London Heathrow Airport

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London Heathrow Airport (LHR) Guide

General Information

Airport Name:
London Heathrow Airport
Airport Code:
LHR
Location:
The airport is located 24km (15 miles) west of London
Phone:
(0)870 000 0123
Website:
www.baa.com

Directions & Transportation

Taxi:
Black Cabs, London's licensed taxis, are available outside of all the terminals to travel within the London area. Limousine services are provided by Burgundy Global (tel:(0)800 013 1313). Chauffeur driven cars can be hired from them.
Bus:
Quite an extensive network of buses operate from the Central Bus Station at the airport. Some buses also stop at Terminal 4. Tickets can be bought on the bus but please do have the exact fare. The Central Bus Station is well sign posted and is located above the London Underground station. The N97 is a night bus service which runs from Trafalgar Square to Heathrow Airport's central bus station. It follows the following route twice and hour, Trafalgar Square, Piccadilly Circus, Hyde Park Corner, Knightsbridge, South Kensington, Earls Court, West Brompton, Lillie Road, Hammersmith, Turnham Green, Gunnersbury, Brentford, Isleworth, Hounslow, Hounslow West, Cranford and Heathrow Airport Central. More then 500 destinations and many different coach operators make Heathrow one of the busiest coach stations in the UK. Coaches stop at the CBS - Central Bus Station but some do stop at the terminals. Birmingham, Bristol, Oxford, Cambridge and Glasgow are towns with direct coach services to Heathrow.
Rail:
Heathrow is served by the Piccadilly line of London's Underground. Two Zone 6 stations serve all four terminals. Underground walkways connect with the terminals. Trains leave every ten minutes, Tickets can be bought in all underground stations. With a Travelcard you get to use the buses as well. During the night Bus 9 connects with central London. Tel:(0)207 222 1234 for London Underground information.
Road:
Buses, coaches and taxis are available to take you into London Central. Some buses and coaches will transport passenger cycles being taken on a flight but space is limited. Cycles are taken free of charge between Heathrow terminals.

Airport facilities

Airport Info:
Information desks are located in all the terminals. Transport help desks are located inside terminals 1,2 and 3 and outside terminal 4. They assist with coach, bus and rail travel options. Help Desks, where passengers can use a courtesy telephone and see terminal maps, are located throughout the airport. In Terminal 3, The Hotel and Traveller centre you can get London Underground tickets, visitor information and help with accommodation.
Baggage:
Left luggage facilities are available in all the terminals. Baggage Excess (tel:(0)208 745 4599 provides storage of luggage at £5.50 per item per day. Excess Baggage Company also provide an excess and unaccompanied baggage service worldwide (tel:(0)208 745 5301. The Lost Property office is operated by Excess Baggage tel:(0)208 745 7727 and there is a storage charge for items reclaimed. Maximum weight for one bag is 32Kg. Should your bag weigh more than this you will have to repack into smaller bags. Uniformed Porter Service (tel:(0)208 745 5727) is available at £7.00. More than 13000 trolleys are located in short stay car parks, terminal forecourts, check-in areas and baggage reclaim halls.
Money:
Bureaux de Change and ATMs are located throughout all the terminals and up to 50 currencies are available at any one Bureau de Change 24/7.
Religion:
St Georges Chapel is located next to the Control Tower and opposite Terminal 2 carpark and is open from early morning till late at night. Tel:(0)208 745 4261 for times of services. A prayer room for all faiths is situated on the ground floor.
Showers:
Showers are located in all the terminals.
More Services:
Telephones are located in the main areas of all the terminals and pay Fax machines are mounted on the walls. Wireless Internet access is available in the Departure lounge. Web points are available on the catering mezzanine in Terminal 4. A Post Office in Terminal 2 is open during office hours. Post boxes are available in all the terminals and stamps can be bought at WH Smith or Bookplus. Baby change rooms are available in all the terminals. Boots the Chemist is located in every terminal, the Chemist in Terminal 1 dispenses prescription medications. Heathrow Health Centre (tel:(0)208 745 7047), situated on the ground floor of Queens Building, between Terminal 1 and 2, has qualified nurses offering basic health services.
Eating & Drinking:
All the Terminals provide eating and drinking places to please all tastes. In Terminal 1 you will find Burger King, Caffe Nero, Costa and the children friendly restaurant Wetherspoon and after security The Caviar House, The Bridge Bar and Est Est Est are some of the places to choose from. Terminal 2 has Pizza Express and La Brioche Doree and after security Cafe Uno, Presto and Wetherspoon. Terminal 3 has Food Village in the Arrivals, Garfunkels, Sbarro and Parallel 54, a wine and cocktail bar. After security you will find O'Neills - Irish pub and grub. Terminal 4 offers Caffe Italia and Wetherspoon and after security Metro, Caviar House and Garfunkels are some of the eateries in the airport.
Shopping:
You could shop until you drop at Heathrow and some exclusive stores offer wonderful goods, anything from sweets, cigars, whisky, clothes, jewellery, shoes, books and much more. You can visit, Cartier, Bulgary, Christian Dior, Chanel, Escada, Hackett, Harrods, Mappin & Webb, Mulberry, Tie Rack, Hamleys, The British Museum and many more.
Business Facilities:
Many Airlines have business and executive lounges in the airport. Wall mounted, pay credit card, fax machines are available in all the terminals. In the Departure Lounges of all the terminals, Wireless Internet access is available. Conference, meeting and boardroom facilities is provided in the Business Centre (tel:(0)208 7592434) in Queens Building located in between Terminals 1 and 2. There are 20 meeting rooms and facilities include, photocopiers, online computers, audio and visual equipment.
Disabled Facilities:
The London Underground at Heathrow is step free but not all underground stations have this facility. Telephone (0) 207 222 5600 for help to plan your route to the airport. The Heathrow Express is wheelchair accessible and several local bus services have low floor but coaches tend not to have wheelchair access. All 22000 licensed London Black Cabs are wheelchair accessible. Airbus A2 has wheelchair facilities and the Heathrow Help Bus provides free service to all the terminals and to all people with disabilities. Simply lift the phone at the Green Help Points or the Special Help Bus telephones in the forecourts of the Arrivals in each terminals. Hearing Impaired passengers will find text telephones, induction loops and specially adapted pay phones in all the terminals. Guide and hearing dogs are the only dogs allowed in the airport. Airport signs are black on yellow to assist partially sighted people. Ask for assistance if you are blind or partially sighted. Reserved seating, with Special Needs pictograms provide low level flight information, induction loops and space for wheelchairs. Unisex accessible toilets are located near the toilets blocks and parents with small children are welcome to use these toilets as well. Special assistance for the elderly is available.

Useful Information

Airlines Served:
Adria Airways, Aer Lingus, Aeroflot, Aerolineas Argentinas, Air Algerie, Air Canada, Air China, Air France, Air India, Air Jamaica, Air Katistan, Air Malta, Air Mauritius, Air Namibia, Air New Zealand, Alitalia, All Nippon, American Airlines Cargo, Arkia, Austrian Airlines, Avianca, BWIA West Indies Airways, Balkan Bulgarian, Biman Bangladesh, British Airways, Cathay Pacific, Continental, Croatia Airlines, Cronus Airlines, Cyprus Airways, Czech Airlines, EVA Air, Egyptair, El Al, Emirates, Ethiopian Airlines, Finnair, Ghana Airways, Gulf Air, Iberia, Icelandair Cargo, Iran Air, Istanbul Airlines, Japan Airlines, KLCuk, KLM, Swiss, bmi
Airport Taxes:
Airport departure tax is usually included in the ticket price. Enquire at the time of ticketing.
Activities near the Airport:
Heathrow Visitors Centre located in Newall Road of the Northern Perimeter Road is a wonderful place. Experience a flight simulator, find out how an aircraft is parked perfectly, see airport memorabilia and exhibitions on the history of Heathrow Airport. Fully wheelchair accessible this centre is huge fun for everyone. There is a coffee shop for snacks and beverages and an outside picnic area.
Other Interesting Information:
Heathrow is the UK's largest airport. Over 63 million passengers pass through Heathrow Airport
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