Hilton Ramses Hotel
, Cairo, Egypt
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Hilton Ramses Hotel
, Cairo
525
Traveller
Reviews - Hilton Ramses Hotel
Terrible matresses
Submitted by: Miguel de Luis in 02/10/05 - Age Group: 31 - 40
- From: Spain
- Traveller type: Young Couple
Hilton Ramses
Submitted by: Keith Woolnough in 30/08/05 - Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Business Traveller
I have stayed at the Hilton Ramses three times. Generally it is OK. Some rooms have been refurbished more recently than others, but the bathrooms are ageing a bit in all rooms. Most rooms have a safe, but some seem not to and you are left having to use a deposit box in reception which can take an age to get access to. All rooms do have an iron, which is useful if you are staying on business and you want your shirts crisp. Rooms are quite large. I would stay there again, but Hyatt and Marriott look newer and in better condition.
Read 523 additional reviews of Hilton Ramses Hotel at TripAdvisor.
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Historical Traveller Reviews of Hilton Ramses Hotel
One of the better places in Cairo
from zinc8
Although you have lots of choice in Cairo it's hard to find one that's nice and not too expensive. The Ramses is this. First, it's a Hilton Class hotel up to the Western standards. Carpets are bit tired, but otherwise the room was well maintained, great shower, clean bathroom, OK Bed (not like westin's beds) and big rooms.
One of the great things about the hotel is that it's located right beside a large shopping mall. If your bags are late or you just want to do some shopping, this is the place to be.
Restaurants are outrageously expensive for Cairo, but there is lots of choice nearby. The only complaint I have is that they never replaced the bottled water or fruit basket over the 4 nights I was there.
One of the great things about the hotel is that it's located right beside a large shopping mall. If your bags are late or you just want to do some shopping, this is the place to be.
Restaurants are outrageously expensive for Cairo, but there is lots of choice nearby. The only complaint I have is that they never replaced the bottled water or fruit basket over the 4 nights I was there.
Old, Dirty, Unprofessional........
from jeanbleu
I was realy chocked. I paid for a 5 stars hotel and after all it was 1 to 2 tsras maximum. Very old carpet, smelly room, no safety box in the room, poor breakfast, i oredred a dinner in my room and the dishes still 30 hours to be removed, i dont advise any one to choose this hotel.
Too petty for a 5 star hotel
from SimonLin
My overall review is that Ramses Hilton is still way behind Nile Hilton in terms of room services, internet booking clarity and views from the room. If u can afford to pay US$100++, go for Nile Hilton. For US$100++, you get the satisfaction from a Hilton grade. Ramses Hilton lacks it, Nile Hilton has it.
Here's the first problem, it's Ramses Hilton's Internet Reservation. I made a 4days 3 nights reservation through internet when I was in Singapore 10days before I check-in, and after going through long hours of internet research, I was convinced that Ramses Hilton is the choice of 5 star hotel in Cairo. The confirmation from the internet reservation was not clear, as the information did not clearly say, 1 night of deposit is charged to the credit card. Neither did the website say 1 night payment is blocked (on-hold), nor clearly informing, how much more to pay when check-out. My nightmare came true when I check-out and there was confusion among the staff and got me into hell lot of confusion too either to pay 3 nights or 2 nights. I called in the GM of Ramses Hilton and he gave me assurance that the internet reservation simply mean my 1 night deposit is on-hold, not paid. What a poor internet reservation by Hilton's standards! I've made lots of internet reservation and this is by far the worst. A good internet website for hotel reservation is (--), the instruction is clear and there is a voucher which clearly says how much to pay, how much is paid, etc.
2nd problem, after I checked in, the room is basic, really basic till I find it like a 3 star hotel! The desk is really a desk without back panel, u can see all those cables, wires where the TV next to it dangling all over. The bed, is kind size, the only thing I compliment. Other than that, the balcony, is simply overlooking the Nile, yes, overlooking in a small angle, compared to NIle Hilton which as a 180' wide angle. Nile Hilton has a large balcony, the width of the room, whereas Ramses Hilton's balcony is so small that u can only a chair. The nile view is so limited that you wouldn't want to sit in the balcony. I'd stayed in Nile Hilton and the balcony door glass is so huge that I you get to see the Nile when you are in the bed.
3rd problem, I asked for a kettle, and after a few miserable calls, there was a rude reply from the Room-Service, and the Customer-Care responded that they don't have kettle for normal rooms. "Kettle is for Executive Club Room!". I asked for hot water then, and was told it is chargeable at LE9, ice is also chargeable! What-the-heck. I reason with the Customer Care officer that it is not the money, but it is just a basic need for kettle and if there's no kettle, a glass of hot water would do, and she responded "it's the system". In NIle, I asked for ice everynight and they deliver without questions asked. In Ramses Hilton, u pay for it. Petty problem. If u decide to stay at Ramses, prepare to pay for every basic thing not in your room!
Furthermore, Ramses Hilton is not near the Metro Sadat, you gotta walk 800m, across dashing cars, under the high ramps and flyovers, walk pass Egyptian Museum and lastly a long 200m walk to Sadat Metro from the museum. It's not really that near if u wish to travel by metro. Nile Hilton is just 100m from the metro.
Lastly, Nile Hilton has a beautiful outdoor rooftop open-air bar called Pyramids Bar, it's located on the 7th floor and it's really comfortable and has beautiful view over the NIle and downtown Cairo. Comparing this to Ramses Hilton's rooftop bar, which is an enclosed restaurant called Windows of the World, it lacks the atmosphere I want. Different people feel differently, but I prefer Nile Hilton's Pyramids Bar. Value for money, for the drinks.
My conclusion, if you have US$100++ choose Nile Hilton's nileview room. U get to have 180' angle of nileview in a big balcony compare to Ramses Hilton's small balcony, u can add US$6 for breakfast compare to Ramses Hilton US$24. U get free basic kettle, hot water, ice from Nile Hilton when you have to pay for it at Ramses Hilton. I stayed 3 nights at Nile Hilton and I'm very satisfied, certainly not in Ramses Hilton.
Go for Executive Club Room if you have no choice but to stay at Ramses Hilton, maybe you get everything you want.
Here's the first problem, it's Ramses Hilton's Internet Reservation. I made a 4days 3 nights reservation through internet when I was in Singapore 10days before I check-in, and after going through long hours of internet research, I was convinced that Ramses Hilton is the choice of 5 star hotel in Cairo. The confirmation from the internet reservation was not clear, as the information did not clearly say, 1 night of deposit is charged to the credit card. Neither did the website say 1 night payment is blocked (on-hold), nor clearly informing, how much more to pay when check-out. My nightmare came true when I check-out and there was confusion among the staff and got me into hell lot of confusion too either to pay 3 nights or 2 nights. I called in the GM of Ramses Hilton and he gave me assurance that the internet reservation simply mean my 1 night deposit is on-hold, not paid. What a poor internet reservation by Hilton's standards! I've made lots of internet reservation and this is by far the worst. A good internet website for hotel reservation is (--), the instruction is clear and there is a voucher which clearly says how much to pay, how much is paid, etc.
2nd problem, after I checked in, the room is basic, really basic till I find it like a 3 star hotel! The desk is really a desk without back panel, u can see all those cables, wires where the TV next to it dangling all over. The bed, is kind size, the only thing I compliment. Other than that, the balcony, is simply overlooking the Nile, yes, overlooking in a small angle, compared to NIle Hilton which as a 180' wide angle. Nile Hilton has a large balcony, the width of the room, whereas Ramses Hilton's balcony is so small that u can only a chair. The nile view is so limited that you wouldn't want to sit in the balcony. I'd stayed in Nile Hilton and the balcony door glass is so huge that I you get to see the Nile when you are in the bed.
3rd problem, I asked for a kettle, and after a few miserable calls, there was a rude reply from the Room-Service, and the Customer-Care responded that they don't have kettle for normal rooms. "Kettle is for Executive Club Room!". I asked for hot water then, and was told it is chargeable at LE9, ice is also chargeable! What-the-heck. I reason with the Customer Care officer that it is not the money, but it is just a basic need for kettle and if there's no kettle, a glass of hot water would do, and she responded "it's the system". In NIle, I asked for ice everynight and they deliver without questions asked. In Ramses Hilton, u pay for it. Petty problem. If u decide to stay at Ramses, prepare to pay for every basic thing not in your room!
Furthermore, Ramses Hilton is not near the Metro Sadat, you gotta walk 800m, across dashing cars, under the high ramps and flyovers, walk pass Egyptian Museum and lastly a long 200m walk to Sadat Metro from the museum. It's not really that near if u wish to travel by metro. Nile Hilton is just 100m from the metro.
Lastly, Nile Hilton has a beautiful outdoor rooftop open-air bar called Pyramids Bar, it's located on the 7th floor and it's really comfortable and has beautiful view over the NIle and downtown Cairo. Comparing this to Ramses Hilton's rooftop bar, which is an enclosed restaurant called Windows of the World, it lacks the atmosphere I want. Different people feel differently, but I prefer Nile Hilton's Pyramids Bar. Value for money, for the drinks.
My conclusion, if you have US$100++ choose Nile Hilton's nileview room. U get to have 180' angle of nileview in a big balcony compare to Ramses Hilton's small balcony, u can add US$6 for breakfast compare to Ramses Hilton US$24. U get free basic kettle, hot water, ice from Nile Hilton when you have to pay for it at Ramses Hilton. I stayed 3 nights at Nile Hilton and I'm very satisfied, certainly not in Ramses Hilton.
Go for Executive Club Room if you have no choice but to stay at Ramses Hilton, maybe you get everything you want.
Great food, views and service.
from aragorn_9
We stayed here in August and arrived at 2.00 am to find the place very busy and the noise was formidable. This hotel has a casino and was full of people avoiding the troubles in Lebanon. So I would recommend booking a room on the executive levels ( floor 25 +) to avoid the chaos and enjoy some of the best breakfast pastries in Egypt.
Good Location
from Pauline_1
My partner and I stayed here for 3 nights at the beginning of July. We arrived at 3am, the check in was quick and we could wait to get into bed to sleep!
When I pulled back the bedcovers there were hairs - Pubic Hairs!! on the sheets! We were so tired my partner said leave it until the morning. I told reception the next day and the manager contacted us and was very apologetic and sent us up a big fruit bowl!
So besides a bad start the rest of our stay was fine.
The rooms are large and from our small balcony we could see the Pyramids in the distance and of course look out over the Nile.
The breakfast selection was excellent and the best we had in Egypt.
The pool area was quite small but nice to relax by.
We ate both nights in the Windows on the World restaurant, a must if you stay here. The views are stunning and the food was excellent! We both had Surf n Turf (Steak & Lobster) it was so good we ate it both nights!! The lentil soup was yummy too.
Just out the main entrance to the hotel you will find shops selling water, crisps etc and there is also a large shopping mall although we didnt go in it.
The Egyptain Museum is just 5 minutes away and its easy to get to the pyramids too which took around 20 minutes by car.
All in all I would recommend this hotel for its location.
When I pulled back the bedcovers there were hairs - Pubic Hairs!! on the sheets! We were so tired my partner said leave it until the morning. I told reception the next day and the manager contacted us and was very apologetic and sent us up a big fruit bowl!
So besides a bad start the rest of our stay was fine.
The rooms are large and from our small balcony we could see the Pyramids in the distance and of course look out over the Nile.
The breakfast selection was excellent and the best we had in Egypt.
The pool area was quite small but nice to relax by.
We ate both nights in the Windows on the World restaurant, a must if you stay here. The views are stunning and the food was excellent! We both had Surf n Turf (Steak & Lobster) it was so good we ate it both nights!! The lentil soup was yummy too.
Just out the main entrance to the hotel you will find shops selling water, crisps etc and there is also a large shopping mall although we didnt go in it.
The Egyptain Museum is just 5 minutes away and its easy to get to the pyramids too which took around 20 minutes by car.
All in all I would recommend this hotel for its location.
A Really Nice Hotel
from LMJJONES
We stayed 4 nights all together in this hotel the last week in May. We found this hotel very nice and clean. The staff was always trying to help us and seemed really eager to make sure we were having an enjoyable stay. The buffet breakfast that was included in our stay was a full breakfast that was really wonderful every morning over looking the Nile. The beds were really very comfortable. The bathrooms were a little tired but not too bad. The rooms had a nice little balcony that you could stand out on. Our view was over the Nile and the pool area which I would recommend requesting as it seemed like the other rooms faced more traffic and it was quite noisy. There is a small casino which we went in one night and they also had nightly local entertainment in a open bar area which was very busy. Overall this hotel was very nice and I would recommend it.
Faded but convenient
from deemery
We stayed there using Hilton HHonors points (as part of a Round-the-world tour via a United Airlines Frequent Flier Promotion, using Hilton and Marriott points for all the hotel stays. It was payback for my wife in exchange for 2 years of 75% work travel.) The hotel was OK, certainly is in need of a rennovation. Breakfast was not included in our room, and was expensive. But what was cool was discovering that our room looked out over the Nile, and through the haze we could see the Pyramids.
As you can see from the maps, this is very close to the Egyptian Museum. BUT, crossing the major road to get over to the Museum was an adventure in its own right. Definitely not recommended if you can't dodge traffic.
As is true everywhere in Egypt, you need to tip the staff appropriately. Frankly, I overtipped the bellman the first day, and to his credit he pointed this out to me. Since he was honest about it, I said "please, accept this in appreciation of your honesty." Best to get some small 1LE notes as soon as you can, even before leaving the Airport.
In retrospect, I should have spent the extra points for the Nile Hilton, or used Marriott points instead. OK hotel if you get a good price, but certainly not worth Rack Rate.
dave
p.s. The day we left Cairo and flew to Vienna was probably one of the greatest instances of "Culture Shock" in my life...
As you can see from the maps, this is very close to the Egyptian Museum. BUT, crossing the major road to get over to the Museum was an adventure in its own right. Definitely not recommended if you can't dodge traffic.
As is true everywhere in Egypt, you need to tip the staff appropriately. Frankly, I overtipped the bellman the first day, and to his credit he pointed this out to me. Since he was honest about it, I said "please, accept this in appreciation of your honesty." Best to get some small 1LE notes as soon as you can, even before leaving the Airport.
In retrospect, I should have spent the extra points for the Nile Hilton, or used Marriott points instead. OK hotel if you get a good price, but certainly not worth Rack Rate.
dave
p.s. The day we left Cairo and flew to Vienna was probably one of the greatest instances of "Culture Shock" in my life...
Close to the Eqpytian museum
from A TripAdvisor Member
We stayed at the Ramses Hilton for 2 nights after travelling around Eqypt. The Ramses Hilton is centrally located in downtown Cairo, across an extremely busy street from the Eyptian Museum.
We found the rooms to be clean, but outdated. For example the TV looked like it was straight out of the 60’s. The TV did have a large selection of channels with good programming. There were stains in the tub and tiles on the bathroom due to old age. Our room, located on the 14th floor had a spectacular view of the Nile River and hotel pool. We were located high enough from street level that we didn’t hear much noise from the cars and pedestrians below.
There is a large shopping center next to the hotel that offered imitation designer clothes, handbags, shoes and Egyptian souveniers. The shopping center was at least 7 stories high with McDonald’s and a movie theatre at the top. We ate at the Italian restaurant on the second floor of the center for dinner and found they had excellent pizzas and pastas at a reasonable price. 4 of us ate for L.E 180.
The continental buffet breakfat that was included with our stay was one the best breakfasts we had in Eqypt. There was a large selection of breads, pastries, eggs, omeletes and fruit. Pancakes and omletes were made fresh to order. There was also a chocolate fountain to dip strawberries. There were also several juice choices: mango, orange, pineapple and hibiscus.
Overall we found the hotel met our needs. We did visit the hotel casino, it was very small with only 2 black jack tables, 1 craps tables and maybe 30 slot machines. All bets were in US$. The lobby lounge was very crowded on Thursday night (Firday is a day of rest for muslims).
At night we walked around the area surrounding the eqyptian museum and found several fast food places: Hardy’s and KFC. Nothing worth making the trip out for. There are some small Internet Cafes across the street, we went online for L.E % for 1 hour.
We found the rooms to be clean, but outdated. For example the TV looked like it was straight out of the 60’s. The TV did have a large selection of channels with good programming. There were stains in the tub and tiles on the bathroom due to old age. Our room, located on the 14th floor had a spectacular view of the Nile River and hotel pool. We were located high enough from street level that we didn’t hear much noise from the cars and pedestrians below.
There is a large shopping center next to the hotel that offered imitation designer clothes, handbags, shoes and Egyptian souveniers. The shopping center was at least 7 stories high with McDonald’s and a movie theatre at the top. We ate at the Italian restaurant on the second floor of the center for dinner and found they had excellent pizzas and pastas at a reasonable price. 4 of us ate for L.E 180.
The continental buffet breakfat that was included with our stay was one the best breakfasts we had in Eqypt. There was a large selection of breads, pastries, eggs, omeletes and fruit. Pancakes and omletes were made fresh to order. There was also a chocolate fountain to dip strawberries. There were also several juice choices: mango, orange, pineapple and hibiscus.
Overall we found the hotel met our needs. We did visit the hotel casino, it was very small with only 2 black jack tables, 1 craps tables and maybe 30 slot machines. All bets were in US$. The lobby lounge was very crowded on Thursday night (Firday is a day of rest for muslims).
At night we walked around the area surrounding the eqyptian museum and found several fast food places: Hardy’s and KFC. Nothing worth making the trip out for. There are some small Internet Cafes across the street, we went online for L.E % for 1 hour.
Ramses Hilton- a mixed bag
from twodogs
My husband and I stayed at the Ramses Hilton for 6 nights. The hotel staff were courteous and responsive to our requests, including getting us a car and driver for 2 days. The room was well cleaned on all but one night. The brakfasts which were include in our rate were very good and more than ample. The rooms need updating, but are spacious. The biggest downside is the heavy traffic around the hotel which makes crossing the street very, very difficult. All in all it is an ok choice for a centally located hotel in Cairo.
Couple in cairo
from ArabianNights
My wife and I travelled to Cairo last month on the trust of fellow reviewers.
Much to our delight we got what we had expected. We had a very spacious room on the 17th floor with a cute balcony(though it didn't face the Nile-please specify at time of booking).
The condition was good and we were very satisfied with the bathroom. The carpet did look a bit out dated but then again if your an adventurous tourist you wouldn't be using your room much, least of all lokk at the carpet.
In the hallways upstairs you will see that the Hotel is in need of updating though not as bad as some people may suggest.
The lobby and other areas are very nice.
The staff are very helpful though one must be warned that Egyptians expect to be tipped so keep some change handy.
The location is ideal, right in the heart of Cairo, you've got the Egyptian museum hardly 5mins walk away and because your centrally situated all the great sites are not more than 15-20 mins away by taxi-excluding the pyramids about 40mins drive.
The staff are generally very helpful, though one has to bare in mind this is a poor country where customer service is not as highly developed as in the west, so remember to be patient and polite and you will get what you give.
I would def recommend this hotel and would stay here again.
Much to our delight we got what we had expected. We had a very spacious room on the 17th floor with a cute balcony(though it didn't face the Nile-please specify at time of booking).
The condition was good and we were very satisfied with the bathroom. The carpet did look a bit out dated but then again if your an adventurous tourist you wouldn't be using your room much, least of all lokk at the carpet.
In the hallways upstairs you will see that the Hotel is in need of updating though not as bad as some people may suggest.
The lobby and other areas are very nice.
The staff are very helpful though one must be warned that Egyptians expect to be tipped so keep some change handy.
The location is ideal, right in the heart of Cairo, you've got the Egyptian museum hardly 5mins walk away and because your centrally situated all the great sites are not more than 15-20 mins away by taxi-excluding the pyramids about 40mins drive.
The staff are generally very helpful, though one has to bare in mind this is a poor country where customer service is not as highly developed as in the west, so remember to be patient and polite and you will get what you give.
I would def recommend this hotel and would stay here again.
Top Local Tips for Cairo
Flexibility is essential When in Egypt , consider that you are there for the grandeur of the sites and experience, not the grandeur of the hotels
Crazy drivers Don't walk - take a cab... better yet organize a private driver like we did from your travel agent. (We had a private drive that was with us the ENTIRE time we were in Cairo - during our guided tours and for all our transfers. We took taxis during our personal time.) Prepare yourself for the crazy driving and people bugging you to buy their stuff. It's a fabulous place so much to see!
dont miss booking a Nile cruise.. worth every penny and more if you can book a week on a nile cruise to Aswan and Abu Simbul , the history -fantastic , the scenery marvelous we have travelled a good deal of this world and never before have I said WoW so many times.....
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Other names for Hilton Ramses Hotel
- ramses hilton cairo
- ramses hilton
- hilton hotel ramses
- hilton hotel cairo
- hilton cairo
- cairo hilton
- Address: 1115 Corniche El Nile - Cairo - 12344 - Egypt
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"Terrible matresses" - Miguel de Luis
"Hilton Ramses" - Keith Woolnough
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We slept terrible an it caused an awfull backache. We will never trust Hilton hotels in our lives.