk from The Jasmine part.

There was quite a selection of food but it was the same EVERY DAY and alot of it wasnt covered and there were always alot of flies everywhere so not very hygenic.

We had omelette every day for breakfast as this was the only thing cooked fresh. There is a tiny toaster which takes ages and there was always a que for it. Everything else was disgusting.

At lunch we normally had pasta as again this is cooked fresh-this was quite nice although the pasta was hard!

We only had dinner once on our first night and then ate out every night as the food was luke warm and had no taste and the atmosphere was just like a canteen with people pushing in front of you etc. We checked there every night before going out and it was always the same food - potatoes chicken beef and various salads and cakes with flies hovering around.

You also had to que at the bar to get drinks to go with your meal.

We were ill with stomach problems on and off too.

POOL

Had to get up 0730 every day to make sure got a sun bed as the beds were usually taken by 0745ish! There were not enough beds for the amount of people staying at the hotel.

There are flies everywhere all the time which get very annoying!

The snacks are the same every day - Croissants, cake and pizza in the morning (none of which very nice) and chips, rolls and chicken bites in the afternoon which they start cooking at about 1400 and leave out in the open till they get put out at 1630!
As others have mentioned the bar staff are quite slow and dont even look at you when serving you.

We didnt find anyone friendly here, they were only friendly when trying to sell you something. (However the room cleaner was friendly and pleasant)

Airport

This is not relevant to the hotel but gave us a bad start to the holiday -when we arrived at the airport we were told we had to pay a visa for £12 each-it is partly our faults for not looking into this but we paid it and then found out from another couple that you only need this if you are doing excursions to anywhere out of Sharm eg Cairo - which we were not doing. I tried to get our money back but it was too late. This annoyed us as we were misled by the person on the desk. We later found out most other on our flight had also paid this when they didnt need to!

We did not have transfers. Trying to get a taxi outside the airport was quite scary and stressful, about 4 drivers surrounded us and said they wanted £15 from us we told them no after someone inside had offered one for £12 we tried to go back inside but they kept hassling us. Eventually a driver said £12 but then after putting our cases on the roof of a taxi insisted on £15 we said no out of principle and then gave him a £20 note and he gave me £4 change and 1 euro -we spent about 15 mins arguing untill we got the correct change. This was a horrible experience the taxi driver was aggressive and rude.

The taxi from the hotel to airport was £10.

Overall I would reccomend this hotel only for a self catering holiday. Namma Bay has some nice restaraunts and bars but the locals do hassle you alot.

Brand new......maybe a few years ago

from doolyuk
Where do I start. We were placed in this hotel after we originally booked the rosetta....only for our travel agent so say that they had cancelled their contract with this hotel and bumped us up All inclusive to the Jasmine hotel. So we couldn't complain there.

When we arrived we were taken to our room 2507....which was clean....although I was expecting a new hotel not cracked floor tiles and shoddy workmanship filling in between tiles....Next morning we decided to look around. The main pool was not even tiled yet but was filled with the water and there was so much dirt at the bottom....yet our rep didn't even know this....great, as I would have thought this may be a health and safety issue.....and the buffet restaurant is not even open yet, but the a la carte did open during our second week (not worth the visit in my opinion but you may disagree).....so to put you in an all inclusive hotel where the restaurants were not even open yet is beyond me.....especially when you had to go to the rosetta for meals.....which our tour operator did not want to have a contract with.....very odd. There was also building works every morning at 7am waking us up behind the back of the Jasmine club.....

Bottled water you can not get.....4 star? you would expect to get it when you asked for it....instead you have to use a water filter by the poolside which is open from 10am and is in direct sunlight.....unbelieveable. However, you can get sunbeds at any time of day by the smaller of the Jasmine pools near to the reception. With regards to the food......we only ate in two nights and spent the other 12 days out in naama bay. If you go to the chinese to the right of the hilton fayrouz and ask for a frequent diners discount card you can use this at all of the 6 gazala beach restaurants and the discount increases each time you use it. As we ate out most nights and used our hand sanitiser all of the time we were never ill once. We would recommend going to a pharmacy as soon as you arrive and ask for some Antinal which should only cost 10LE (£1 approx) just in case as immodium is not effective over there.

The beach....we didn't use but we did use the public and paid 10LE each for a sunbed and it was unbeliveably quiet. But walk past the beach to the jetty by the hilton and this seems to be the best place for snorkelling....,plenty of clown fish, star fish, trigger fish, rays, and my first scorpion fish

For those with walking difficulties....I def would not recommend this hotel for the distance you will need to walk to get to the buffet restaurant at the rosetta. If and when the jasmin buffet restaurant opens...it should not be a problem. However, for those going in the early summer, expect staff who have no idea what they are doing....and managers sitting on their arses watching staff. The only ones who seemed to know what they were doing were those by the poolside bar at the main pool and Ahmed on reception. (the ice-cream is not part of the AI and is 12LE each)

As for trips.....my husband spent a good week diving with Emperor (located next door to the rosetta) and non-divers can go along on the trips. We did Valley of the kings in Luxor by booking our own flights with egyptair and using Real Life Egypt for a private tour guide for the two of us and saved quite a bit compared to the operator prices. To get to the airport and back that day we used a british taxi woman called Alison Purkiss who is mentioned in some of the forums for £10 return and she was always on time and does do the excursions reasonably cheap as well.

I know this review isn't great but hopefully by April when you start going to the hotel things will have improved.....but I personnally wouldn't bother with the AI option. B & B may seem more expensive but if you book the Hilton of the Jolie Ville which we will do next year you will probably have a much better experience. This is our second holiday in Sharm (we stayed at the Garden Palms last year), and if this had been our first holiday here we probably would have been put off from coming back. Don't forget to take your money with you and exchange it out there as we got 8.5 to the £ rather than the 7.2 back home.

We were on the Newcastle flight home which got delayed by 24hrs and were put up in the Maritime next to the airport....a much nicer AI option but not in walking distance to Naama bay if this is where you wish to be.

awfull the worst 2 weeks ever

from ourthoughts99
We stayed in the tropical jasmin but used the rosseta for our meals.

This was the worst holiday ever don't be fooled if you get told that the hotel is new, what is there is is far from new and the rest of it is still being built. We had to use the sister hotel for our meals which were luke warm and after getting badly ill we did not use. The food didn't look edible nor did it taste nice after getting ill we went in2 nama bay to the hard rock or tfi's this cost us a fortune but we couldn't bring ourselves to eat the food in the hotel after getting ill. Their idea of cleaning is rinsing things of under the tap, we don't call this very hygienic. The cleaner kept hassling us for our comments form (in other words a tip) a few days before we were due to leave we kept telling him he could have it when we left but he didn't give up, every 5-10 mins he'd be knocking and it carried on the next day aswell. If you don't pay the staff for a sunbed you won't get one this we felt was unfair as we didn't think that we'd have to pay for everything as we were all inclusive. If you didn't hand out tips you didn't get anything. The bar was in the reception which wasn't very big and was only open from 7-11pm (even bars at home open l8r than that). We have been on all inclusive holidays b4 where all inclusive meant all inclusive and it normally lasts all day and late in2 the night thats not the case here all inclusive is only between selected times during the day and between 11pm+7am you can't even get as much as a glass of water.
The beach was ruined our hotel only owned a small part and the sunbeds had no space between them it was also shaded you won't see the sun on the beach. Nama bay itself terrified us the people shout abuse at you, pull you and they don't like it when you say no i'd advise you not to go there at all but if you do don't say anything. If they say about a business card RUN this is to get you to stop they dragged us in a small room with about 4 of them we were lucky to get out. We went on one of the trips to see the pyramids and I got gropped by children (that's not right?). snorkelling isn't worth paying for. The only good thing about the holiday was the people we met. Some of the staff were nice but only for money.
DON'T WASTE YOUR MONEY IT SEEMS A GOOD DEAL BUT ONCE YOU'VE PAID FOR THE TABLETS YOU HAVE TO TAKE FOOD OUT DRINKS YOU'D BE BETTER OF GOING TO THE BAHAMAS IT WOULD PROBABLY WORK OUT CHEAPER.

WE ARE GLAD TO BE BACK HOME AND DEFINATLY WON'T BE GOING BACK AGAIN!!!!!!!!!!!!!!! we wouldn't even send our worst enemy out there.

Very dissapointed Lisa and Dave, Devon

good hotel dont expect all inclusive

from adandda
For all those people who couldnt find a review on this hotel .I found the staff excellent in the rooms and the poolside but some of the admin staff and reception abrubt ,saying that the duty manager of our hotel and mr Tarek the executive chef brilliant.The hotel is situated behind and to the side of the rossetta off the main peace road within a short walking distance to Naama bay (dont take a taxi just turn right out of the hotel and walk ) of the two hotels the Jasmine has the edge as it is newer I stayed in room2609 and it led down a few stepos directly to the pool .As a diabetic I did struggle to get diet drinks arranged but if you are a drinker its ok in your poolside bar if on all inc its free and snacks are served in the mornings and afternoons and thats a good thing because whe I was there nov 6th until the 20th the restaurant on the jasmine side wasnt finished and so the walk to the rosseta is exstensive with MANY steps and slopes and a small road to cross. Sheriffe around the pool is a great help and so is sushu the massage manager as was mohammed the cleaner for our room,remember to take imodium and some form of sickness pill as egypt belly is rife in sharm .The food as in all sharm needs improvement but breakfast is ok .The hotel the jasmine is clean and tidy ,but get up early to get the sunbeds as some people leave towells overnight >all in all hotel is good but if you have walking difficulties beware its a treck from the jasmine to rosseta ,no entertainment to speak of and if you tip remember a months wage to the people looking after you is only about£80 per week (800 le ) if at the end of your holiday you have been pleased with your room cleaner give 1090 le about£8 english per guest .

Top Local Tips for Sharm El Sheikh

Upset stomach in Egypt Go to a pharmacy as soon as you arrive and pay around 10LE for Antinal.......as Immodium does not work over here. I never needed to use it once but I did the first time I travelled to Sharm and it all cleared up within 2 4hours

Panorama Sharm Its a MUST!!! We absolutely loved this place..and been there evry night. its located at the end of the main high street in Naama Bay and its got beautiful view on the Sharm..you can have a drink there and smoke shisha enjoying great Arabic music...

SCUBA DIVING Be careful which operator you use, there are massive differences in safety as we found out after almost dying in a diving incident

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Other names for Tropicana Jasmine Club Hotel

  • hotel tropicana jasmine
  • Address: 1 Naama Bay - Sharm El Sheikh - 11341 - Egypt
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"Brilliant!" - Natalie-Levi

"Wish I was back there!!!!" - Lorna

"fantastic!!!" - natalie

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