Sheraton Cairo Hotel Tower Casino

, Cairo, Egypt
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Sheraton Cairo Hotel Tower Casino

3 star

Rooms: 650

Galae Square - Cairo - - - Egypt Hotel Website | | 3369700
273 Traveller

Reviews - Sheraton Cairo Hotel Tower Casino

Filthy rooms, tacky decor, breaking elevators
Submitted by: Vivek in 05/01/07
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Family Traveller
Our rooms were filthy with food on the floor. Carpet in the corridors was grimy and stained with food and water. We stayed in Cleopatra towers and during 3 days, we got stuck in 3 out of 5 elevators. When we complained, staff just grinned and told us that they knew about it. The decor in the rooms and lobby is tacky. Overall, the hotel compares well with a cheap motel.

The staff was friendly, esp. those in Mawady Cafe.
Gross Place
Submitted by: W L Turner in 29/10/06
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Mature Couple
Filthy room, Grime on floors, fixtures, bedspread. Rooms were not cleaned as evidenced by the crumbs on my blanket and the condom on the bathroom floor in my parents room.
Sheraton Hotel Tower Casino
Submitted by: Raymond Taylor in 07/03/05
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Business Traveller
Good medium priced hotel with attentive service, good menu to suit a variety of tastes.
The rooms are clean and comfortable. The air conditioning can be a little noisy but that is a common problem in this area.

Try people watching and a shisha at night - a good spot in a busy city to relax.

Historical Traveller Reviews of Sheraton Cairo Hotel Tower Casino

Expensive rates for assistance...

from sonneblom
Room nice, food great, staff friendly. Until there is a problem. I am a woman travelling alone and I had some problems with the cash machine in the hotel and when I asked for help was told to go to the Business Centre to call the UK - at EGP 23.00 per minute! GBP £2.30 per minute!

Your stay will be great unless you run into any difficulties and then you are either on your own, or forced to pay through the nose. When I asked if there was anywhere I could call from at a cheaper i.e. not business rate, I was advised to buy a phone card and call from the street. Not my idea of 5* customer service i'm afraid... I would not stay at this hotel again.

Would stay here again!

from A TripAdvisor Member
Stayed here in April/May 06. Rooms are very spacious and clean and beds extremely comfortable. All the staff are friendly and very efficient. The views from the hotel across the Nile and around the city are wonderful. It is in a good location only a 15 minute walk from the Egyptian Museum. The hotel has a lovely large pool with good views too. There is a good selection of different foods available at breakfast and many different restaurants to chose from to dine at. We would definitely stay here again if we are stopping in Cairo in the future.

Very Nice Hotel

from A TripAdvisor Member
Needed plug-in internet connection for my IP-Phone. Cleopatra tower doesn't have this. Business Center charges about $0.50 minute to use the internet. I was told Nefertiti tower had plug-in, but couldn't change my room.

Belly dancing show in lounge doesn't start until late and they have a minimum charge for just sitting there. Didn't bother since every belly dancing show I went to in Egypt was mediocre at best. We have WAY WAY better belly dancers iin the USA. They should come here for OUR shows.

Elevators in the Cleopatra tower have a mind of their own sometimes.

Lobby wreaks of cigarette smoke.

Trance music blasting in the pool area was weird and in appropriate.

Egyptians think anyone can bartend. They have little concept of cocktails and how to serve a proper drink.

Room smelled like smoke.


Service from anyone and everyone is sincere, friendly, and generally very competent. Things will go better for you (f you are an English speaking person) to speak very simple English phrases and DON'T ELABORATE. Everyone in Egypt will speak to you in English, but you shouldn't overestimate their comprehension and get yourself frustrated when a waiter brings the wrong dish or you didn't get ice in your drink, etc. My fellow travelers refused to adapt to this and got into nerve wracking arguments with people that were genuinely trying to understand and give us what we wanted. It was embarrassing to me.

Pool is cool and sparkling clean.

Balconies are nice but could be cleaned more often. The soot build up can be nasty. I'm sure it's impossible to keep up with it.

Lebanese cuisine in the Aladin was fantastic. Best I've ever had in my life.

Atmosphere in ALL the restaurants was superb. Food in the two that I ate in was excellent.

Mixed Bag

from cappy411
The Sheraton, while adequate, does not live up to its 5 star rating. There are two towers, Nefertiti and Cleopatra. Nefertiti has been recently renovated and was quite comfortable (good beds, marble bathrooms). However, Cleopatra is another story. The rooms in Cleopatra are more rundown than Nefertiti (they're also cheaper). My parents stayed in Cleopatra while on this trip and had to change rooms due to foul smells eminating from the bathroom. The second room was no better than the first.

The lobby does not live up to the expectations we had for a 5 star hotel. This is more a comment on the overall design/layout/architecture rather than the cleanliness of the hotel (it was impeccably clean).

Food in Aladin and Casablanca was excellent and the belly dancing show in Casablanca is highly recommended.

In general, service in restaurants and lounge areas was slow, however the servers are very courteous.

On a sour note, the pool staff needs some serious customer relations training. We visited the pool area, which was nearly always empty and went to sit on the lounge chairs. After two hours of sitting there the pool attendant suddenly decided we were not properly dressed to be sitting on lounge chairs (we were wearing shorts and t-shirts). Had their been a line of bathing suit clad sunbathers waiting for lounge chairs I would have understood his reasoning. However, the pool area had about 20 of 25 lounge chairs available, so there was really no cause for this. Apparently we were suddenly too "covered up" to be sitting their. Strange to believe that would be a problem in a predominantly Muslim country.

In Egypt, get used to tipping 5 pounds (approx 1 USD) for a variety of "services". This includes everything from the person that cleared our table after eating to the gentleman that cleaned our room who seemed to be stalking us as he would jump out of nowhere when he saw us heading for the room! While this was a bit annoying, it's understandable, given the poor wages. They really do depend on your tips to supplement their income.

The hotel is well located if you're visiting the attractions in downtown Cairo and taxis are never a problem in Egypt-- whenever they see a foreigner walking down the street you'll have half a dozen pulling up nearly begging to take you wherever you want to go (even if your final destination is 30 feet away). Since prices are negotiated, do ask at the concierge the appropriate amount to pay for your taxi ride.

For a true 5 star hotel, try the Intercontinental Citystars in Heliopolis (a 30 minute drive from downtown Cairo). We visited this hotel while in Cairo and were astounded by its beauty and service. It's also connected to a huge mall (something like 7 or 8 stories high) and movie theatre.

Four stars but not five......

from saudibelle
Overall, hotel stay for family of four was pleasant. Corner suite had two balconies overlooking the Nile river. Each balcony has two chairs and a small side table. Most staff seemed professional and helpful, although the room appeared well kept, the carpet never appeared as clean as I would have liked. (Dust along the perimeter and one date seed present upon check-in and throughout the stay even after specifically asking it to be vacuumed.) This was minor, as the bed is very comfortable and we didn't have problems with noise with the sliding doors closed. The buffet breakfast is average at best and overpriced. One does better picking up fresh pastries and juices in the tower. Taxis are readily available at the back entrance where Cafe Complet is and we paid 10-15 EP for most. Negotiate before getting in the taxi and stick to the agreed upon price, as the price may change upon arrival. Walking in Cairo feels very safe at all hours. Lots of police presence everywhere and most hotels have security checkpoints before entry. Overall, good stay.

Great hotel and worth the value

from A TripAdvisor Member
Stayed at the Cairo Sheraton day before and after Cario Marriott hotel(Insight tour hotel location). Sheraton hotel has a more business oriented feeling vs. Marriott, a resort type of atmosphere. Both hotels very good overall. Sheraton bedrooms (Aladdin tower) cleaner and more spacious than Marriott. Sheraton daily rate a bit better than Marriott. Both hotels along the Nile river. However Sheraton closer to downtown, and other hotels, museums and opera house. Also its safer in terms of walking from the Sheraton. Sheraton pool nice, Marriott more impressive. Sheraton exercise facility larger and better equipped than Marriott. Only ate at Aladdin restaurant, lebanese fare at 11pm (arrived late). Service very attentative, belly dancing and 5 piece band very entertaining/professional. Food good if you like grilled/barbecued style of cooking. Price reasonable. Bakery on lower floor of Aladdin tower well stocked. Money exchanger reliable and efficient unlike Marriott. Sheraton staff friendly and informative.


from Munu
At the Airport in Cairo:
Cairo Airport Shuttle Company (ask for Ashraf) when u clear baggage claim and enter the arrivals hall. A trip to the Cairo Sheraton will cost 60 Egyptian pounds plus 6 Egyptian pounds tax = 66EP. This is NOT per person, it's for the van and driver so it's really cheap (you will find that transport is very cheap when u explore Cairo). It was through Ashraf that we ended up with our tour guide, Emad from Flamingo Tours.

Everyone in Cairo knows some kind of agent who can take you touring. We were lucky enough to get in contact with Emad who helped us put together a great itinerary at very reasonable prices. His email address is ----, but doesn't check his email often so it's best to send him a text message to let him know to check his email. His mobile number is ----.

If breakfast isn't included in your room rate, you'll be advised to have breakfast at either Tea Garden or Arrous El Nile (restaurants within the hotel) - these buffet breakfasts are pretty decent, but if you're not that big on breakfast it will be easier and cheaper to grab coffee and pastries at Café Complet (another restaurant in the hotel) on the ground floor of the Nefertiti Tower. The food at the Al Adin restaurant is overpriced and you get tiny portions. Food at La Mamma isn't bad, but you'd probably enjoy take-out more. Drinks at the Oasis lounge are pretty good and so is the live entertainment.

Room service laundry is overpriced. There is another laundry service at the ground floor entrance in the Nefertiti Tower (at the entrance where Café Complet is). They do the hotel laundry anyway, but the prices are a third of what room service will charge.

Don't bother with the minibar - a 500ml bottle of water costs 6 Egyptian Pounds (EP) and a can of soda will cost the same. If you walk down the road, on the way to the Four Seasons First Mall, there's a side road with two small shops selling drinks, chips, etc. A 1.5 litre bottle of water over there will cost you 2EP and a can of soda will cost 1.75EP. These shops are one of the few places that will sell Mountain Dew and Crème Soda funnily enough - very few places in Egypt have heard of Mountain Dew and Crème Soda (unfortunately, the crème soda just ain't the same as it is in South Africa, it tastes very vanilla). There are also more little shops close to McDonalds or Noura Bazaar with the same prices.

Hotel Beauty salon:
Don't bother going there - overpriced and extremely poor quality of service.

Four Seasons First Mall:
It is down the road from the Sheraton, about 10-15 minutes walking distance (a taxi there will cost 10EP). You will be able to find shops selling genuine Nike shoes and clothing, Guess accessories and high-end watches at Time Trade at this mall (most other malls have a lot of fake products).

Ask the doorman at the ground floor entrance of the Nefertiti Tower (outside café complet) to direct you to McDonalds, it's on the same road as the Faisal Islamic Bank of Cairo (back road, not the front one) and it's a 10-15 minute walk.

Noura bazaar:
It's on the same road as the Faisal Islamic Bank of Cairo (front road, not the back one) and it's a 5-10 minute walk. This shop sells perfumes and papyrus at reasonable prices, but the guy there tends to be a bit pushy.

KFC and Pizza Hut:
Steps away from the Four Seasons First Mall. There's also another Pizza Hut near the McDonalds.

You'll pass this electronics shop while walking to the Four Seasons First Mall. Prices aren't too bad although I never actually bought anything there.

Other shopping centres:
You'll have to take a taxi to Arkadia Mall, Ramses Hilton and Khan el Khalili.

Great view

from darlindarla
stayed here for over 2 weeks-am a woman travelling alone-had to call the desk 4 diff times with small problems like hairblower broke, heat not working & everytime maitenence was there within 5 min. the view of the crazy traffic one 1 side & the Nile on the other was great.the Nefertiti Tower is newer. room was very spacious. Japanese hibachi table was great, open 12N to 12M. buffet was plentiful for all 3 meals. bellydancing offered in 2 res'ts late @ nite -pay a small fee to videotape the show. conceirge was very helpful & made reservations immediately. room service had much to chose from 24 hrs & very reasonable-large filet mignon $17. only complaint was leaving @ midnite for airport-was told a taxi would be 2 min & waited over 40 min & almost missed flight. overall, would recommend this huge hotel.

s than this

from egyptianna
Dont get me wrong, the hotel is very luxurious, staff extemley friendly, rooms very clean well equipped and comfortable..

..however I didnt like the location at all. Nothing to do around, sure its central but for same price better off stayin in marriot, hilton, semiramis...

Very opulent, Loved it.

from Louise83
This Hotel is the best and most opulent hotel I have ever stayed in. It certainly is worth it's 5 stars. A very modern and very clean room. Overlooked the pool, which was heated in November and spotless. They even provide you with pool towels.Excellent power shower in the bedroom. A very comfortable kingsized bed. Staff couldn't do enough for us and were very friendly. Would definately go there again.
Very handy for the airport. Although you are about 11kms from the Pyramids it is entertaining traveling through the City of Cairo and we preferred it this way round.If you have to set off back a Pyramids hotel to the airport you will have to do it earlier to get through all the traffic.
Hotel had eight different restaurants and an English pub downstairs.Excellent Hotel.

Top Local Tips for Cairo

Tip for first timer to Cairo Cairo is quite overwhelming especially for first timers. I highly recommend having a local representative help you at the airport.

Old Houses There are a number of beautiful restored houses in Cairo that are well worth visiting. the first location is the Manial Palace where you can see how royalty lived. There are a number of restored houses without furniture in a street called Darb al-Asfur, north of the Khan el Kalili bazaar. The walk from the bazaar is also very interesting. The third house is the Geyer-Anderson museum which also houses an interesting collection of artifacts.

crossing the road cars will rarely stop to let you cross the road. Cross with a local between you and the cars. Be bold and don't be intimidated.After a few days we were told "you walk like an Egyptian!!" make sure you use bottled water for brushing your teeth. we did not have any upset stomach whilst were in Cairo.


Other names for Sheraton Cairo Hotel Tower Casino

  • sheraton cairo hotel
  • sheraton cairo
  • cairo sheraton
  • Address: Galae Square - Cairo - - - Egypt
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