Sofitel Winter Palace Luxor Hotel

, Luxor, Egypt
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Sofitel Winter Palace Luxor Hotel

5 star

Rooms: 92

Corniche El Nile St - Luxor - Egypt Hotel Website | | 20 952 380422
364 Traveller

Reviews - Sofitel Winter Palace Luxor Hotel

Historical Traveller Reviews of Sofitel Winter Palace Luxor Hotel

Avoid

from globalcat
This hotel was awful!!! We arrived late at night and had to deal with a moody, nasty bell boy who took us to a corridor that looked like it belonged in a youth hostel. The room iself was terrible...dirty, smelly, extremely shabby and worse of all the walls were paper thin so we had the perfect sound of two American girls next to us complaining about the hotel and saying "well I guess that's what you get for 40 bucks" - considerably less than we paid. We complained to the hotel staff who took us to another room in the garden view bit, so without the nile view we had paid for....whilst this was better it was still not clean and the hallways had such a horrible smell you had to rush to get anywhere. Never, ever stay at this hotel, it's horrible!!

East bank oasis!

from Slide-Guy
A great place to relax from the intense heat, crowds, and touring! Step back in time and enjoy the historic charm. The hotel is perfectly maintained (inside & out), the rooms are large, clean, and pleasant -- ask for a view (if not a balconey) of the garden/grounds (you will never know that you are in the middle of the desert), and the palm trees and greenery add to the peacefulness. The staff is accomodating. The pool is huge, inviting, and relaxing. The ferries, sites, and downtown are all walking distance. There is nowhere else to consider on this side of the Nile!

Enjoyed my stay

from A TripAdvisor Member
This hotel has 2 sections- old and new. The old is much cheaper and the rooms are not nearly as nice. If you are looking for a decent rate on a nice hotel and don't mind a so-so room, this is the way to go. The common areas are really nice. The restaurants were fantastic. The staff was curteous. The location was good. I really enjoyed my stay and would recommend the hotel to my friends.

Info on how to make sure you get the good rooms........

from Tori
Ok - its which bit of the Palace that you choose which denotes the quality of the stay! I have stayed here about 12 months ago and my parents came back yesterday. The Old Winter Palace is nice and most Agatha Christie - however any rooms over the Nile are Noisy. The New Winter Palace is in the same grounds and is the entension from the old palace. Again - noisy rooms on the Nile. This is more like a block of 1960s flats and rooms generally shabbier, if you have a garden view its quite near air con units and is noisy too. The best part by far is the Pavillion, newish three story block - huge balcony about 10 foot wide and 15 foot long - nice big wicker armchairs. None of these rooms over look the Nile and are by far the newest, nicest and quietest. Opt for a garden view and you will be overlooking everything going on and can see the old winter palace. which is a few hundred yards ahead. The other advantage of the pavilion is that you have breakfast in the restaurant in the New palace which has a wonderful outdoor seating area with flowers and bourgenviellia. its lovely and cooling. If you are in the old winter palace you have to eat inside. There is no outdoor option.

Avoid this hotel !

from gill-2004
I booked this hotel after being told that it was one of the best in Luxor.
On arrival there was no-one at reception to greet us and the hotel foyer, whilst historic, has certainly not been cleaned properly for quite some time either !
Sadly, standards in the bedroom were even worse - sticky glass marks on the coffee table, filthy carpets and a mouldy bathroom.
When I requested an iron and board I was advised the hotel does not supply them as they are a security risk which was rather puzzling.
We complained about the lack of cleanliness in our room and were advised it would be serviced thoroughly while we were out for dinner. We returned to find a beautifully turned down bed with an impressive display of rose petals but unfortunately the room was still filthy !
Breakfast the following morning was equally as disappointing as the bedroom.
To cap it all, when paying my bill I was told with a shrug of the shoulders that the hotel didn't have any change and I left short-changed !
Please do not stay here - disappointment is the only memory you will have of your stay.

Do Not Stay Here!

from A TripAdvisor Member
I love old hotels with plenty of charm and that is the reason I chose to stay here. There is some charm left in this hotel that could be great if it was properly managed and if it received a proper renovation, but...

This is a sofitel hotel that seems to be managed by egyptian bureacrats. The bellmen are about 80 years old and you will have to carry your own luggage up the stairs. The reception/concierges are the worst I have encountered. The receptionists are rude, surly, cheeky, and could care less.

I have included pictures of the cheap renovation that has been inflicted on this poor hotel. This grand hotel definetely needed a renovation, but what has been done is really sad.

Our room reeked of paint smell, but you cannot open the windows because the traffic and cruise boats use so much diesel that it always smells like you are on top of a gasoline station.

The breakfast buffet is horrible. Bad fruit, suspect cheese, stale bread, nescafe coffee, green eggs...the only edible dish is the egyptian portion, I do not usually eat tomato bean soup for breakfast, but you have no choice.

If for some reason you have to go, bring very formal clothes. We got thrown out of the restaurant for wearing jeans with cashmere turtleneck and black pants with a simple sweater.

Never Again

from A TripAdvisor Member
We stayed at this hotel for a two days and one night.
The service was horrible. The rooms were so outdated.
The hot water in the shower only gave luke warm water and the flow of the water was too scarce.

The rooms had a great view of the Nile. But for the price (which was about $100 USD) we paid, it was not worth it, especially in comparison with other hotels. I stayed and enjoyed every bit of my stay with Luxor Sheraton. Will never recommend this hotel to anyone.

a bad attitude!

from AspectNorth
This hotel looks lovely on entering & is very grand, retaining its old historic charm & original features, together with tasteful appointments. The grounds to the rear are beautiful. However, the service and attitude leaves a great deal fo be desired and certainly not what I would expect of a hotel of this calibre. We found the staff surly & rude at best & they made you very unwelcome, almost as though they were doing you a favour allowing you into their hotel. We had afternoon tea in the 'Victorian Lounge' and this was simply a disgrace & possibly the worst I have experienced anywhere. We had heard about the afternoon tea & were looking forward to it, but Sofitel who own this hotel, should be ashamed of there offering & the staff who served it. It is a great shame that such an elegant, historic hotel, does not have the service & calibre of staff it (& its guests deserve). This hotel has an attitude well above its station and they should seriously smarten up there ideas, as this is a vital part of such a hotel experience. I would certainly NOT recommend staying here. Sofitel's other hotel, the Karnak, just outside Luxor, whilst not offering the same old grandeur, is very impressive and a much nicer, relaxed & more service orientated enviroment in which to stay.

Like a trip back in time

from gberkson
After finishing a wonderful Nile cruise aboard the Alexander the Great, we spent one night at the Old Winter Palace. This was such a great place. Large rooms with high ceilings, tremendous ambiance, lovely gardens and pool. We had a great room with a balcony overlooking the Nile and were not disturbed by traffic. The staff was friendly and helpful. Great breakfast buffet.

Sorry folks, give this one a miss!

from Llanmadoc
Stayed here for 3 nights with friends after doing Cairo, Aswan and the Nile Cruise. After staying in fabulous places we were really disappointed with the Old Winter Palace, the rooms were dated, staff unfriendly and made you feel unwelcomed and you had to keep proving that you were staying in the Old wing and not the new wing.
Everybody expected a tip and kept hanging around until you gave them something, even if they just opened the lift door for you!
Food in the resteraunt was okay but breakfast was good though.
Lovely gardens and a nice pool area.
Because of the atmosphere of this hotel, I would not stay here again. If you want luxury and friendly staff go to Aswan and stay at the Cataract. They could teach the Winter Palace a thing or two on service!
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Other names for Sofitel Winter Palace Luxor Hotel

  • winter palace luxor
  • sofitel luxor
  • old winter palace luxor
  • luxor sofitel
  • accor winter palace luxor
  • Address: Corniche El Nile St - Luxor - Egypt
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