Pyramisa Blue Lagoon Hotel

, Hurghada, Egypt
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Pyramisa Blue Lagoon Hotel

, Hurghada
5 star

Rooms: 380

6 Mubarak Road - Hurghada - 84111 - Egypt Hotel Website | | 065 3465260
575 Traveller

Reviews - Pyramisa Blue Lagoon Hotel

Historical Traveller Reviews of Pyramisa Blue Lagoon Hotel

Do not go if you are not a Russian!

from KrisBelgrade
I was in this hotel from April 23 th till May 2nd, with two friends, and we were more then disappointed.
This hotel looks very nice from the outside. Big pools, huge resort, new...
But, rooms were dirty (we found things of the past guests in the room, bed sheets was changed once for 10 days!), food is terrible, no fruits, no juices, everyday the same... Towels at the pool dirty every day, not enough sun beds and umbrellas at the pool... The beach was terrible-it looks like unfinished site, sand terrible. Hygiene, food, beach... it is maybe OK for the 3 stars hotel, but for 5 stars is inadmissible. Animation is for kids, and drunk Russian. To many of them, for my taste.

DON'T GO THERE!

Would we go back??? YES

from Sincia5
Well here goes, Helen and I have been to Sharm, which we enjoyed very much and now decided to give Hurghada a whirl.
Two English ladies who go on holiday for the sun, we just go for total relaxation as we work hard at home, Helen has an ironing business and I work in an elderly persons home.
We take plenty of reading material so all we require is sun a decent sunbed and a pool or beach, we got this in the Pyramisa.
Okay the beach beds need mattresses we did inform the manager of this so I am hoping this is now rectified. Also we suggested a toaster would be invaluable at breakfast, okay the food in my opinion was not to my taste, plenty of choice but not alot of english food on offer. There again we were not in England we are in another country everyone MUST be aware of this when you travel abroad it was the same in Sharm plenty of choice but not dishes I am accustomed to. The staff, well what can we say they were very good, very pleasent very attentive to your needs they also love the English but alas not very many of us. We were there for two weeks and it varied from four to six English staying there Russians were very plentiful, in Sharm it was Italians, but we got by nicely.
Our room was out this world we was in one of the little castles which had four rooms, ours was ground floor and when we opened our balcony door it led straight onto the pool, down two steps across the well maintained lawn onto our loungers 'with mattresses'. The towels were free, the waiter Tito would come and ask us if we required a drink or just bring us one lol.
The Animation team who provided the evening entertainment were great and if you do go to the Pyramisa get involved with there dances, we loved doing that . Kids are entertained earlier and then it is onto the adults about 9.15pm.
The general manager Mr Magdi is very approachable we found him to be quite charming and VERY stict with the running of the Pyramisa which hats off to him it can only improve. We stayed in the room 5602 so any room in that area is fantastic, our room boy made a fuss of us, I believe it was because we were English and he decorated our bed with flowers etc and towels in many designs.
Would Helen and I go back??? Yes no hesitation on that.
Hope this helps anyone who wants help in there decision if they should go to this hotel.
Cyn

Still some negatives

from Hairey
I enjoyed my [Feb] 2 week stay .
Positives: Staff extremely friendly and efficient [but see below].
Huge attractive and peaceful pools/landscaped area with lots of umbrellas and wooden loungers.
Miramar restaurant [only one open] serving varied,enjoyable food self-service buffet style.
Nice [man-made] small,private sandy beach nearby with toilets and numerous plastic loungers [no padding] and 'umbrellas'.Pleasant view out to sea [ but not so good either side or behind beach].
Beach-bar serving cold drinks and small snacks.
Spacious,clean room with comfortable bed and large balcony with pool view.
Only 50p[equivalent] to Hurgharda on the bus nearby[leave by the hotel's rear exit,turn left -bus stops at the first round-a-bout].
Very relaxing holiday [but hotel only 20% full I was told].

Negatives:None of the following facilities were available which were advertised on the website ie.heated pool,water-slides,aqua sports,diving centre, gym,sauna,jaccuzi,Asian,Italian or seafood restaurants,and I think it will be a long time before many of them appear. The pools consequently were much too cold to enter [the sea was also too cold for me].
Daily animation program did not happen.
Evening entertainment [held in the open main foyer!] provided every night but one by the animators was dire.
Male animators only briefly friendly in passing,female animators downright rude.

Pleasantly Surprised

from jwat2jub
After reading the reviews of this hotel for Nov. and Dec. 2007 I was thinking of changing to another hotel.
I am glad we stayed with the Pyramisa. We were pleasantly surprised when we arrived to find the porters, reception staff, waiters, and managers very helpfull and polite.
The hotel, the rooms, and the grounds were spotless and well maintained, the bed linen and towels was changed every day.
The food was tasty and well cooked but sadly it was served either warm or cold, after a number of complaints it did improve and by the end of our stay it was served warm to hot.

The swimming pools were very cold and the wooden sunbeds had no matresses, the matresses arrived the day before we left but the pools had no heating installed.

The beach area now had a proper beach bar, and was kept clean and tidy.

There is a lot of construction work outside of the hotel towards the beach area but is does not affect the hotel or the beach.

We spent 2 weeks at the Pyramisa during Feb.2008 and cannot
praise the staff enough, they were absolutely great.

Praise to the front desk manager for taking our complaints and acting on them where possible.

If I can be of any further assistance you can contact me on
email:- jwat2jub@aol.com

WILL BE A NICE HOTEL WHEN FINISHED .....SHAME ABOUT THE RUSSIANS

from anfieldeagle
When we arrived after spending a delay at the airport an NO IN-FLIGHT ENTERTAINMENT....video broken...we got thro the airport.same old same in Egypt...filling out cards and getting ripped off having to buy visa stamps ....we had to wait about for 40 mins whilst our transfers could be found...not a good start ..(We had a grumpy OAP with us)...we finally got to the hotel...yes, great reception area...Nice bar...helpful staff...all seemed nice enough...we get our rooms... on 2nd floor of main building....so we go to the lift...not working!!!...very steep steps halfway up, mother (the OAP) had to have a rest... must admit...me and my partner were none to happy either... the thought of have having to climb the stairs day after day with all your beach gear snorkels bags etc was not a pleasant one ...so my partner goes back to reception and we are moved to, as reception explained "not one the nicest parts " on the complex...it was over looking the pool and very nice really my mother was located downstairs all hunky dory…. Must admit …bathroom very old and the grout was a bit manky…but cleanish , and the balcony seemed to be a bit dodgey...all battered/damaged concrete walls and wooden batterning poked in here and there…we later found out the Fab main building is brand new the rest of the complex from the prev hotel complex on the site. Which probably explains why no one had heard of the pyramisa blue lagoon

so we are set for good time... we have been to Egypt 6 times before so we know what to expect... and before we went reviews on this hotel very scarce...I think poss. cos 90% of the hotels in this area are populated by the RUSSIANS... forgive me if you holidayed in the company of Russians before , (see all of prep reviews)…anyway pools/pool area nice…plenty of sun beds…cos no one wants them as no pads/cushions on them…easily solved …went and bought a couple of lilos from local shop …suns good ...place is nice and seems good value… (400.00 each A.I.)…lunch time …Hello, FEEDING TIME AT THE ZOO…again see other reviews...eating off spoons then putting back in the food, tables being taken , piles of food never to be eaten , but gonna take it cos its there attitude…not from brits (makes a
Change) or our European cousins… Just the Russians…not to tar all with same brush, cos when the odd one did make eye contact and talk to you , very nice people they were too... but as no other options food is quite limited but up to eygptian hotel standards

Again as per prev reviews… no All Inclusive snacks at all, no gym, restaurants, although whilst there and sitting at the only bar open (and where they have 5 members of staff, but only 1 serves at a time)..They did start to build some sort of wooden frame around us …may be finished by now who knows! there are other bars and all very nice they are… but no one mans them so they are closed

Beach not worth the visit…beach bar…what beach bar!

But the town is nice…TIP: walk to the very end of the complex, by the toilets and there is a small passage an doorway that takes you out side to local shops and you can walk into town…Also little café/bar as you come out of door on the left does the hugest vodkas and plenty of popcorn for the cheapest price we found

Same hassle from the shops in the town just ignore as no thank you not always help…and they ask you spell English words for them…to help with there learning the language…But the piece of paper is in there shop…BINGO. You can’t get out

Would I go back …when fully built possibly …but not at the moment no.

Pyramisa Blue Lagoon Hotel

from penman7
Our first impression of the hotel was very good, the lobby is very impressive, we were checked in with minimum fuss and a welcome drink. a porter took our luggage to our room, the elevator was not working, we were on the third floor. Our room was very nice, but basic, no nice touches such as bath robe and slippers which you normally associate with a five star hotel. The t.v. had only two english channels, it was mainly for the russian guests, plus it only came on spasmodically.The doors onto our balcony would not close fully so we were unable to sleep befor the so called entertainment finished at eleven o clock (our trip to Cairo left at 5am, so an early night would have been nice ! ) The hotel have very nice wooden slated sun loungers, but no padding, very uncomfortable, also whilst we were there they did not have any parasols, so no shade! The Beach however did have parasols, result! but still no mattresses on sun beds, also not enough sun beds. on our second trip to the beach every bed was taken. Towels not readily available at the beach either, best to take them from the hotel,good tip, once you aquire a towel, hang onto it as they are hard to come by, Do not be mislead by the hotels quote about the beach bar, this consists of a guy with a cool box and some luke warm soft drinks. there is however a toilet block at the beach. We use the term "beach" very loosely as it was more like a building site.The food at this hotel left a lot to be desired, it was more two star than five star. Breakfast and lunch was chaotic with no proper system in place, one day we queued twenty minutes just for our main course, also there was no guarantee that your table would be unoccupied or your drinks had not been removed when you returned to it with your food.They did put a system in place for the evening meal where there was a section just for the english which was a lot better, no pushing and shoving with the russians!None of the other restaurants advertised(italian, chinese and fish)were open, no signs of them even being under construction. There were only two bars open all the time, of the four staff behind the bar only one was ever serving at a time. It is against trade descriptions to call this hotel "all inclusive" as the only snacks ever available were left over pastries from breakfast or ice cream. During the one week we had the pleasure of staying at this hotel the only evening entertainment other then the awfull, very,very loud animation team was a swirling dancer who performed for approximately fifteen minutes.There was no let up from the animation team during the day either the music blared out loudly the whole time, not a chance of a quiet read or a snooze.In our opinion this hotel was opened far to soon. It has the potential to be a very good hotel once they have got everything in place and the staff fully trained. However this is of no help to the poor unfortunate people who are holidaying there now, it was a huge dissapointment to us.

DONT GO!

from Bamfstoke
Firstly I would just like to say I never thought i would be so glad to be home. This is by far the worst hotel i have ever stayed in, in my life... this is never a 3* hotel let alone a 5*. There isnt much more i can say about the food or drink that hasnt already been said by the other reviews, other than after they put the english in a seperate room the food was still disgusting and we ate out for the rest of our holiday. The pools did look gorgeous but by the time we went home tiles were already coming off the floor and dirt was collecting around the sides of the pools. We had the unfortunate experience of staying here for two weeks so after lieing on wooden sunbeds for this time, it felt like i had broken my back! After the first week we thought it couldnt get any worse but then the water in our room went off three nights in a row. The engineers were brilliant though, they decided to wake us up at 2.30am to come and fix the problem! After been told by our rep every day that we would receive a hamper for all the problems, the last day we finally had a plate with 1apple, orange, banana and some other kind of fruit left in our room...which i was ready to throw at them. A couple of hours before we were due to leave we packed our cases and left clothes on the side to wear that night, when later returning to the room these clothes had gone missing. By this time i had, had enough so i got all the managers in the room and on the second time of looking they found them hidden under one of the mattresses. I dont like to moan...honest, but please do not ever go to this hotel.

Will eventually be a great hotel

from paradiselover
I would like to point out this is my review based on my experience,
CHECK-IN
We found this to be good, we were asked to sit down whilst they checked us in, and they brought us a drink which was very welcome after a 5 hour flight delay. no problems!
THE ROOM
We stayed in room 310 which was a suite and I must say was fabulous. The view was amazing and yes, you could see the sea above the top of the hotel buildings, you could see the mountains as well. There was a bedroom overlooking the pool area and a lounge overlooking the front entrance to the hotel. The lounge consisted of settee, 2 chairs, fridge stocked with water, juices and soft drinks, and a large television. This is were the wardrobes were situated.
The bathroom was in the centre, it was marble and the shower was very powerful, we never had any trouble with water.
The bedroom had king-size bed, fridge, large television, dressing table and 2 bedside cabinets. The beds and pillows were very comfortable.
On the second day they left bathrobes and slippers which were very useful after having a shower. They also left flowers which they replenished daily, and a basket of fruit .
The cleaner was excellent, if he was in the room and we wanted to get changed he would just wait outside, usually you have to wait for them to finish.
THE POOLS
These were great, but although they had expensive hardwood loungers they had no pads so were very uncomfortable. Free pool towels were available.
THE BEACH
As has already been posted this was like being on a building site. A lot of work has been done, they have brought in tons of sand to make the beach and put up sea defences. They have also built a toilet block which unfortunately was not working properly but they did have a cleaner there poring water down after each visit. The beach bar WAS a table with a cool box and no sign of a permanent one.
THE RESTAURANT
This was poor, and I do have some sympathy for the hotel, the russian guests piled there plates and tables high with food and then left it. They picked food up with their hands and then put it back and tasted food out of the containers. The room was full of flies and tables were only set once, if you went for dinner at 8.30 like we do then you had a dirty table.
The guest relations manager asked what we thought and we told her, after that we went in at 8.30 every night and they cooked us a 3 course meal which was very good an example was, greek salad, fillet steak with peppercorn sauce which melted in your mouth and chocolate torte. Every morning Mr Mohamed asked what we wanted that day and the chef would ask us how we wanted it cooked.
I think they need to implement a dress code at night because the russians were going to dinner in swim shorts and vests. They definelty need to something about the hygiene because they will have an outbreak of food poisining before long.
THE BARS
These were also poor, warm drinks and poor quality. One person serving and FOUR people collecting glasses?
THE ENTERTAINMENT
non-existant apart from very loud music played everywhere, not a hope of reading and relaxing.

I can see this from both points of view, I think the management are really trying but they have opened too early, but customers want what they have paid for and there are no slides, speciality restaurants, childrens playground etc.
In 12 months time this will be a great hotel but not at the moment. Having said that we were looked after really well and we did enjoy our holiday, would we go back next week NO, would we go back next year YES.

Awful - Do not go here

from Paul789
This is the first review I have ever written but it was that bad I feel compelled to try and prevent any british tourists making the mistake of booking this hotel. As soon as we arrived to the chaotic reception and where told they had no record of our booking and we where placed in a dingy room at the back of the hotel facing a wall despite paying for an sea view room (more about that later) I had a bad feeling about the hotel

First of all, the good points.

1) The pool area is lovely, three very large pools.
2) We are now home

Now the bad points

First of all the hotel is misleading on what it is advertising.

There are no water slides, no outdoor ampitheathere, no health club, there are not 3 speciality resteraunts and there is no sea view rooms, for which they are charging an extra suppliement. The sea is about a mile from the hotel and the 'sea view' rooms would require you use binoculars for you to view the sea.

The all inclusive option is also being falsley advertised, there is no pizza, no BBQ and no sandwiches by the pool and on the beach, there was a selection of left over pastries from breakfeast and some ice cream that is all. The 'beach bar' consisted of a table and man serving warm drinks.

The food was truly awful, there was around seven big silver trays the food was laid out on, the lids to these trays where left open which meant the food was almost always cold when you ate it.

Every day you got rice, cheap peices of beef cooked in slightly different tasting caserole sauces, one patato dish (but no french fries or chips), peices of fish a couple of vegatable dishes and a peice of meat or fish as the 'carvery' option.

You also had salads but no cheese, no cooked meats, no onions etc and a selection of cakes.

We complained a few days into our stay when at the point of starvation and where told they would try and move the english to a different room, the hotel management blamed the russian guests for the food, I think they where just using this as en excuse, the russians guests did not affect the variety, quality and temperature of the food.

After complaining then offered to cook us something but that meant waiting till 9pm every evening for your meal and they couldnt even do that right giving us burnt french fries and a peice of beef that tasted like it was barbecued two days earlier.

Now to the drinks, more or less every day warm beer, they never had any draft beer left of an evening and you were served beer warm out of bottles, also the soft drinks where all server warm out of bottles. For three out of the seven days they had no vodka or white wine.

The animation was also awful

The phone lines in the hotel where down for three of the seven days we stayed there so you could not call home

The fire alarm was falty and went off in our room at 5 am one evening, 2am another evening and 1.30am on the third evening.

Honestly, this was a truly horrific holiday and we are pursuing a full refund for misleading advertising and the quality of the food and drink. They are still advertising the non existent sea view rooms at a supplement today which is scandalous as well as all the non existent hotel facilities.

As mentioned in the first review of the hotel we where the guests offered 50% off any future stays by the hotel manager but I can honestly say I would not go there for free.

Dont not go this hotel, especially if you have kids.

what a let down

from mucker24
I have never written a review before so will try to be as factual as possible and not let my emotions taint these comments. There is a lack of reports to support choosing this all inclusive five star resort. However the Pyramisa Blue Lagoons own web site looked spectacular so sold the trip to me.

First of all the grounds and swimming pool area is everthing I expected from the website reviews. It is beautiful. As the resort is at the far end of the pedestrianised area there is massive building work and any venture outside the resort usually meant crossing building site type environment or at least a taxi into town (usually not more than £5)

Now for the resort. We looked forward as per the description to the 3/4 restaurants including seafood, Italian and asian The bit they fail to tell you they have not even been built yet!!
then we could look forward to the private beach with snack bar and beach bar Guess what they have not been built yet!! in fact the beach bar was one of the resort waiters with a table and large cool box from which he would serve you paper coke cups with drinks. It would be a horrible walk to the beach across building areas so a shuttle bus does run regularly.

I am sure you are getting the picture now but in case you are not there was no jacuzzi or gym as advertised

The poolside bar and snack bar was built but did not serve snacks other than a plate of cakes left on the counter once per day.
During our week the hotel served as part of the all inclusive package drinks vodka, gin, brandy red wine white wine and beer. It was quite a source of sarcastic amusement trying to guess which product they would run out of on which day but suffice to say you could rarely go the bar and come back with what you wished for

The daily water race was a source of entertainment for the dozen or so Britsh guests staying here. The hotel would issue a couple of bottles of water per guest per day but you had to sign for this. Towards the end of the week they tried to limit water allocation by checking off the list They usually relented when you demanded to see the manager.

There was only one restaurant available and it was not uncommon to go into breakfast to find some of last nights dinner still on table cloths.

I personally witnessed on several occassions guests from one country sampling food from serving spoons straight into their mouths and then returning the serving spoons to the food dishes.
The local staff did help us and ensure we were supplied with bread and jam for lunch each day!!
The management did agree to resove this by setting up the hotel conference room for 'british guests' to dine in without the distractions of the food stampede with manners befitting a farm yard scene. This had not happened prior to our checking out

Its important I record that a majority of the staff did do all they could to help and be friendly towards the guests. It brought rueful smiles to my face to recall the knock on our room at 2 o clock in the morning to repair the T.V which we had never reported broken or the early morning call that another british couple received at one oclock in the morning for several days despite never ordering one.

Together with other british tourist we met with customer service managers who did try to improve things, althouth the Hotels General Manager managed to keep himself locked away until we were about to leave. I understand he offered another couple a 50% discount if they return next year..... for me 100% discount would not coax me back to this resort.

I could write more but am sure some of the friend who survived this adventure of 'im a celebrity get me out of here' will add comments in due course.

Talking with the Costomer Services Manager she explained the hotel had been caught out by the rapid expansion and had only been open about 5 weeks. This would explain the large number of guests being moved from allocated rooms for reasons such as building work still taking place, cement dust covered floors etc
In summary I am sure that once this resort gets its act together and provide what they say on their web site . then the weather, the lagoon grounds and Hurgadha will go from strenghth to strength, but for now I am planning to pursue a refund claim.
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  • Address: 6 Mubarak Road - Hurghada - 84111 - Egypt
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