Pyramisa Cairo Hotel

, Cairo, Egypt
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Pyramisa Cairo Hotel

5 star
60 El Giza St. - Cairo - Egypt | 20-2-3367000
219 Traveller

Reviews - Pyramisa Cairo Hotel

Bad Experiance
Submitted by: Ashraf in 03/09/10
  • Age Group: 3140
  • From: Egypt
  • Traveller type: Family Traveller
I had a bad experience in the hotel.
And unfortunately I got a bad respect from some of the key managers of the hotel.

I really do not recommend it for any guest.
Staff were 110%%% Nice and more !
Submitted by: Charlotte Aimee in 21/04/09
  • Age Group: Under 18
  • From: United Kingdom
  • Traveller type: Family Traveller
I think It was fantastic,, obviously places have their good and bad points like the swimming pool definatly wasnt exactly 5*, it was pretty small even though there were two, but they were also in the shade which meant they were cold. The Staff were amazingly nice,, chatting to you , helping you with what you wanted etc they were fantastic. Also a 1000% taxi driver who was amazing; Mohamed (i know they are all called Mohamed ,, but he was 57 yrs, tall, thin nice man) he was very good at english as he has visited before numerous times, he could get you in too places free because he knew many of the people there, knew the best places to visit in Egypt and knew a lot about the culture and history. The Hotel was beautiful and 5/5 for cleaness. Fantastic ,, definatly visit again!!!!!
Loved the rooms
Submitted by: Richard in 02/05/07
  • Age Group: 51 - 60
  • From: Australia
  • Traveller type: Mature Couple
Loved the rooms with 'old style' decor and the excellent restaurant service. Good location.
Love this hotel
Submitted by: Nic in 03/05/07
  • Age Group: 51 - 60
  • From: Australia
  • Traveller type: Business Traveller
I have stayed at the Cairo Pyramisa at least 4 times each year for the past few years - a total of 17 stays of 4 to 5 days each. As I have stayed in other Egyptian 5* hotels as well (Sheraton, Hilton) I can honestly state that the Pyramisa is at least equal to any other 5* hotel in Egypt. The restaurants, piano bar and coffee shops are clean and hygienic, the range of foods offered on the very generous buffet meals fantastic. My personal favourite rooms are those on level 3, but the suite style rooms on other levels offer enormous space and enchanting 'old-style' furnishing. In all a very comfortable hotel, well positioned to the Nile and everything that Cairo has to offer. The reception staff are friendly and helpful, their English adequate, and thier smiles broad. I recommend this hotel to anyone wanting a great hotel in central Cairo.

I have read other reports on this hotel and suggest that they are mostly works of fiction.
Submitted by: Maria in 10/11/06
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young & Single
I too have just returned from a week's stay at this excellent hotel. Although I believe five stars is a tad ambitious the staff alone should be rated way above this. As my fellow traveller, Debbie, has already mentioned the room was lacking with beverage as there was neither a mini bar or tea and coffee facilities. Despite this our stay at the Pyramisa, which is central to all that Cairo has on offer, was one of the most enjoyable holidays I have ever encountered. The staff were both exceedingly friendly and helpful as are all of Cairo's residents!
Although I had heard tales of dirt and decay I was pleasantly surprised by the cleanliness of both the food areas and the hotel itself. If it wasn't for the hotel we would never have met Mohammed, our chauffeur and friend, from Target Limousines, who managed to show us and immerse us into the amazing City of Contrasts that is Cairo. I would heartily recommend this hotel!
Flashes of five star
Submitted by: Debbie in 02/11/06
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Adventurer
Having just returned from spending a brilliant week at the Pyramisa I felt I had to write a review. I was nervous after reading some of the negative reviews prior to departure, and concede that there was indeed no mini bar and the pool was shaded for much of the day(there was no charge for the pool,however, and the very helpful pool attendant brought clean towels after each dip)
The food was delicious; beautifully and hygienically presented with a very wide selection, both at breakfast and evening meal. The staff were incredibly friendly, even providing us with an evening meal one night when we arrived at 11.30 and had missed dinner. The waitors and bar staff were attentive and good fun to talk to. Egyptians have got to be some of the friendliest people in the world.
We used The Target limousine private taxi service for all our excursions. Our driver, Mohammed was courteous, knowledgeable and friendly and certainly provided us with a different view of Cairo than is customary!
Galaxy discoteque was good fun and the dj played requests. It was free to enter and the drinks were the same price as in the rest of the hotel.
The room was cleaned thoroughly every day and towels changed. I particularly liked the swan shapes the towels were sometimes made into and placed on the bed.
What ever u do..... DONT EAT THERE
Submitted by: Nicola in 16/05/06
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Young Couple
Without a doubt, this is the worst 5 star hotel i've ever stayed in, having stayed in at least 10 others around the world. The food was disgusting, with birds flying around and even seen sat ON the buffets provided, i would not be surprised if someone catches bird flu from eating here. As of the 3rd day i was experiencing severe tummy cramps, unable to barely walk, with frequent diarrhoea. Having been told it was "air born" i found it hard to believe having seen the poor hygiene of the hotel and how they present their food, and once we started eating out in Naama Bay (Camel bar - highly recommend) within 3 days my stomach was better. However other guests that continued to eat there, still suffered. And were even given jabs by the local doctor, as told it was air borne and the only way to get rid of it. The pool was dirty with stones and cracked plaster, clearly needed resurfacing. The pool was never cleaned throughout our whole stay there. And if that wasn't bad enough, the pool and beach bars only served warm drinks, as we were told that their fridges werent working!! This is not the standard of a 5 star hotel. I am disgusted, having only arrived back 2 days ago, am still in shock at the ruin this hotel has caused my 10 day holiday to Egypt. And warn anyone that plans to go - DO NOT EAT THERE!!
Not a 5 star hotel
Submitted by: Nasreen Khan in 08/05/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
This is not a 5 star hotel more like 1 star hotel. Please note you will have to pay for the gym and swimming on hourly basis. You will not be allowed to borrow the iron. the executive rooms facing the nile are filthy and dusty and the noise is unbelievable, you will not get any SLEEP. The curtains weren't long enough for the windows,the location is town down therefore expect alot of hassle. This has been the owrst hotel I have ever stayed in! Don't waist your money!
The good and the bad
Submitted by: Christine in 06/03/06
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Young Couple
From the outside the Pyramisa looks run down, with the four seasons opposite it you wish you had booked there! When we checked in we had to wait at least ten minutes to before having someone deal with us and then a mute booked us in without a smile and a porter snatched our bags from us took us up to our rooms and then tried to sell package trips to us and would not leave for ages.

The room we had was a Junior suite which was OK for space but was run down (like the rest of Cairo)the bathroom was clean, although the soap and other toiletries were used! There were no bathrobes as it says on their website, nor was there a turndown service or coffee making facilities in the room. We has one soft pillow and one hard with a bed as hard as the floor, the sheets, although clean, did have hairs on them. In in-room safe did not work so we had to use the safe in the lobby.

The breakfast was satisfactory if you don't mind eating cakes or chicken sausages every morning.

The pool i didn't use but it is very small, which is what i expected from the pictures.

The staff did not understand us at all, the bed was very hard (although you do get used to this during your stay) but we asked if they had another room with a softer bed to which they told us to turn the AC down then when we repeated it with a demonstaration they then told us to pull down the sheet, after realising we were not going to get anywhere we just agread with them and walked off.

I also found the staff very rude at times, being blond they stared a lot and openly talked about you to eachother, at one point i had six of the kitchen staff looking through the serving hatch at me, they made me feel so uncomfortable, i expected it on the streets but not in the hotel. The Piano bar was very nice beer costing about £2.40, all the reastaurants were good with food costing about £13 for the both of us to have a two course meal but a bottle of wine costs about £20 so the alcohol really does bump up the price. The chinese and the Egyptian was wonderful!

Despite the problems we had with the hotel and it's staff we really did have a good time, and i would recomend going there for three or four days but i wouldn't stay longer.
Holiday in Cairo
Submitted by: Mrs. Ghaly in 07/09/05
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
My family enjoyed staying at the Pyramisa. The rooms are beautiful especially the ones over looking the Nile. The rooms are large even for a family of 4 children. The service was excellent. We enjoyed the large selection of breakfast and dinners in which there was always something to suit everyone. It was easy to travel to most places of interest. The children loved the zoo which was quite closeby. Also a visit to Cairo Tower was excellent.I would advise always to take taxis as the roads can be busy to cross especially with children.

Historical Traveller Reviews of Pyramisa Cairo Hotel

Sold as 5 - star - not even close!

from Grekate
This is not even an Egyption 5-star. Room was so outdated & grubby looking. Power kept going out & we had to trudge up & down 10 flights of emergency stairways in the pitch dark! Quite scary to be honest. Pool - tiny. food average & check in/out horribly slow & laboured. staff not very friendly or helpful. Only good thing was it was FAIRLY central & if you looked out window at an angle you could see our Nile view!!!!!

Nice hotel.....Clean rooms....Good Italian food

from s555nju
We spent a night at this hotel upon our arrival into Cairo before doing the Aswan- Luxor cruise. The room was clean and air conditioning worked well. We were located facing the back, so not much of a view from the windows but at least it cut out the noise of Cairo! We had dinner in the Italian Restaurant within the hotel and the food was OK.

It worked for us

from djcrespo
We had booked 2 separate rooms but ended up with a large "suite" for the 4 of us. The rooms and bathrooms were clean. The windows leak air so try to get a room facing the other hotel to cut down on the noise. Staff was friendly, location was easily negotiated by taxi but make sure to tell the cab it is Pyramisa in Cairo NOT Gisa - bonus there was an ATM right outside the lobby. The Sheraton is across the busy street. Internet Access was ok but expensive. It was an easy 20 minute walk from the Egyptian Museum. Good rate and felt safe at all times.

Good at the basics

from Mainegirl25
We stayed at the Pyramisa for seven nights at the end of December and start of January and were happy to find it clean and comfortable. The concierge in the lobby was very helpful, and the breakfast buffet (included in the cost) was pretty large. Our only complaint: Not enough toilet paper supplied by housekeeping. A minor note: We were surprised to find the lobby rented out for wedding/engagement parties on several nights and these parties included hours and hours (after 2 a.m.) of drumming and ceremonial song. Just something we had to get used to!

Comfortable and clean.........

from Sala4uk
You are already probably aware that this is not a 5 star hotel but at best a 3 star. The entrance and lobby area are impressive but the rooms - not so much!

I stayed at the Pyramisa for 5 nights in November 2006 with 2 friends. The hotel staff were all very pleasant and helpful. Upon arrival we were upgraded to a suite for free! The suite consisted of one room with a double bed and en-suite another room with two single beds. In the lounge area there was a sofa, tv, a fridge and a small table with 4 chairs. The suite was very spacious and comfortable. The only real gripe was the lack of attention to detail. The air conditioning didn't work in the lounge, the bath wasn't very clean and the windows didn't shut properly. But for the price we paid we were more than satisfied.

Breakfast (between 05.30 - 10.30) consisted of a wide range of fruits, cereals, pastries and some hot food. The fruit and pastries were excellent but the cooked food was a little bland.

The hotel has a number of restuarants including Jimmy's Pub, Shanghai Chinese Restaurant, an Italian restaurant and a couple of others. We chose to eat out every night so didn't get a chance to sample any of them.

The business centre allows you to use the internet. LE 23 buys you 30 mins web browsing. You can also all overseas from here but costs the same as if you used the phone in your room.

The hotel also has it's own 'Limosine Service'. You don't actually get a Limo's though, they are usually middle of the range cars. They are a lot more expensive than using regular taxi's (who park outside the hotel) but they operate from the lobby of the hotel so they are very convienent when you are in a rush. Taxi's are often straight out the 1980's. Don't be alarmed if they don't use their headlights or the speedometer doesn't work!

If you require a tour guide, reception point you to the concierge, the concierge will then speak to a guy from the 'Limosine Service'. The Limosine guy will sweet talk you for a bit and hook you up with a driver. ALWAYS fix a price before taking a journey, also haggle like your life depended on it because these guys do hike their prices up. Plus the concierge, the limosine guy and the driver will all expect baksheesh (tip). We used the tour guide on our first day. The concierge introduced us to a guy called Bulli Bulli, his English was excellent and we got a good price for a 4 hour tour of the main mosques and lunch on a boat. We were expecting Bulli Bulli to be the guide but he put us in a car with an old guy who spoke very little English, he drove us to all the sites but left us at the entrance, we ended up spending an extra LE 60 on tour guides at the sites. Although the driver was excellent, never moaned about breaks or where we wanted to go, we really wanted a guide who could tell us the background of the sites we were visiting. Also, if you ask these guys to recommend places to eat, they will take you to places where they get commision, so it may not be the best place to eat. Also, all the tour guides operating around the hotel are all inter-connected so they will give you a similar price.

In the Pyramisa there is a gift shop nearest to the restaurant on the ground floor, this is owned by Hosny G who turned out to be our saviour in Cairo. He is a tour guide and took us for the remaining 4 days of our holiday at very reasonable prices. He is a really funny guy and his English is excellent and ended up being one of the gang. He arranged for us to ride to the Pyramids by horse and camel at a great price. If you are staying at the Pyramisa, look up Hosny, he can get you a better deal than any of the other guides at the hotel.

A good hotel with great staff

from A TripAdvisor Member
I'd read a few negative reports about this hotel after I'd booked it...but they were one of the few which met my accommodation needs (family with lots of luggage). I was expecting a dirty room with unhelpful staff, but I couldn't have been more wrong.
From stepping off the plane at the airport to leaving the country I encountered nothing but friendly and helpful Egyptians.
We arrived at the hotel and swiftly checked in and had our luggage delivered without fuss. Our room was on the 6th floor and was spacious (2 Double Beds) with a view of the pool. The 6th floor had a faint smell of fresh paint which may explain why our room was so clean and fresh. The beds were good (if you like a firm mattress) and the bathroom was clean and everything worked. The hotel restaurants were decent enough, although the only one that appeared busy at all was the buffet area opposite the reception. The Chinese restaurant upstairs was pleasant and the food was good. The English pub (Jimmy's Bar) next to the Chinese restaurant was empty on the night I went in, apart from a couple of Egyptians running a Karaoke night and a couple of Egyptian 'fans/friends'...not very English, but never mind. I did visit the Casino and although it's small there were a few people in there at the tables. There I learnt that they didn't accept my Egyptian currency...suppose they're not allowed to gamble with their own money, so I had to use my credit card to buy some US dollars.
Somebody mentioned in one review that you have to pay to use the pool, but if you are an in-house guest there is no fee. Fresh pool towels are supplied upon request and staff are extremely helpful.
Another point on the service level from the hotel staff......our daughter had an upset stomach and we asked how to get a doctor. The staff arranged for a doctor to visit our room where he treated my daughter, wrote a prescription and the hotel staff went to the pharmacy and delivered it to our room without being asked. Nothing was too much trouble and all the help really made this one of the most enjoyable hotels we've ever stayed in.

Pyramisu deserves only 3 stars not 5 stars,

from A TripAdvisor Member
Stayed there for 10 days, the breakfast was nice, but the room & bed was really shabby, even after we changed rooms, compared to the genuinely 5* sheraton across the road (which we moved to when we got fed up with Pyramisa), the lads who did room service were very kind, but the reception was hopeless - "sorry we don't take credit cards!!!" (machine was broken)

recommended hotel

from A TripAdvisor Member
our stay was from 10 April till 16 April 2006 and our family had the best of the time at the hotel and Cairo. Location of the hotel was excellent. Before entering the hotel we stared at it from the outside and knew that it would be a good hotel. our suite was excellent and overlooking the River Nile. The room was cleaned daily to its highest standard. The one the thing we missed was facilities for making tea and coffee. the staff was very courteous, helpful and always smiling. The breakfast was of good quality with plenty of choices. The price of the food was very reasonable. Over all I would recommend this hotel to any one. I would rate this hotel 8-9 out of 10.

Not a 5 star

from A TripAdvisor Member
Although hailed as a 5 star hotel, the Pyramisa is a 3 star at best.
We were intially impressed by the lobby and surrounding restuarant but the rooms were another story. Intially we were put in a large room with views (of the motorway) and a rather large leak which had soaked the carpet. After having to ask to be moved twice, we were moved into a much smaller but smarter room.

The staff were nice and the food was excellent. I would especially recommend anything on the room service menu.

The weather was cool so we never made it to the pool. However we did observe the area was in shade all day, so no soaking up the sun can be done!


from A TripAdvisor Member
I booked 7 nights at the Piramisa on my recent trip to Cairo on the internet. On my arrival I was confused by the lack of some facilities in my room that was advertised on their web site. I was told by reception that I was booked into a 'room' and not a 'suite'. I looked again at the web site and only suites and deluxe suite are featured, no menion of 'rooms'. It turns out that 'rooms' are $100 per night and 'suites' $200. Be careful what you are booking.
I brought this to the management and they upgraded me into a suite at no extra cost.....but still no internet connection and robe as advertised on the web.
I found the hotel decor and lifts a bit ' tired' but the hotel was clean and the staff friendly and attentive at all times. I booked guided tours before I arrived in Cairo and these included transfers to and from the best idea yet. I booked the tours through Egypt Excursions.These were sub contracted to Akhnaton travel. Mr Sameh Samir, the tour leader and his guides and driver were excellent.

Top Local Tips for Cairo

El Khatoun Just behing the Al Akhzar Mosque, on the other side of the Khan-market, there is a little square with three old (16th - 20th century) houses, one is called the Zeinab-house. At that square you also will find the shop El Khatoun, which has extraordinary accessoires, from jewellery to purses, curtains and lamps. I bought my curtains there and brought them home to the Netherlands. One of the houses is used as a practice-place for Oud-students (arabic kind of guitar). You can just sit there in one of the open rooms and enjoy, or go there for a concert in the evening.

El Khatoun Just behing the Al Akhzar Mosque, on the other side of the Khan-market, there is a little square with three old (16th - 20th century) houses, one is called the Zeinab-house. At that square you also will find the shop El Khatoun, which has extraordinary accessoires, from jewellery to purses, curtains and lamps. I bought my curtains there and brought them home to the Netherlands. One of the houses is used as a practice-place for Oud-students (arabic kind of guitar). You can just sit there in one of the open rooms and enjoy, or go there for a concert in the evening.

Taxis Taxis in Cairo are quite an experience!!! Very cheep even for the foreign tourist who's obviously overcharged but forget comfort altogether:) Think of super speed on super jammed traffic with 25-year old cars that can break down when you least expect it. Considering the crowded buses and metros, taxis are the best way of getting around the city but be aware to negotiate the price before getting into the taxi (always remember that tips are a must)


Other names for Pyramisa Cairo Hotel

  • pyramisa hotel cairo
  • pyramisa cairo hotel
  • pyramisa cairo
  • Address: 60 El Giza St. - Cairo - Egypt
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