Sheraton Montazah Hotel

, Alexandria, Egypt
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Sheraton Montazah Hotel

, Alexandria
Corniche Road - Alexandria - Egypt 3-548-0550
169 Traveller

Reviews - Sheraton Montazah Hotel

Historical Traveller Reviews of Sheraton Montazah Hotel

dirty, depressing dump

from FifiLincolnshire
The room was clean but shabby. The staff hardly speak any English and argue with each other. Service terrible.

The swimming pool is grotty with traffic whizzing past.

The whole place has a depressing air of neglect and basially needs refurbishing.

Worst of all the filthy dining room, my husband got food poisoning from the buffet.

Give this place a wide berth.
Management Response from Montazah00438
I would like to express my sincere thanks and appreciation for your constructive comments noted during your stay with us.
On the other hand, we do assure you that a considerable action has been given to all points raised along with more attention to staff training area.
Once again thank you for all points raised. Looking forward to welcoming you again and always at the Sheraton Montazah Hotel.
Thank You and best regards,
Atef Wilson
General Manager
Sheraton Montazah Hotel

Strictly above average

from sxa93
Within Alexandria, this seems to be universally regarded as one among
the best properties. However, its probably what I would call a good 4 star hotel...but 5 star...uh huh, I don't know about that!

The positives. The views of the Meditteranean are amazing. The room did come with a balcony (a lerch is more like it!) which offered great views of the sea, and of the Montazah gardens. Its easy enough to get a cab, or arrange one from the hotel to do the sights.

The negatives: The staff is kind of lukewarm...not overly eager to please. The lobby is mediocre for a hotel with this kind of reputation.

Overall, I would go there, but dont keep the expectations of a 5 star
experience.

Great views, pleasant stay

from offduty
We definitely enjoyed our 2-night stay in early January at this high-rise hotel on the far eastern side of Alex, just west of the Montazah Gardens. We were welcomed with hibiscus tea, a gracious gesture that we did not experience at the other places we stayed at while in Egypt. The service was excellent, too.

From our room balcony we enjoyed views of the Sea, the Gardens, and the Palace which was grandiose, especially when lit up at night. Our room was fine, very clean, comfortable queen beds and everything worked the way it was supposed to (including the plumbing). I don't remember which floor we were on, but it was an upper floor and it was very quiet. Didn't hear any street noise.

Breakfast buffet was fine, with more sweets than usual. Lunch was good here, too. We dined in the Italian restaurant one night. Unfortunately four heavy smokers were seated right next to us while we were eating, which was quite unpleasant.

There is a billiard table on the mezzanine level and several gift shops, one of which had a good selection of English-language books about Egypt, Egyptian cooking, and fiction including some by Naguib Mahfouz.

The 25-minute drive into Alex would have been really tedious if it hadn't been all along the Corniche, right next to the Sea. Taxis were not expensive, considering the distance, usually 15-20 LE, and they are easy to get if you just go down to the road at the foot of the hotel driveway.

One unusual thing about this hotel is that you have the option to reuse your towels (not getting clean ones every day) if you want to conserve water and use less detergent.

Great service, but...

from JayD2006
The hotel is well located at the end of the corniche but away from all the attractions. Definitely you need to hire a car or a driver to visit the city and that's we did. For a sheraton chain, this hotel is far away from our sheraton in the States in terme of design and everything, but the service was great and unusual, for those who experienced the Egyptian hotels you know what am talking about. The food was good but like always a lot of a bread and seemed to be the same during our stay. The staff was very friendly and answered all our inquiries. Finally for a short stay in Alexandria i will recommend it.

A few levels below a Motel 6

from U2NyR
Lobby of the hotel looks like a dilapidated building in the Marcy Projects. After check-in I went up to my room to sleep. They gave me 2 beds instead of the king in requested. Each bed was about as wide as a balancing beam, a quarter of a turn in either direction and you're on the floor. The pillow felt like it was filled with sand instead of feathers but we make the best of it. Only problem was i had to wait 15 minutes to sleep because someone was showering and the walls are so thin and plumbing so bad, that it sounded like i was in a factory. Fine, i go to sleep 15 minutes later. As if that wasn't enough, at 4am, the person in the room next to me decided to put the TV on.... very LOUD. I woke to the sound of guns firing and a woman screaming at someone. I called the front desk to explain. They said they would investigate and call me back. After 10 minutes of sitting up in bed, i didn't hear back from them, so i called again. They said they called the room, but no one answered the phone. Thanks for the help. I suggested they excalate they said OK, and they'll call me back. Once again, 10 minutes later i heard nothing back so i called again they said they went up to the room and knocked on the door but no one answered....so they gave up. Great. I told them that wasnot a satisfactory answer. Again, they said they'd call me back after telling the manager. 10 minutes later and no call, again i call the front desk and asked to speak to the manager, they said he'd have to clal me back. he called me 5 minutes later and said the only thing he could do was move my room, so at 4:45AM i had to pack up and move rooms.

If EVERY other hotel in Alexandria is booked, sleep on a park bench. It'll be a much more pleasant night for you than staying at the Sheraton Montazah Motel.

Shabby

from businesstrips
The hotel is at the far end of the Corniche, well away from most attractions. It is close to the beach and lovely gardens but fairly isolated.

The rooms were shabby and the concrete facade is cracking badly - didn't really want to put any weight on the balcony - or for anyone above us to do that either!

The food was fine and the sevice excellent - very good cocktails!

It needs a real re-furb and then will be OK

Great service / Gorgeous views

from Dreamtc
I stayed at the Sheraton Montazah in November 2006. My experience was fantastic. The service began from the moment I arrived at the hotel entrance via taxi. Bellmen swooped down, relieved me of luggage, escorted me to Guest Services, and promptly delivered a complimentary hibiscus tea. Check-in is intimate (seated at mahogany desk with manager on duty), seamless and delivered with graciousness and first-class service. My room had an amazing view of the Montazah Gardens/Palace entrance as well as the sea. Rooms are nice - but average Sheraton. I found mine to be modern with all conveniences, including comfortable bedding. Public areas of the Sheraton Montazah are in need of upgrading (read: dark wood/brass circa 1984). Breakfast buffet was included in my rate and was copius. Service throughout the hotel was top-notch. Every request was met with a smile and completed in a timely manner. I never felt the overwhelming pressure often found in Egypt for "baksheesh". The staff deserved all tips given; not once was I asked for anything other than a smile. One amazing aside was my afternoon spent in the hairsalon. Gentlemen, listen up! I was treated to a haircut, threading , a straight razor/hot towel shave, massage, and a facial that included three different masks. My total bill was approximately $40 USD. The salon needs an updating as well, but the service and the treatments are 5 star quality. The hotel is definitely a hike from many of the major sights. I found it to be a wonderful location in an upscale portion of Alexandria, beachside. I did not feel inconvenienced spending $5 for a taxi ride 20 minutes into the center (and that's without any haggling-it can be less expensive). It's a beautiful drive down the seaside Corniche. All in all, it is a nice hotel in a scenic setting. It is no Ritz, but the prices aren't either. Good choice for value on your money.

Comfort and great service

from Thaimartin
Difficult to go wrong with a Sheraton. Here, in Alex, having experienced some notional 5 star hotels in Egypt, I found the real thing. The rooms are fine. The new beds are hugely comfortable -I use the adjective accurately. There are large safety deposit boxes available (when you ask for one) -good for larger items such as DSLR cameras and portable hard drives. Mostly though, you pay for the service, which is exemplary!

The Chief Concierge and his staff are both thorough and good. Even superb. People make our stays. And this fellow IS superb! He actually cares!

Location can make a great hotel. Here, yes, the location is good. But it is the staff who make the place. They not only make you feel welcome -you are welcome. It is a great place to stay. Highly recommended.

We loved it and will stay there again.

from kyrudy
Very nice and clean. Staff were so helpful. Upon check gave us hybicous drinks while we waited. Rooms were very clean and nice. The view was unbelievable. Just a short taxi drive. Alexandria is a huge city, shops and mall around the corner walking distance. The breath taking view from your room is unbelievable. They have a nice salon in the hotel that saved my daughters bad hair day. The view of the Montazah Palace can be seen from some rooms and the gardens and the sea. I will stay there again. Rates are very reasonable.

For a Sheraton, what a dump !

from RobInSanDiego
This hotel is located about 20 minutes by taxi from downtown, and across the street from the beach. The photos on-line of the rooms and pool are decieving. The rooms are very worn out and desperately need new furniture. It's across the street from the Montaza Gardens, a beautiful large park with real 4-5 star hotels in there. I recommend staying closer to the East Harbor if you want to be in the heart of the city, or a hotel in the Montaza Gardens if you want luxury. This is the worst Sheraton hotel I have ever experienced. It certainly does not live up to their standard. The staff were helpful, though.

Top Local Tips for Alexandria

Magnificent library The Bibliotecka Alexandrina is amazing, inside and out. I enjoyed the art galleries and Planetarium building, too. They are really beautiful all lit up at night.

Never take a emirates flight to alexendria All emirates airline arrivals are at burg al arab airport which is on the ouskrits of city with no facilities. Its just a small enclosure with with sections for arrival and dparture.Very dirty airport. at arrival they dont have computers so if u r on a visit visa u will have to wait for hrs to get past emigration as they do the verification indvidually. best way is to come by train from cairo. Trains are dirty but comfertable .

La Sirena Beautiful beautiful Alexandria........ so wonderful.

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Other names for Sheraton Montazah Hotel

  • sheraton hotel alexandria
  • sheraton alexandria
  • alexandria sheraton
  • Address: Corniche Road - Alexandria - Egypt
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