Steigenberger Nile Palace Luxor Hotel

, Luxor, Egypt
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Steigenberger Nile Palace Luxor Hotel

5 star

Rooms: 304

Khaled Ben El Walid Street - Luxor - 85111 - Egypt 20 95 2366999
1039 Traveller

Reviews - Steigenberger Nile Palace Luxor Hotel

10/10
The best hotel in Luxor
Submitted by: Barbara in 02/11/11
  • Age Group: 60plus
  • From: United Kingdom
  • Traveller type: Special Interest/Event
Our 4th stay at this hotel which offers the best of everythig you could wish for on a holiday. Will certainly be going again and again. Spotlessly clean and comfortable. Friendly efficient staff and nothing is too much trouble.

Historical Traveller Reviews of Steigenberger Nile Palace Luxor Hotel

Excellent hotel

from Gavgargan
Stayed at the Le Meridien for 4 days at the end of November as part of a package through Discovery Egypt. Generally all points are good with a couple of quibbles.

Good points
Rooms were clean and well serviced
Lots of staff around who were polite and helpful (eg finding me a travel adaptor for a plug which we seem to have misplaced)
Stored half our luggage for us whilst we were in Cairo for 3 days
Good selection of eateries. Good paletable food without being exceptional. Note no dodgy tummy whilst staying here (other on our tour at the Mercure seemed to suffer more but this could have been for various reasons)
entertainment in the courtyard every night (singers, traditional music and belly dancers)
Nice Nubian area next to the Nile to see the setting sun whilst entertained by a mandolin player
Nice terrace area to eat breakfast on
Good breakfast buffet
For those Brits missing home the Kings Head and Murpheys pubs are just over the road. An Egyptian take on an English pub but good food at reasonable prices
Balloon trips should be taken over Luxoe. Suggest Magic just over the road but do ask for a discount as they know all the standard prices from the tours and so will beat them.

Quibbles
Pool was heated but was a couple of degrees below desired, everyone commented it was to cold (Le Meridien Cairo was 2 Centigrade warmer and it showed)
Breakfast food that was warm, sausages etc was not very hot
Shop prices werent great, go try your haggling skills in the markets!

Overall I would recommend this hotel without hesitation.

Worst Service Ever - Not worthy of the Le Meridien name

from nixon4ever
Just got back from Egypt and was surprised by the range of hotel quality I found there for the same price. In Cairo, the Mena House was amazing. In Luxor, the Le Meridien was one of the worst hotel experiences I have had. Le Meridien is a French name, but no one in the hotel seemed to know what a concierge was.

We got in late one night and hadn't booked a hotel. We were tired and hungry, so I figured the best way to go was to go to the hotel with the name that I recognized for good service. We get there at 11pm and I ask for a double non-smoking room and explain that we're tired and want to go to our room as soon as possible. The guy tries to upgrade me to a Nile room. I say I don't care what room we get, I just want it as soon as possible. He says the Nile room is smoking, but he'll spray the room. I said I specifically asked for non-smoking. He said the Nile room had the better view and was only $25 more. I said I wanted a non-smoking room and I didn't care what the view was. He proceeded to argue with me for fifteen minutes.

When we go to the room, there was no room service menu, so we called to ask for one. It took thirty minutes to get a menu and over an hour to get food after we finally got the menu.

On our last night there, we needed help in figuring out the best way to get to Cairo the next day. When we found that the trains were full, we asked the concierge for help. After two hours, and taking us out to a back alley to talk to his cousin, he was completely unhelpful and rude. He then directed us to the front desk. Front desk said we should book airline tickets, but Egypt Air was closed. If the concierge hadn't wasted our time, Egypt Air would not have been closed. Front desk did not know of any way we could still book Egypt Air tickets or find a bus heading to Cairo.

I wandered the street and found a travel agency that was open less than ten minutes walk from the hotel. They were able to help us. But honestly, isn't the reason I was paying $160 a night so that I wouldn't have to worry about things like this?

Also substandard were the laundry service and the concierge's offered tours.

The rooms were clean, but bring bug spray, because I was covered in bites after one night in their beds. Breakfast buffet was good.

Nice and good location

from A TripAdvisor Member
I and a group of 4 others stayed two nights here on a brief sightseeing trip. It was great; the food was excellent, the rooms were spacious, and the staff was very accomodating. The hotel has lovely views of the Nile and you can hire a falucca or speed boat very cheap. The rooms surround a center courtyard with three restaurants and nightly music. It was great to sit on the balcony of my room and watch the entertainment while drinking a glass of wine. Outside the hotel there are many good shops and restaurants. A very short taxi ride to the temples and museums, or you can walk.

Great Hotel in Luxor

from A TripAdvisor Member
I found none of the problems earlier mentioned by some reviewers regarding this hotel during our first week of November, 2005 visit. Rooms were modern, well-maintained, and of a comfortable size. We had a Nile view, 4th floor room with a lovely balcony. Restaurants were fine, if not spectacular, and the pool and amenities for the rest of the hotel were top notch. High speed internet access for a nominal fee was available as well.

Brilliant !!!

from A TripAdvisor Member
We stayed at this hotel for 4 nights (5 days) and it was brillaint. We had a Nile view and watching the sunset was superb. The hotel was extremely clean the staff we excellent. We stayed on a breakfast basis and the food was excellent also.

There were a number of travel companies selling their trips (we travelled with Kuoni) and although we have no complaints about the company itself we found their trips and other compnaies trips were very expensive. We managed to find a driver called Hamdy who knew all the nooks and crannies and great restaurants. This man worked very long hours but whatever we asked he came up with. If you travel to Luxor this man is a must for the sights. Hamdy Ahmed telephone number --------- or contact him via email at --------. He will make what was a memorable trip even more special. We are going back to stay at this hotel in June 2006 as it was wonderful and we are using Hamdy again for more trips. Have a great holdiay!!!!

i,ll be going back

from iluvtraveling
We stayed at the Le Meridien after a weeks Nile cruise the hotel was excellent the rooms are very big the bathroom is large fresh linen and towels every day, we over looked the patio area which got the shade in a afternoon the balcony was a bit small but fitted two chairs and small table to watch what went on down below in the Italian and Lebanese restaurants and listen to the music that is played at night by keyboard player and a duo singing
Breakfast are very good with a lot of choice as much as you can eat unlimited tea and coffee ,large inside dining room smoking or no smoking or out on the terrace in the lovely early morning sun
the pool was nice and clean two pool attendants that looked after the beds if non available they went and brought more out only hotel towels on the beds ,snacks and drinks by waiter services from the pool bar £3.50 for a steak baguette with chips and salad, drinks £1.80 a bottle of lager £1.00 for a pot of tea/coffee,80p for a ice cream
all staff were friendly and polite and very helpful

Do not miss this trip

from A TripAdvisor Member
My wife and I have just returned from Egypt. We did the Nile cruise on the Nile Treasure. and we stayed at the Le Meridian Hotel in Luxor.
The Nile trip was excelent with good service , good trips but tiring for the elderly, worth it if you can make them. We also met some very good friends on the cruise who we continued to be with during our extended stay at the Le Meridian.
The hotel and staff were kind, considerate and helpfull. If you want to improve on this you can tip who and what you like, but this is not compulsery.
We enjoyed it so much that we shall go again.
Bartering in Egypt is so much part of the culture that we English dont like it to much, but go with the tide and enjoy a good haggle to get what you want for the right price. No haggle = higher prices.
The food was as good as you can expect in Egypt and they try very hard to please.
It is almost unavoidable to not have a bad tummy for some of the time, but the chemist sell for 50p ANTINAL capsules, intestinal Antiseptic. these are Magic and will put all things right within a day of taking the three day course. I thank the cruise staff and the Hotel staff for a most memerable Holiday.

Overall a disappointment

from LegaleagleWorksop
After 3 nights in Cairo and 3 in Aswan we were looking forward to a longer stay of 6 nights in Luxor. Os hotels had been a joy and we were expecting more of the same. Unfortunately we were disappointed.

First of all, if you are expecting a 5 star, first class hotel you are in for a disappointment. Le Meridian lacks most of the refinements you would expect from such, no 24 hour room service, our mini bar was never topped up, patchy service elsewhere etc etc. That is not to say it is all bad. We had a superior Nile View room, which was large and clean with a very nice bathroom and an enormous balcony. However, even here there were signs of what we came to expect. For example, the bathroom was fully lined with marble but, where the workmen had originally measured and cut the stone, they had marked each piece with big black numbers. Despite much scrubbing these were all still clearly visible. Despite the fact that the hotel is only a couple of years old it is already in need of fairly major maintainence. The fans outside around the Tropicana pool bar and outside the Nubian restaurant where barely hanging up by a thread. All these wer to us just symptomatic of the hotel as a whole.

The breakfasts were very nice, as were the burgers at the Tropicana and the room service, however the evening meals at the Lebanese and Nubian Restayrants were very poor. The Nubian served a buffet which was not nearly warm enough - inedible breaded chicken and cold curry! In all we spent nearly 3 weeks in Egypt, eating in all sorts of establishments and also in peoples homes and the only time we became ill was after a meal at the Lebanese. All of us suffered the next day and we were too ill to go anywhere.

The service ranged for being very good to shocking. On out first day we were suprised when after a morning of sight-seeing we returned to our room at 3.30pm and it still hadn't been made up, they eventually came after 4 o'clock, a time when many guests will be taking a nap. While we were eating at the Nubian a waitress remopved my husbands plate while I was still eating and then removed my side plate as I was trying to put some food in my mouth, stretching right across me so that I couldn't eat and had to put my fork down. On another occasion we watched the bar men at the Tropicana banging a frozen can of drink against the bar in an effort to soften in up and then serve it immediately to a customer.

On the plus side, the rooms, when cleaned, were done well, the staff at the Tropicana were generally very good and the laundry service is first class. The Meridian could be anywhere in the world as it totally lacks character. Indeed, people reserve their loungers by the pool with towels and all are taken by 8.30 am - just like the Costas. Even the pool, though nice and clean, is too small for the hotel. If you are looking for a taste of Egypt this is not the place for you, if you just want to get a tan cheaply and don't care where you are as long as it's hot, this place will be ideal.

The Best of the bunch

from A TripAdvisor Member
Firstly, I have been to Egypt 20 times (albeit, 10 years ago on business), I didn't want to go but it was on my wifes wishlist. Before going I thought I would visit this site and arm myself with some info (some was good, some was daft).

I wanted to stay 5 star and I wanted the nile view (actually got the one on their official site!). On arriving I made it known to the rep (Turkish) that I wanted a nile room and was willing to come to a deal. Arriving at the hotel he saw to the other guests, had us sit down and we got down to the barter. I eventually paid £60 for the upgrade for the seven nights and the extension so as not having to vacate the room before the evening of our departure.

The room was excellent with the biggest balcony in the hotel. wife was well pleased.

During the week we visited all of the 'so-called' 5 star hotel. With the exception of the Sonesta George, Le Meridien was by far the best.
To keep this short below are some main points:

Rooms are good, but if you end up with a courtyard room-the balconies are small and you have no view except into everyone elses rooms, so you have to keep your curtains closed!

Good Pizza restaurant - Lebonese was rubbish.

Great breakfast buffet, turkish falafels and eggs how you like them cooked by the chefs

Staff are great, every curtesy extended, bar staff wonderful.

Drinks are ok, prices cheaper than most of the hotels (£2 a beer) - Turkish bars and restaurants (£1 a beer) although they need finding.
Tips are included as an 18% service charge though an extra quid when you are settling your bill is always appreciated and gets you great service at the bar and by the pool. Speak with Ahmed in the main bar.
Taxi service in the hotel is excellent £2 anywhere basically and you will not get ripped off (new and air con)

All reps will want to sell you the trips - they will all rip you off, you can do them all yourself for a fraction of the cost. Make freinds with one of the horse and cart drivers, they all have a cousin with a taxi if you want to go by car, we had transport every day all day (with us at all times) and never paid more than £10 a day! All the sites you wish to see can be negotiated yourself, you pay tickets on the entrance to all sites, which are very well guarded by the tourist police. The horse and carts are great, horses are well looked after, try a trip to the vilage and ask one of them to show you the english vets, they wash around 150 horses a day and treat them for free.

The best restaurant is the Winter Palace 15 minute walk to the left of the hotel as you leave. Fine dining by far. Great atmosphere, silver service. we had two bottles of wine, 3 courses (a great fillet by the way!) for £55 for the both of us. You must book (reception will do it for you) and it is jacket and tie.

Great food in the sonesta next door (though not cheap) good italian and good Japanese.

Whatever you do do not eat in the '7 days, 7 ways'(restaurant nearbye) unless you want egg, chips and beans with everything and stomach ache the next day, a place if you want to drink with brits at a £1 a bottle.

The Hilton hotel is like an eatern european 5 star although it is having a refurb next year, it does however have an excellent chinese restaurant and very cheap (make sure you take enough cash out with you as the hotel exchange shop shuts around 9 and reception will not cash travellers cheques.

The Sherreton is alright and has a good Indian, dont be tempted by the Italian outside (yes it has lovely ducks and pelicans and things) the food was appalling.

Ciggies, water and drinks and snacks can be found in a little shop 50 meters to the right and across the road for less than half the price of the hotel. stock up your fridge in your room. Take drink with you when site-seeing as few places have drinks for sale.

Too hot in July (9am Valley Of The Kings) 46c!!

Get up early for a sun bed (you'd think they were all Germans!)

Hire a boat from your hotel for a trip on the nile £2 an hour each or £3 for a motor boat (get on right by the pool)

All in all a great stay will go back in October when it is cooler.

Do not be put off by recent events in Sharm El Sheik, security is very tight, armed security in all hotels and tourist sites, metal detectors on all doors, more than we have in the Uk and look at us in the past few weeks.

anywey ..........

not worth the money

from A TripAdvisor Member
I stayed here with a group of 20 for 6 nights. The hotel has a very bad layout. Although we requested Nile view rooms (at an extra charge) no one had a view. Requesting a change in rooms was impossible and the hotel was not full of patrons. All our rooms surrounded a center courtyard which had live music at night making it impossible to sleep early.
The hotel is located away from the center of town but is easily reached by taxi or a long walk. Taxis line up outside the hotel and wait. Make sure you bargain hard before you get in one and you have a precise destination in mind or you may end up at the driver's cousin's store.
Since this is a new hotel, the rooms were clean and in good shape.
The restaurant was overpriced with very "middle of the road" food. Luckily the hotel is in an area that has several good small restaurants.
I love Luxor and have stayed at many of the hotels throughout the area. This hotel is not worth the cost.
I have already booked another hotel near the Meridien for next January.
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Other names for Steigenberger Nile Palace Luxor Hotel

  • steigenberger nile palace hotel luxor
  • nile palace luxor
  • nile palace hotel luxor
  • nile palace
  • luxor steigenberger nile palace
  • le meridien luxor
  • Address: Khaled Ben El Walid Street - Luxor - 85111 - Egypt
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